Having trouble getting into voice mail

Posts: 10 · Vonage Forum Associate Joined: May 21, 2005 Posts: 10

I just set up my Vonage service. I can call out and receive incoming calls with no problem.

I activated my voice mail as far as I could online. But I have to callinto it to set up my name and greeting.

I did change my password online, and it doesnt' say how long it takes to take effect. I changed it from 1234 to 1956.

According to the instructions, I dial *123, and when it asks for my password, 1956#.

When I dial *123 it asks for my password. I have tried

1956
1956#
1234
1234#

And I get repeated wrong password messages, tehn eventually I get a short silence and then rapid busy.

I tried calling customer care, but no obvious option for newbie voice mail issues. New customer setup problems sent me somplace which sent me to repair, where I sipmly waited on hold forever.

Tried e-mailing Vonage; don't know if they reply today, while I'm out shopping, Tuesday, or when. I can't get cell phone calls at work. Nor personal calls.

What am I doing wrong - or could there be some other issue?

Yours,
Dora Smith

Posts: 3198 · Posted: Sat May 28, 2005 12:15 pm Post subject:

you can try deactivating voicemail on the account and reactivating it a few minutes later.

Posts: 10 · Vonage Forum Associate Joined: May 21, 2005 Posts: 10

I did as you suggested. I t didn't work.

I called Customer care. I reached an Indian guy with an attitude. Eventually he checked and verified that neither my old password nor my new password works. I said, reset it. Mr. Attitude saiud he can't, I need to wait an hour and try again.

I wnet shopping, two and a half hours now, I just tried again. Now, Mr. Attitude had said to p8unch in the option for no dial tone to get to tech support without aq lengthy runaround. So I specificaly punched the option for no dail tone.

Guy who picked it up went all around it with me, checked with a technician and then told me I had installation and he can't fix it!

So he transferred me. I sit and wait. Finally someone picks up the line - and drops the call.

So I try again. I get whoever adn whatever picks up the phone, and tell him I'm not going around it. Give me tech support wherever that is. So nowI'm in a 15 minute queue. God knows if whoever picks up whill have an attutde or a brain.

What do I have to do to actually get this fixed?

Yours,
Dora

Posts: 3198 · Posted: Sat May 28, 2005 4:21 pm Post subject:

stay on the phone probably. if deactivating voicemail doesn't reset it, I don't know of anything else that can be done (outside of tech support).

Posts: 10 · Vonage Forum Associate Joined: May 21, 2005 Posts: 10

"John" and I spent a half an hour at t and used most of the minutes left on my cell phone while we repeititvely typed both passwords into my voice mail twenty times to prove it doesn't work.

Now he's sent it to a teir two engineer. He didn't have a way to just reset the password. Which is bugus. Noone alive issues passwords and can't reset them.

Who do I call to get my password RESET?

Yours,
Dora

Posts: 10 · Vonage Forum Associate Joined: May 21, 2005 Posts: 10

It isn't me. I've been googling vonage voice mail password.

Other people are complaining that they've been unable to reset and have reset their passwords and that Customer Service/ Tech Support was not able to deal with the issue. Not after days, weeks, even months.

one guy, who had simply forfogten his password, reported that the password reset utility plain doesn't work.

And I also learned that the teir 2 tech support people don't even work on weekends. So I guess Tuesday I'm calling up your CEO if it still hasn't been resolved. Or writing him. Hey, I've got time. With copies of the other peoples' complaints. He's got to think you want customers! Jesus!

AFter I make dinner, I'll be online, on the VoIP forusm and newsgroups and such, asking and reporting my experience.

Unless someone has coughed up the actual sulution in the next two hours. If I were y'all, I'd do a quick getting it together act.

And if I do end up having to write the CEO of Vonage, I will of course print out this discussion. If I were you, I'd see that as a reason to suddenly get helpful between now and Tuesday. I bet you could get my password reset yourself if you wanted to!

Yours,
Dora