Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
Dave_2001
New Forum Member
New Forum Member


Joined: Jun 01, 2005
Posts: 5

PostPosted: Thu Jun 02, 2005 6:58 pm    Post subject: Is Toll Free numbers coming to Canada? Reply with quote Back to top

I want a toll free number for people to call me like they offer in the US. Any word if Vonage is going to offer this to us soon?
View user's profile Send private message
miket603
Vonage Forum Master
Vonage Forum Master


Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Thu Jun 02, 2005 10:50 pm    Post subject: Reply with quote Back to top

That would be cool. The best place to find out is the source. If you write to pr@vonage.com you will get an answer.
View user's profile Send private message
dcongrav
Full Forum Member
Full Forum Member


Joined: Apr 21, 2005
Posts: 60

PostPosted: Tue Jun 07, 2005 4:02 pm    Post subject: Reply from Vonage Reply with quote Back to top

I also wondered about Toll Free and other services that are presently being offered in the US but not in Canada and the following is a reply from Customer Care.

I should mention that the gap between what is offered in the US and Canada is even larger between Primus Canada/Lingo that between Vongage COM/CA

Thank you for contacting Customer Care.

In response to your email regarding services available in Canada, we
would like to reassure you that we are not intentionally offering
services in the US and not in Canada. Since adding Canada to
our "base", we have worked to be able to offer all of the services
currently available in the US. Because of the intricacies of some of
the features, we are just not able to offer them yet. This does not
mean that they will not be available at a later time. Keep an eye on
your Web Account or the Vonage.Ca website for updates.


I hope that I've answered your questions. If you need further
assistance, feel free to check out our web site at http://vonage.com
that can answer most of your frequently asked questions or call
anytime at 1-VONAGE-HELP (1-866-243-4357).


Deena
Customer Care
Web Site: www.vonage.com
Phone: 1-VONAGE-HELP (1-866-243-4357) or 1-732-650-6699
View user's profile Send private message
DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Sun Jun 12, 2005 1:33 am    Post subject: Reply with quote Back to top

I think that first and foremost they need to get 1-800 numbers working so that when we place a call from Canada, it is routed through a Canadian server. Many 1-800 numbers in Canada cannot be contacted through the Vonage network because they appear to be incoming calls from the U.S. If the company you are calling does not pay an extra fee to allow inbound U.S. 1-800 calls, your call will not go through.
View user's profile Send private message
dcongrav
Full Forum Member
Full Forum Member


Joined: Apr 21, 2005
Posts: 60

PostPosted: Sun Jun 12, 2005 1:48 am    Post subject: 1-800 virtual numbers Reply with quote Back to top

Dar Kev, sorry but you did not understand the question. The service referred to is a "vitual" 1-800 number assigned so that WE receive the calls through that number, I was not referring to 1-800 numbers of companies that they may have through the phone company.
View user's profile Send private message
DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Sun Jun 12, 2005 1:53 am    Post subject: Reply with quote Back to top

I understood what you were saying perfectly! That's why my first sentence was "I think that first and foremost they need to get 1-800 numbers working".

How can they offer us 1-800 numbers when they don't even have a 1-800 server in Canada?
View user's profile Send private message
dcongrav
Full Forum Member
Full Forum Member


Joined: Apr 21, 2005
Posts: 60

PostPosted: Sun Jun 12, 2005 3:33 pm    Post subject: Reply with quote Back to top

The 800 numbers offered to American subscribers include calls from US and Canada. Who cares where the server resides. That's the idea of VIRTUAL numbers.

If a person or company with an address in the US or Canada wishes to call you, they dial an 800 number which has been assigned to you by Vonage (virtual number) and it rings wherever you have your ATA plugged in. It's that simple.

The following is a copy of the relevant parts of the "Toll Free Plus" users guide:

Non-US callers can call Vonage Toll-Free numbers as long as they are calling from a NANP area.

* The NANP is the numbering plan for the Public Switched Telephone Network in the United States and its territories, Canada, Bermuda, and many Caribbean nations, including Anguilla, Antigua & Barbuda, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, and Turks & Caicos.

Now, do you understand?
View user's profile Send private message
DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Sun Jun 12, 2005 4:57 pm    Post subject: Reply with quote Back to top

Do you understand how 1-800 works?

Companies in Canada do not necessarily subscribe to USA 1-800. This means people in the USA cannot call Canadian 1-800 numbers, and vice versa. If a company in the USA only subscribes to 1-800 service for the USA, people in Canada cannot call the 1-800 number.

Currently this feature is not working because the only 1-800 server that Vonage has is in the USA. This means even though we are Canadian customers - all of our calls are routed through the USA network. In other words, if you try to call Bell Canada's 1-800 number, good luck - you won't get through. I have come across oodles of 1-800 numbers in Canada that I cannot call. I called to ask my Cable TV (Videotron) company something just the other day and their 1-800 number did not work. I called my insurance broker and their 1-800 number did not work. I had to call the Montreal number directly.

You are talking about offering 1-800 service in Canada, and with Vonage you cannot even dial into a Canadian 1-800 number!

Which is more important?

Let's not put the buggy before the horse.
View user's profile Send private message
dcongrav
Full Forum Member
Full Forum Member


Joined: Apr 21, 2005
Posts: 60

PostPosted: Sun Jun 12, 2005 6:09 pm    Post subject: Reply with quote Back to top

I am really sorry that I am not able to write in French so that you would be able to understand the concept of virtual numbers.

As it clearly stated in my previous post and from the Vonage US web site: "Non-US callers can call Vonage Toll-Free numbers as long as they are calling from a NANP area.

* The NANP is the numbering plan for the Public Switched Telephone Network in the United States and its territories, Canada, Bermuda, and many Caribbean nations, including Anguilla, Antigua & Barbuda, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, and Turks & Caicos."

In other words, a NON-US caller ie a Canadian, can call Vonage Toll-Free numbers as long as they are calling from a NANP area. Canada is a NANP area.

So from the above, a Canadian can call from Canada (a NANP area) to a Vonage Toll-Free number and it will ring the Vonage subscriber's phone. Presently only US subscribers can have a Vonage Toll-Free number at $4.99US/mo but my request that the service be also available to Canadians. If the US subscriber can have people call him from the US and Canada and ALL other NANP areas then why couldn't a Canadian subscriber to the same service have the same?

Duh!!!
View user's profile Send private message
djino
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 27, 2005
Posts: 110
Location: Ottawa, Canada

PostPosted: Sun Jun 12, 2005 7:03 pm    Post subject: Reply with quote Back to top

The problem is that one person is taking about outbound and the other person is speaking of inbound. If you subscribe to Vonage and you are calling out to 800 #s.. You can not reach companies that have 1-800 numbers for canada only.

The other person is speaking about people on the outside (of Vonage) calling 800 numbers that are virtual to Vonage.

There. Hope Everyone understands now Smile
View user's profile Send private message Send e-mail MSN Messenger
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Addebsisy
New Today 2
Yesterday 9
Total 99037

Who Is On Site
Visitors 108
Members 0
Total 108


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.34 Seconds and 274 Pages In The Last 60 Seconds
The Vonage VoIP Forum