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scubasteve
Vonage Forum Associate

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Joined: May 25, 2005
Posts: 21
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Recently, I have begun to experience one-way audio (caller cannot hear me) on certain calls. This does not happen with all my outgoing calls, but always happens with certain numbers. These numbers are all in the same area code (845), but I can place calls to other numbers in that area code with no issues.
In addition, when the person at one of the unworking numbers calls me, there are no problems with audio; we can both hear each other fine.
Any help would be much appreciated. I have emailed Vonage support, but am hoping someone here had similar issues.
My topology: internet-->moto sb5100 modem via comcast-->freebsd gateway/firewall (4.11 w/ ipfw2)-->linksys pap2
Results from the speed test on this site: Download 6,343,600 bps Upload 678,880 bps QOS 99% RTT 63 ms MaxPause 16 ms
Results from testyourvoip.com (boston): TO boston (MOS: 4.3) Round-Trip Latency 126 ms Packet Discards 0.5% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 20 ms Random Loss Jitter Min: 0 ms Avg: 6 ms Max: 31 ms Signaling Quality Post-Dial Delay 47 ms Call Setup Time 47 ms Media Delay 141 ms
FROM boston (MOS: 4.4): Round-Trip Latency 126 ms Packet Discards 0.0% Packet Loss 0.0% Loss Periods Min: 0 ms Avg: 0 ms Max: 0 ms No Loss Jitter Min: 4 ms Avg: 7 ms Max: 27 ms Signaling Quality Post-Pickup Delay 66 ms Call Setup Time 63 ms Media Delay 98 ms |
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NovaRod
Vonage Forum Junior


Joined: Dec 20, 2004
Posts: 38
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That's been an ongoing problem at Vonage for awhile. I really can't believe it hasn't been resolve (or at least identified).
I had the problem back in April. I don't think they did anything with it, it just went away.
Anyone else out there experiening this? |
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NovaRod
Vonage Forum Junior


Joined: Dec 20, 2004
Posts: 38
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scubasteve
Vonage Forum Associate

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Joined: May 25, 2005
Posts: 21
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still waiting for a response from customer support! i'm glad I can expect such timely responses. |
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