eLNP experiences - please post here

Posts: 13

oshogg wrote:

Hi,

If you have tried eLNP, please post your experiences here. Success or Failure.

I am currently stuck with my LNP with nearly 6 weeks and am wondering if I should cancel my regular LNP process and restart it with eLNP?

thanks,
Osho

What more can I say, it was painless and my experience with Vonage has already paid for itself.
Updated Date: Number Transfer Progress History:
August 27, 2005 Awaiting Letter of Authorization
August 28, 2005 Letter of Authorization (LOA) Received
August 29, 2005 Transfer Sent to Carrier
September 12, 2005 Carrier Approved Transfer
September 12, 2005 Completed LNP Transfer[B]

John

Posts: 13 · Posted: Wed Sep 14, 2005 8:45 pm Post subject: Porting from Verizon - Maine 207

After having carefully read a number of positive and negative experiences I decided to switch from Verizon to Vonage since I make a lot of in state toll calls and long distance calls in the US and international to Hungary (can't beat .06/minute with Vonage) and Verizon was slowly bleeding us dry. I did do some fairly serious research and did not see in a random sampling a lot of problems with eLOA, so I just jumped in. I've been looking for folks who've switched in Maine, wondering if there's such a thing as a local users group. Then again I guess I can just call anyone in the US or Canada for as long as I want now, in the event I can't figure something out.

I did not expect the time frame for porting to be as quick as it was, but it went quickly enough, LOA sent on August 27 and LPN transfer completed September 12. This was for me acceptable.

The only glitch I've experienced so far wasn't with porting, it was signing up for new 911/e911 when my address was rejected as not existing! Wow, wish our city tax collector thought the same thing. What I found out was our city has no "roads" just streets (guess the city administrator has to do something to justify his job, like toying with semantics) so I changed that and was signed up with no problem.

Posts: 33 · Vonage Forum Junior Joined: Sep 05, 2005 Posts: 33

New York City, was originally a Verizon line which was later moved to MCI "The Neighorhood". Not a bad turnaround... and just in time, considering I just got my RTP300 yesterday.

September 4, 2005 Awaiting Letter of Authorization
September 5, 2005 Letter of Authorization (LOA) Received
September 5, 2005 Transfer Sent to Carrier
September 15, 2005 Carrier Approved Transfer

My email says the expected completion date is September 16, 2005.

Posts: 9 · New Forum Member Joined: Sep 16, 2005 Posts: 9

June 29, 2005 Awaiting Letter of Authorization
June 29, 2005 Transfer Sent to Carrier

The no service customer service has been zero help and I've wasted a lot of time and money with this company.

Posts: 1 · New Forum Member Joined: Sep 21, 2005 Posts: 1

BellSouth -> Vonage

September 12, 2005 Awaiting Letter of Authorization
September 12, 2005 Letter of Authorization (LOA) Received
September 13, 2005 Transfer Sent to Carrier
September 20, 2005 Carrier Approved Transfer
September 21, 2005 Completed LNP Transfer

Posts: 86 · Posted: Thu Sep 22, 2005 2:23 pm Post subject:

September 14, 2005 Awaiting Letter of Authorization
September 15, 2005 Letter of Authorization (LOA) Received
September 16, 2005 Transfer Sent to Carrier
September 20, 2005 Carrier Approved Transfer
September 22, 2005 Completed LNP Transfer

Thanks Vonage and SBC for doing this quickly.

Posts: 14 · Posted: Thu Sep 22, 2005 4:38 pm Post subject:

Interesting experience...Bell Canada (Ontario) -> Vonage

September 4, 2005 Awaiting Letter of Authorization
September 6, 2005 Letter of Authorization (LOA) Received
September 6, 2005 Transfer Sent to Carrier
No further info posted nor emails from Vonage as of 22 Sept BUT...

Dialtone disappeared off of Bell landline 18 Sep and original Bell number now rings through to Vonage line as it should post transfer. However orignal Vonage virtual number is also still active.

Posts: 2 · New Forum Member Joined: Sep 01, 2005 Posts: 2

Interesting progression on my eLNP.

Two weeks after completing my form, and continuing to see "Transfer Sent to Carrier" on the dashboard, I got a little impatient. I called my carrier, The Neighborhood, by MCI. MCI told me they would be happy to help me, but they had not received a request from Vonage.

After hanging up with MCI, I promptly called Vonage Customer Service. I was pleasantly surprised to get a live person VERY quickly. After explaining the situation, she put me on hold for about two or three minutes, came back and said "The request has been sent to your carrier, and there is an anticipated transfer date of Sept. 28". I thanked her and hung up, but got the distinct impression that my call to Vonage moved it from a backlog queue to immediate processing. I actually thought that maybe she contacted MCI while I was on the phone.
Today, I received my confirming email from Vonage of the expected transfer date.

Maybe it was just a coincidence that my call seemed to move it along, but regardless, I'm satisfied.

September 6, 2005 Awaiting Letter of Authorization
September 8, 2005 Letter of Authorization (LOA) Received
September 8, 2005 Transfer Sent to Carrier
September 23, 2005 Carrier Approved Transfer

Posts: 12 · Vonage Forum Associate Joined: Sep 07, 2005 Posts: 12

BellSouth, Middle TN

September 2, 2005 Awaiting Letter of Authorization
September 3, 2005 Letter of Authorization (LOA) Received
September 3, 2005 Transfer Sent to Carrier
September 24, 2005 Carrier Approved Transfer
September 27, 2005 Completed LNP Transfer

Woo hoo...

Posts: 14 · Vonage Forum Associate Joined: Sep 26, 2005 Posts: 14

VERIZON (exGTE) ==> Vonage

Current Status: Transfer Completed

Transfer Date: September 27, 2005

September 15, 2005 Awaiting Letter of Authorization
September 15, 2005 Letter of Authorization (LOA) Received
September 16, 2005 Transfer Sent to Carrier
September 22, 2005 Carrier Approved Transfer
September 27, 2005 Completed LNP Transfer

Cool