Well, I finally got sick of waiting for my LNP (started Jan.3rd, finally cancelled last week), and all the excuses from Vonage (mainly saying it was Bellsouth's fault, while Bellsouth consistently swore up and down that they were out of the loop at this point as they had immediately processed the request and sent the proper information back a few days after my LNP request began in January). I called and got the electronic process rolling on June 10th. Hopefully we'll see some results soon.
June 3, 2005 Awaiting Letter of Authorization June 3, 2005 Letter of Authorization (LOA) Received June 4, 2005 Transfer Sent to Carrier June 13, 2005 Carrier Approved Transfer June 13, 2005 Completed LNP Transfer
It's been over a month, and no news from the eLOA process. A rep did try to help and investigate the problem, which was appreciated, but unfortunately it was the same reply from Vonage as the 6 month process I cancelled before, that it's held up at the carrier. I just called, and got the typical vague response that a ticket would be issued and it would be investigated, and to call back in 2 weeks (man, if I had a nickel for every time I heard that reply when I called, I'd have about ... 50 cents).
Soooo yeah. This is frustrating. My whole purpose was to get Vonage and avoid paying Bellsouth $50 a month, and it's 7 months later and I'm still paying Bellsouth $50 a month just to forward my calls to my Vonage number, and I'm afraid to bump my Bellsouth service down to the bare minimum because I'm afraid ANY change to my Bellsouth service would give Vonage another excuse for delays.
Hate to sound like a whiner here, but it's just getting old.
I sent personal message to you with numbers and contact information of two managers at Vonage. Try to talk to them directly.
_________________ Vonage User Since: January 6, 2005 ISP: Charter Vonage Hardware: Linksys RT31P2 Applied for Number Transfer on 1/19/05 and completed on 6/28/05.
once the request has been approved and completed, what happens next? is your phone line shut down the day the process is completed? or does it take longer to shut down.
my eLOA was sent on july 5 and i have isloated my wiring even though my POTS is still active. didnt make send to use it when i have Vonage up and running...
turbo53 Vonage Forum Master
Joined: Jun 24, 2005 Posts: 192
Location: Virginia, USA
my eLOA was sent on july 5 and i have isloated my wiring even though my POTS is still active. didnt make send to use it when i have Vonage up and running...
Maybe not. But you're still paying for your POTS service and, more importantly, they still have your old number. Did you notify everyone to call you on the new, temp number? You'll also have to tell them to switch back to the old number once it is ported.
It has been 13 business days and waiting for me. I know that Vonage said at least 20 days, but a business trip came up and I will be out of town the last week in July. My wife doesn't want to be bothered changing the wiring once the number is ported (that's my job ), so I'll start bugging them next week and try to get it done before I leave.
_________________ ISP: Cox Cable - 5 Mb Down / 2 Mb Up Linksys BEFCMU10 Cable Modem Linksys WRTP54G Router with 2 phone jacks Vonage customer since June 25, 2005
Maybe not. But you're still paying for your POTS service and, more importantly, they still have your old number. Did you notify everyone to call you on the new, temp number? You'll also have to tell them to switch back to the old number once it is ported.
yes im still paying for POTS and yes evryone has been notified to call the virtual and yes everryone knows we will send out an email once the number (ever) gets ported.
FYI we used our cellphones for LD calling anyways and only had the POTS line for fax use. so it is a basic unlimited line with no features on it so im not worried about it still being active.
with Vonage i can make LD calls from the home phones with no worries about LD charges and that makes more sense to me. i have every feature on the Vonage line that i didnt have on my POTS so it makes more sense to use Vonage doesnt it?
Current Status: Transfer Accepted Transfer Date: July 18, 2005
Updated Date: Number Transfer Progress History: July 11, 2005 Awaiting Letter of Authorization July 11, 2005 Letter of Authorization (LOA) Received July 12, 2005 Transfer Sent to Carrier July 12, 2005 Carrier Approved Transfer
After 3 months of nothing on the paper trail. I cancelled and resubmitted using the eLOA and my number ported in 7 days from Bellsouth.
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), so I'll start bugging them next week and try to get it done before I leave.
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