eLNP experiences - please post here

Posts: 192 · Posted: Tue Jul 19, 2005 9:08 am Post subject:

psg6801 wrote:

Current Status: Transfer Accepted Transfer Date: July 18, 2005

Updated Date: Number Transfer Progress History:
July 11, 2005 Awaiting Letter of Authorization
July 11, 2005 Letter of Authorization (LOA) Received
July 12, 2005 Transfer Sent to Carrier
July 12, 2005 Carrier Approved Transfer

After 3 months of nothing on the paper trail. I cancelled and resubmitted using the eLOA and my number ported in 7 days from Bellsouth.

Great Stars and Garters!

I am envious...waiting for my port from Verizon since June 28.

Congratulations.

Posts: 11 · Vonage Forum Associate Joined: May 24, 2005 Posts: 11

sbmlat wrote:

I sent personal message to you with numbers and contact information of two managers at Vonage. Try to talk to them directly.

Can you please send me that information also? My transfer is stuck in limbo. For the past 6 days I have no incoming calls. Verizon released my number and Vonage keeps telling to wait 24 hours before they activate it. I have waited 24 hours for the past 6 days.

Posts: 192 · Posted: Wed Jul 20, 2005 8:24 pm Post subject:

OK. Got ported today. 16 business days (excluding the 4th of July as a holiday).

June 27, 2005 Awaiting Letter of Authorization
June 27, 2005 Letter of Authorization (LOA) Received
June 28, 2005 Transfer Sent to Carrier
July 20, 2005 Carrier Approved Transfer
July 20, 2005 Completed LNP Transfer

Posts: 102 · Vonage Forum Senior Joined: Jul 04, 2005 Posts: 102

do you guys get a seperate email stating the port has happened or are you just checking in the dashboard to see the status?

Posts: 192 · Posted: Wed Jul 20, 2005 9:15 pm Post subject:

tronixx wrote:

do you guys get a seperate email stating the port has happened or are you just checking in the dashboard to see the status?

I received 2 emails. One saying that it was about to happen and another saying that it was completed. The both arrived on the same day.

Posts: 102 · Vonage Forum Senior Joined: Jul 04, 2005 Posts: 102

thanks for the feedback. now i wont have to keep checking the dashboard daily...

Posts: 26 · Vonage Forum Junior Joined: Feb 05, 2005 Posts: 26

sbmlat wrote:

I sent personal message to you with numbers and contact information of two managers at Vonage. Try to talk to them directly.

Well, called one and got his voicemail. Left him a message with hopefully everything he'd need to help me out. If I don't hear back in a couple of days, I'll try the other manager. If that doesn't work, I'm just going to have to regretfully find a different Voip provider or just stick with Bellsouth. I'm not going through the hassle of telling everyone I've given my number to in the past 10 years that I have a new number when I shouldn't have to.

Posts: 12 · Vonage Forum Associate Joined: Jul 24, 2005 Posts: 12

I started in April with the old LOA and then in May with the eLOA. After three emails from Vonage saying my LNP process was being terminated and three subsequent appologies AND my local phone service being terminated four days ago, my number finally was ported today.

I have come to find out that, despite their organizational chaos, Vonage managed to do some big things. Vonage was able to port my number. While Vonage, and many others' web sites said they could, this is not the case. One site said they could port my number, but when talking with their sales people, it turned out that they could give me a local number, but could not port my old one.

Second, while my local phone carrier terminated my service, they did not know how to transfer service to Vonage. I emailed Qwest and they replied with the statement "I apologize for the confusion and delay in responding to your e-mail". It is likely that Qwest was part of the problem in the whole process. It appears that Qwest has gone so long without competition, that they do not know what to do when they lose business. Therefore, kudos to Vonage for making it happen despite Qwest's confusion.

Posts: 26 · Vonage Forum Junior Joined: Feb 05, 2005 Posts: 26

Yet another update -- I'm not sure if it was my call to the manager or what, but it appears that the process has been set into motion. The funny thing is, I haven't received any emails or seen a change in the LNP status on my dashboard, but:

1) I used to forward calls from my Bellsouth # to my Vonage virtual number. Whenever I got a call, the one phone I still had hooked into the wall phone jack would ring once before the call was forwarded to my Vonage phone. That doesn't happen anymore, the call seems to go right through Vonage. The Vonage dashboard doesn't show the "F" it used to show next to forwarded calls.

2) I get this when I try to log into my Bellsouth account: "Telephone number <xxx.xxx.xxxx> can no longer be managed online."

So I'm guessing the port is complete. Just odd that I've gotten no indication from Vonage :-/ But if it's true, then awesome -- been waiting for this for over 6 months now -- no more $50 Bellsouth bills!

Posts: 12 · Vonage Forum Associate Joined: Jul 24, 2005 Posts: 12

I did not receive notification via email or phone either. Instead, my phone range once at the time of the transfer and that's it. The combination of broadband and Vonage is the same price or even cheaper than just Qwest phone service alone!