Problems with SBC transfer?

Posts: 1 · New Forum Member Joined: May 27, 2005 Posts: 1

Has anyone had problems switching from SBC?
Here's my lastest transfer status...

January 9, 2005 Awaiting Letter of Authorization
January 25, 2005 Letter of Authorization (LOA) Received
January 25, 2005 Transfer Sent to Carrier

It's now May 27!! Four months with no activity. Every time I contact Vonage (about 5 times now), they say they don't know what's going on, and that their escalating the priority of my transfer. I've been getting creditted for not using it, but the whole point was to save money by switching. I'm ready to cancel.
Anyone had similar problems??

Posts: 3 · New Forum Member Joined: May 12, 2005 Posts: 3

I have and sent the following letter to the entities below:

ATTENTION:
Jay Rappaport, President - Vonage

Robert E. Guth, President Telcove

Laurie Itkin
Director, Government Affairs
Leap Wireless/Cricket Communications
858-882-6226
fax: 858-882-6370

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554

On January 25, 2005 I signed up for service with Vonage, and requested that they port my existing phone number, currently held by Cricket Communications, to their service. I was given a 20 day time frame in which this would be done. On the 21st day, I contacted Vonage to see why this had not been completed. I was told that I was not on the "FOC List", and they would correct this oversight. On day 40, I was told the same. On day 60, I was told that Vonage is waiting on Cricket to set up a porting relationship with Telcove, who, from what I understand handles the porting of a number between companies.

I then e-mailed Cricket Communications. Long story short, I was able to get in contact with Laurie Itkin who told me in e-mail "I called Telcove which is another carrier that Vonage is using for phone numbers and they have not sent me their trading partner profile. We have sent ours twice and they have not sent theirs to us. Without it, we can't configure our systems. I am quite frustrated with Vonage and am inclined to file a formal complaint against them at the FCC. Have you spoken with anyone at Vonage who has been helpful? If so, please forward me the name and number and I will contact him/her directly to see if we can get someone to take responsibility and resolve this. Cricket has ported successfully with over 50 different carriers and we have never had a problem like this."

I then began calling Vonage. After several phone calls, and numerous transfers I was able to speak with Julie Z. in the LNP department. I explained the situation and that I had contact information of someone in Cricket who is willing to help resolve this. I requested the contact information of a person at Vonage who could help on their end, that I may pass the Cricket info to and vice-versa. My intention is that I may be be able to connect the two entities and maybe between the three of us we can figure out who's responsibility this is. Julie Z., though very courteous and friendly, could/would not give me the contact information of ANYONE at Vonage who could take ownership of this situation.

As a final resort I address this issue to the Presidents of Vonage, Telcove, my contact at Cricket Communications and the Complaint Department at the FCC, in hopes that someone, somewhere can resolve this. At this point Vonage has been gracious enough to credit all of my services after the 20 day mark that they originally quoted me. I do not mind paying for service, and I find Vonage to be the only VoIP service of this quality with all of the features that I want (or I would not have stuck around this long!), but I just want my service to work on my existing phone number.

I do intend to peruse this matter and would appreciate an e-mail or phone call from each of the entities addressed or their representatives.

Thank you,

Brandon M. Trube
2048 S. Parkwood Ln

Posts: 6 · New Forum Member Joined: Jun 03, 2005 Posts: 6

I've been waiting since 1/27/05. ABSOLUTELY no help from Vonage. Its insane.

I've filed an FCC complaint against SBC and recevd call back from their HQ that they need info from Vonage.

Vonage is doing nothing to help me become their customer. Its insane.

Posts: 3 · New Forum Member Joined: May 12, 2005 Posts: 3

After writing the letter posted above and e-mailing it to the people listed in that letter, I got responses from ALL of them within 3 business days. The problem is being fixed, and the companies in question are now communicating with each other.

Brandon

Posts: 47 · Posted: Tue Jun 14, 2005 6:21 am Post subject: SBC in Michigan

Hello,

I have SBC in Michigan. I signed up for Vonage on Jan 26. My LNP went through in March. It took longer than the 20 business days, however they did credit my account for the time after the 20 business days.

Posts: 11 · Vonage Forum Associate Joined: Jun 14, 2005 Posts: 11

I am going to cross my fingers, but I started this on Jun 10, and I have an estimated date from SBC of June 21 so I hope it happens that fast. It better I guess, because they told me that is the day the service was scheduled to be disconnected by vongae.