Oh crap! I'm in Maryland as well. Waiting since July 2!
Well, maybe it's just my number ...
I've had three or four e-mail exchanges with Vonage CS about it, and one phone call that got me two months credit for my service, but still no number changeover. The CS e-mail this morning (in response to yet another e-mail from me) was:
Quote:
... we have escalated your transfer with the carrier and we are currently working to obtain a finalized transfer date pretty soon.
which sounds better than
Quote:
At this time we are working with the carrier to complete your transfer as soon as possible. (29 July)
or
Quote:
In response to your inquiry, we are currently reviewing your account progress and will provide you status update as soon as possible. (25 July)
or
Quote:
At this time Vonage's carrier is working on your request. I have requested a status from the carrier that is handling your request. (11 July)
Hopefully, "pretty soon" will mean within the next week or so ...
March 21, 2005 Awaiting Letter of Authorization March 25, 2005 Letter of Authorization (LOA) Received March 25, 2005 Transfer Sent to Carrier July 26, 2005 LNP Transfer Cancelled
July 26, 2005 Awaiting Letter of Authorization July 27, 2005 Letter of Authorization (LOA) Received July 27, 2005 Transfer Sent to Carrier August 17, 2005 Carrier Approved Transfer
eLNP from Cox. Transfer date is 8/25. I had to contact Telcove (clec) to get results. They didn't want to help until I told them I had been waiting since March. Telcove called back with a transfer date next day.
Hopefully, "pretty soon" will mean within the next week or so ...
I'll keep my fingers crossed for you!
I got this interesting email below late this afternoon from Vonage:
"Dear xxxxxxx,
I have looked into the status of your order and our third party carrier has informed me that there is a tentative date on your transfer of 8/30. This date may change in the future. When we receive a confirmed transfer date we will inform you as soon as possible.
Sincerely, Tom Customer Care"
tcr25 New Forum Member
Joined: May 19, 2005 Posts: 5
Location: Maryland-DC
The carrier has issued a tentative transfer date for 8/18/2005. Please keep in mind that this date is subject to change and is not necessarily the date your transfer will take place.
It took approximately 28 days for my number to port. Other than intermittent connectivity problems on the day of porting it was smooth. Two work associates that recently went Voip with another company experienced difficulties with their number ports so its not a Vonage unique problem. I spoke to QWEST once during the process and suspect, based on their attitude and response, that the problems may be more prevalent on the original number handlers side.
I have actually been surprized how how good the and service quality has been. I really wasn't expecting that much for $14.95.
tcr25 New Forum Member
Joined: May 19, 2005 Posts: 5
Location: Maryland-DC
I haven't gotten any official word from Vonage yet, nor has the status changed on my check status page, but my number is now ringing only on the phone hooked up to the Vonage adaptor. The other phone still has a dialtone, however, so I'm not sure if I should go ahead and make Vonage live to the entire house yet or not ...
bg4 Vonage Forum Master
Joined: Aug 04, 2005 Posts: 164
Location: Long Island NY
ordered Vonage 08/08 - number ported today 08/19 (11 days)
all is working quite well.
August 8, 2005 Awaiting Letter of Authorization August 8, 2005 Letter of Authorization (LOA) Received August 9, 2005 Transfer Sent to Carrier August 9, 2005 Letter of Authorization (LOA) Received August 10, 2005 Transfer Sent to Carrier August 19, 2005 Carrier Approved Transfer
Verizon - area code 631 - (but I don't live at the beach)
tcr25 New Forum Member
Joined: May 19, 2005 Posts: 5
Location: Maryland-DC
I haven't gotten any official word from Vonage yet, nor has the status changed on my check status page, but my number is now ringing only on the phone hooked up to the Vonage adaptor. The other phone still has a dialtone, however, so I'm not sure if I should go ahead and make Vonage live to the entire house yet or not ...
Still no official word, but the PSTN line is now dead. I guess I'm disconnected from Verizon ... Strange that Vonage hasn't told me that the transfer has occurred yet.
August 9, 2005 Awaiting Letter of Authorization August 11, 2005 Letter of Authorization (LOA) Received August 12, 2005 Transfer Sent to Carrier
I called Verizon to verify that they received the eLOA and they said that they do NOT have any record of LOA.
If this is true, then how do I get Vonage's 3rd party to expidite the LOA process? I realize I haven't waited the "20 days" that Vonage wants but if it hasn't left Vonage's side yet we have a problem!
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