2nd router no dial tone internet works fine

Posts: 11 · Vonage Forum Associate Joined: May 25, 2005 Posts: 11

Hi All,
I just signed up with vonage, recieved the router and set everything up and had very intermiddent phone service, sometimes I got dial tone and sonetimes didnt, incoming calls never worked. I called Vonage customer help and spoke to the indians and finally got an american who couldnt figure it out either. They sent me a new router the linksys RT31P2, same one i had before. I got it today and set it up and same problem except it used to be intermittent and now ...nothing.

My setup goes Roadrunner--->>toshiba pcx2200 cable modem--->>linksys rt31p2 ---->> phone and dlink switch to many computers.

Internet access is fine but the voice status page says

Voice Version: 2.0.13(LIb)

--------------------------------------------------------------------------------

Line1 Status

Registration Status: Offline
Call1 Status: Idle
Call2 Status: Idle

--------------------------------------------------------------------------------

Line2 Status

Registration Status: Offline
Call1 Status: Idle
Call2 Status: Idle

firmware version 1.27.01

>tftp tftp.vonage.net get test --- results =
Transfer successful: 5 bytes in 1 second, 5 bytes/s

C:\Documents and Settings\killa>

ive called customer care but i just get some non-english speaking freak who transferes me all over camel-land. I have sent an email too customer service but we all now that wil never get awnsered, so hopefully with some help i can figure this out.

EDIT : the lights on the router are fine except for the phone lights are NOT lit up.

Posts: 11 · Vonage Forum Associate Joined: May 25, 2005 Posts: 11

Update:

spent 3 hours on the phone today to get to tier 2 tech support in NJ call center and finally got to talk to "willy" who i couldnt understand and he didnt know what was going on so he hung up on me.

Posts: 646 · Posted: Sat May 28, 2005 11:46 am Post subject:

Try this reset for kicks:

Unplug RT31P2
Hold down reset button
Plug in RT31P2
Wait 15 seconds
Release reset button
Let it sit for a few minutes, and see if anything happens.

If that doesn't work, then your box might not be correctly registered with Vonage.

Posts: 11 · Vonage Forum Associate Joined: May 25, 2005 Posts: 11

I finally got through to tier 3 tech support last night and the router finally took all the updates, voice version, firmware, etc... except the phone 1 light is now flashing when there is a phone plugged into it, but steady when there isnt. Still no dial tone, I tried this reset before i spoke with the tech but still nothing. He said he would call me today when he got in to work this afternoon to see if the router sunc up overnight. I tried it again this morning b4 i came to work, still nothing, i powercycled it and nada. So it looks like im on my 2nd bad router Sad

.

Thanks for the help.

hopefully the third router will work

Posts: 508 · Posted: Sat May 28, 2005 12:56 pm Post subject:

Quote:

except the phone 1 light is now flashing when there is a phone plugged into it, but steady when there isnt. Still no dial tone,

have you tried more than one phone? the light will blink when the phone is in-use, maybe, by some odd chance your phone you're using is not 'hung up' properly and the router thinks it's 'off hook'

if you have already, then sorry.. just a thought.. Smile

Posts: 11 · Vonage Forum Associate Joined: May 25, 2005 Posts: 11

The greatest U.S. tech called me back so I wouldnt have to wait on hold. The phone still didnt work so he switched it to port 2, and wallah phone works great.

Vonage has some great techs, ya just gotta pay hell to reach them.