voice tab: Line 1 status "Can't connect to login server

Posts: 9

I am using Vonage outside of the US. I have the Linksys RT31P2 router. My laptops and phone worked perfect. Then my internet provider ugraded their system and the old sevice became really slow. I upgraded my service. Now I have this problem. My laptops still work through the router. However, my phone no longer works. Except every once in awhile it will work for a couple of hours or so. When viewing the status page, on the router tab it states the router is connected, on the voice tab, for phone 1 it gives my phone number and then states can't connect to login server. Can someone please help me and tell me what to do.

Posts: 646 · Posted: Sat May 28, 2005 2:25 pm Post subject:

What did you change to "upgrade your service"?

Posts: 9 · Posted: Sat May 28, 2005 2:34 pm Post subject:

Let me tell you I know very little about all this. However, when I said upgraded my service, CaribServ came to my house, put a new antennae up on the roof, then came inside and replace their old "modem" with a new motorola one. The ethernet cable from outside plugs into this black motoral modem that is then plugged into my router where it says internet. I have no idea if this is what you are asking me, but I hope it is!

Posts: 3198 · Posted: Sat May 28, 2005 3:50 pm Post subject:

so you have a wireless isp? what are your results at these two places:
http://www.vonage-forum.com/voip-speed-test.html
and
http://testyourvoip.com (use boston server and post the detailed results)

my first guess would have been port blocking with that error message, but if it works sometimes then it's probably too much latency and the connection is timing out before it reaches Vonage.

Posts: 9 · Posted: Sat May 28, 2005 4:13 pm Post subject:

No it is not wireless.
I don't know if I did this coerrectly! Thank you for trying to help me!

My Results
Download 501,824 bps
Upload 520,064 bps
QOS 14%
RTT 9 ms
MaxPause 1219 ms

The test agent could not connect to Boston using the standard SIP port (5060), but was able to connect and run a test to another location via an alternate port (6000). This indicates that one of the following may be true:
If you have a Voip Service, your VoIP/Phone Adaptor may have reserved the standard SIP port and is filtering out our SIP packets. Consider temporarily removing the Adaptor from your configuration and re-running the test.
Your Personal Firewall, if you are using Windows XP, may be filtering the SIP port used for communication.
Either your home firewall or your broadband provider's firewall is blocking the SIP port used for communication.
You should consider investigating these settings and trying the test again.

Posts: 3198 · Posted: Sat May 28, 2005 4:20 pm Post subject:

if it's not wireless why did they put an antenna on your house?
that's obviously not exactly what I was looking for from testyourvoip, but the first test indicates latency may be your problem.
can you try to get testyourvoip.com to work following those instructions? need the detailed results.

Posts: 9 · Posted: Sat May 28, 2005 4:47 pm Post subject:

I am not for sure why they put the antennae up, besides the fact that we can buy a wi-fi router and be wireless. Keep in mind I am on an island in the Caribbean and a lot of things they do here doesn't make sense.

Once again, I hope I did this carrectly!

MOS 3.7 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 44.6%
Latency 0.10 7.9%
Packet Discards 0.09 7.3%
Packet Loss 0.52 40.2%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 276 ms
Packet Discards 0.3%
Packet Loss 1.5%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 34 ms

Signaling Quality Post-Dial Delay 187 ms
Call Setup Time 187 ms
Media Delay 406 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 60.3%
Latency 0.09 9.1%
Packet Discards 0.29 30.5%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 276 ms
Packet Discards 2.0%
Packet Loss 0.0%
Loss Periods Min: 80 ms
Avg: 140 ms
Max: 220 ms
Burst Loss

Jitter Min: 4 ms
Avg: 8 ms
Max: 43 ms

Signaling Quality Post-Pickup Delay 192 ms
Call Setup Time 190 ms
Media Delay 223 ms

Posts: 3198 · Posted: Sat May 28, 2005 4:49 pm Post subject:

looks better than I thought it would. what is the name of your isp?

Posts: 9 · Posted: Sat May 28, 2005 4:50 pm Post subject:

CaribServ

Posts: 3198 · Posted: Sat May 28, 2005 5:32 pm Post subject:

fwiw, it is a wisp.
per aim:
neighbor's device works fine when plugged in. this one has worked twice since approx may 9th. told her the full reset I post occasionally and I guess she's going to try that. otherwise, I'm at a loss.