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harryhood
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PostPosted: Thu Jun 02, 2005 12:50 pm    Post subject: Calls dropped but picked back up? Reply with quote Back to top

Hello,

This has probably been asked before, but a search turned up nothing... actually turned up too much due to vague search terms.

I have generally had a very good experience with Vonage, however, one problem that occurs fairly frequently is that during a phone call, the call will be dropped and I end up with a dial tone. However, if I hang up and then pick up the call again (or, in the case of my cordless phone, turn off the phone and turn it back on), the call is picked back up. Often, the person on the other end does not even know this has happened.

Has anyone else experienced this problem? Any known fixes?
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taylor2767
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PostPosted: Thu Jun 02, 2005 2:42 pm    Post subject: Reply with quote Back to top

That could be an issue with the RT adapter or the router.
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rozy
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PostPosted: Thu Jun 02, 2005 5:54 pm    Post subject: Reply with quote Back to top

I've had something like this happen, but I would just hit the "flash" button and they would come back on line and I could hear/talk to them.
In my case it turned out I had intrusion detection on my router and it was dropping the flood of UDP packets that it was receiving from Vonage because of the voice conversations. It sounds like you may have something simular happening also, the SIP/RTP stream gets "out of sync" and by "dropping/flashing" the call it sync's back up.

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harryhood
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PostPosted: Fri Jun 03, 2005 5:40 pm    Post subject: Reply with quote Back to top

Thanks for the replies. My router has the phone adapter in the DMZ so it should not be a problem. But, I'll check my router logs the next time it happens to see if I can find an issue. The problem is only occasional so it's not a big deal.
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