New Tactic - First VOIP LNP Transfer Wins My Business

Posts: 3 · New Forum Member Joined: May 31, 2005 Posts: 3

Seeing as how there seems to be no recourse for those of us help hostage for 6 months, I've just been telling every one I know to not use Vonage. Go with someone else.

My biggest problem right now:

Everyone at Vonage is blaming my carrier (Bellsouth), and everytime I call to find out what the heck is going, I get the canned, "I'm going to expedite you request, It'll take 5-7 business days, we'll let you know...." story.

I've gotten that probably 10 times, and NOT ONCE has anyone contacted me to say, "We found something out" or "we didn't find anything out" or anything. And NOT ONCE has my transfer status been updated on their website.

Just because a company has a customer service department does not mean that the company has customer service. Vonage is a perfect example. They just have people who answer the phones and dole out canned responses to get you off the line.

Service in this country is dying if not dead.

Embarassed

Posts: 400 · Vonage Forum Evangelist Joined: May 05, 2005 Posts: 400

Ditto that!

Posts: 17 · Vonage Forum Associate Joined: Feb 16, 2005 Posts: 17

Bmoney,

I was in the same LNP hell until I emailed the CEO 'jeffrey.citron@vonage.com' a Cc to 'dslreports@vonage.com', 'numbertransfer@vonage.com' and 'tier3-tickets@vonage.com'

One of those I emailed actually did escalate my request, I was then assigned a transfer date 20 business days later which is also on my 5 month LNP aniversary.

Incidentally I went to BestBuy and got a CallVantage kit and tried to initiate an LNP request through them but was told I couldn't transfer my number. Hopefully the ATT LNP search detected that my # was in the process of being transferred by Vonage.

In the meantime all my friends know not to even consider Vonage until my LNP goes through.

Posts: 8 · New Forum Member Joined: Jun 06, 2005 Posts: 8

I too have emails sent to the Federal Communication Commission. I simply can't afford to keep paying ATT and Vonage and my new cell that Vonage is forwarding my calls to. It's funny that I would have to come to a forum, which is only used by the top 10% of the technically savoy to hear about an "electronic LNP". I just got off the phone with Jeff Pugh, supervisor in the LNP department and they make no mention of cancelling and re-submitting. You would think as offering good customer service that they would suggest whatever it takes to speed up the process.

Personally I think President Jay Rappaport, is responsible. Just has a captain of a ship, a manager is responsible for the actions and inactions of your staff, and I would have to say he's got a lot of responsibility to own up too Smile

Vonage USA
Jay Rappaport oversees all sales, marketing and customer interaction for Vonage's U.S. operations. Mr. Rappaport is responsible for the entire Vonage customer experience from the first moment a potential customer learns of the service, to their first day as a subscriber and throughout their lifetime with Vonage.

Posts: 1715 · Posted: Fri Jul 22, 2005 2:22 pm Post subject:

Contacting the FCC isn't going to do anything. They simply don't care about consumers. I've worked with the FCC for years on other areas of communications and have had their own employees (who shall remain nameless) tell me they're not interested in helping individuals with this, or any other issue.