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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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miket603
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Posts: 188
Location: Burnaby, BC

PostPosted: Sun Jun 12, 2005 7:15 pm    Post subject: Reply with quote Back to top

dcongrav, DarKev is correct. You see, the two issues are related. The "toll free plus" number offer that is available to US customers as a virtual number only works in the US. Check out the following link: http://www.vonage.com/features.php?feature=toll_free

US based toll free numbers are not callable from other NANP areas, including US territories unless the customer pays for the upgrade to include these areas (think calling area in reverse). The Vonage "toll free plus" service only works from US based numbers (read all 50 states) and they don't offer expansion to other NANP areas. For now, Canadian Vonage customers would be able to call the "toll free plus" number as we are using the US call server but other Canadians (non-Vonage customers) would not be able to reach the "toll free plus" number that Vonage offers. When you dial any toll free number, ANI (automatic number identifer) is used to determine the source of the call, not caller ID. Hence, calls from Canadian Vonage customers appear to originate in the US. This is the reason why Canadian Vonage customers can't reach "Canada Only" toll free numbers and this is why it would be useless for Vonage to offer "toll free plus" numbers to Canadians. If you had it, no one in Canada would be able to call you. This will change when Vonage sets up its Canadian based call server later this year.

Now, do you understand?
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dcongrav
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PostPosted: Sun Jun 12, 2005 7:32 pm    Post subject: Reply with quote Back to top

Well said djino. Vonage "Toll-Free Plus" is for Inward-bound calling and is presently available in the US and not Canada which is what the original post was all about. I'm not talking about outbound calling to an 800 number which may or may not be available to all NANP countries depending on what the telephone subscriber paid for.
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djino
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PostPosted: Sun Jun 12, 2005 8:48 pm    Post subject: Reply with quote Back to top

Thanx. This topic of conversation is a bit confusing. But when we are all talking about the same issue, it makes things easier to respond to.

So yup, it should be now understood that when Vonage customers dial out to 800 numbers that can only be accessed by canada, will not be able to access them because the Vonage server is in the US.

now any other customer (outside Vonage) ie.. Bell Canada, Telus, Rogers Wireless, etc trying to call 800 # (inbound) to Vonage's virtual 800#s should be able to access them (whether in Canada or US).

Everything understood? great, good to hear Smile
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DarKev
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Joined: Jan 25, 2005
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PostPosted: Sun Jun 12, 2005 10:26 pm    Post subject: Reply with quote Back to top

The biggest point I was trying to make and I'm sure I mentioned it, was before we start offering 1-800 numbers to Canada, the Canadian system needs to be working properly for 1-800 numbers. Let's not put the buggy before the horse.
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dcongrav
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PostPosted: Sun Jun 12, 2005 11:11 pm    Post subject: Reply with quote Back to top

Please. The original post referred to INCOMING 800 numbers and the service known as TOLL-FREE PLUS in the US. It allows telephone users (not Vonage) to dial an 800 number anywhere in Canada, US and other countries that are part of NANP and it will ring where the Vonage user's ATA is located.

Please stop posting about OUTBOUND Toll calls. That is off topic. That topic has been discussed on many other threads. We are all aware of the problems of dialing an 800 number from one country to another. Thank you.
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miket603
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PostPosted: Mon Jun 13, 2005 12:10 am    Post subject: Reply with quote Back to top

dcongrav wrote:
Please. The original post referred to INCOMING 800 numbers and the service known as TOLL-FREE PLUS in the US. It allows telephone users (not Vonage) to dial an 800 number anywhere in Canada, US and other countries that are part of NANP and it will ring where the Vonage user's ATA is located.


It would be great to have toll free plus available in Canada and I'm sure that it will be offered once there is a Canadian call server as they likely only have limited blocks of toll free numbers available to them right now. The confusion over how this feature works is related to conflicting information between "features" page for toll free plus and the toll free plus user's guide. The features page says that toll free plus numbers can receive calls from anywhere in the US but the user's guide says that toll free plus numbers can receive calls from anywhere in the NANP. Has anyone tested this to see if these numbers can be reached from other NANP countries?

There are a number of people in this forum that are very telecom savvy. You should check your facts before you start flaming them (us). We were only trying to help by explaining the likely reason that the feature that you want isn't offered right now.

I think that you owe someone an apology.
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dcongrav
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PostPosted: Mon Jun 13, 2005 12:33 am    Post subject: Reply with quote Back to top

From the same site that you quoted (and I've previously quoted) is:

Non-US callers can call Vonage Toll-Free numbers as long as they are calling from a NANP area.

* The NANP is the numbering plan for the Public Switched Telephone Network in the United States and its territories, Canada, Bermuda, and many Caribbean nations, including Anguilla, Antigua & Barbuda, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, and Turks & Caicos.
* NANP numbers are ten digits in length, and they are in the format: NXX-NXX-XXXX

If the above is not enough, I just got off the phone to David Brinkley of Vonage Customer care and he confirms that anyone calling from a NANP country can call Toll Free to a Vonage Toll Free number.

Now, do I get an apology? By the way, I am a telecommunications engineer and have been working in this line for over 15 years.
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vgibara
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Joined: May 19, 2005
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PostPosted: Fri Jun 24, 2005 8:15 am    Post subject: Reply with quote Back to top

This topic is quite complicated...

One's talking about inbound, the other one about outbound. Here's what i understand:

1. If you're a US customer and subscribe to the Toll Free Plus feature, anyone from Northern America can call you. (Great for them !)

2. If you're a Canadian customer, you cannot to a Toll Free Plus feature since it's not available yet.

The question is "Why is this feature not available ?". The best answer might be something like "they don't have enough numbers to allow that" since the feature would work for us, as anyone in canada and US are able to call Vonage Toll Free numbers.

One sure thing, and i agree to DarKev, is that Vonage has to fix the way we can dial toll free numbers and allow canadian customers to dial canadian toll free numbers. But it's not really related to the Toll Free feature since Vonage is currently able to offer canadian and US toll free inbound calls.

Hope that explains everything Wink
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kazanak
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PostPosted: Fri Aug 05, 2005 11:35 am    Post subject: Reply with quote Back to top

Offering toll-free service in Canada is not diffcult to implement. All Vonage has to do is setup a North-American toll-free number, and terminate it at your Vonage number. If Vonage isn't willing to provide this service, there are plenty of other providers that will - you don't need to leave Vonage.

You'd simply pay another company to provide a toll-free number that terminates at your Vonage number. Sprint used to have a great deal on this (0.05 per minute, no monthly fee), but they've since been aquired by Rogers.

Have a look around folks. There are plenty of options. All third-part toll-free providers will simply ask you what number you want to terminate the toll-free call at. They don't care what the number is or who carries it.
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ckash16
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PostPosted: Sat Aug 06, 2005 7:25 am    Post subject: Reply with quote Back to top

can n e 1 check if 1-866-373-5426 is working thru Vonage canada?
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