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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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tron2002
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Joined: May 27, 2005
Posts: 3

PostPosted: Fri May 27, 2005 8:16 am    Post subject: Switch from Time Warner to RCN and now Vonage quality is bad Reply with quote Back to top

I was a happy customer using Vonage on Time Warner Cable (Roadrunner). About3 weeks ago I switched to RCN. MY upload/dowload speeds are actually faster with RCN.

I was using the Motorola phone adapter.

So I called Vonage and they tested my speeds and they said everything looked good. They recommended switching to the Linksys router. I received the Linksys router this morning, pluged it in and.....

Same. It still sounds terrible. Line goes dead for 3-5 seconds. The person using Vonage sounds high pictched. And I hear static.

Is anyone else experiencing problems with RCN and Vonage? Given the choice between the two, I will keep RCN and switch back to Verizon.

Anyone have ANY suggestions?
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otaku
Vonage Forum Evangelist
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Fri May 27, 2005 10:14 am    Post subject: Reply with quote Back to top

Either RCN's network **** and drops lots of packets, or they are, ahem, not prioritizing Voip traffic very high. At least not Vonage Voip traffic.

The only two ways to fix this would be to: a) call up RCN and tell them your Voip service isn't working; demand they come out and test it (this will probably cost you money) or b) switch back to Time Warner.

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vtex
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Joined: Mar 24, 2005
Posts: 51
Location: Austin, TX

PostPosted: Fri May 27, 2005 10:20 am    Post subject: Reply with quote Back to top

Bandwidth is only part of the story and almost everyone has enough bandwidth. Jitter, latency and packet drop are the real killers and could account for all of your symptoms. Run testyourvoip.com and post your results. That site also has very useful information to help you interpret the results.

_________________
Roadrunner Timewarner (5000/384)
Ambit cable modem
Redhat-based Linux router
RT31P2 and RTP300 adaptors, one line each
Only using adaptors for phone service
Using Asterisk PBX (running on FC4 on an XBox!) to manage all call activity
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tron2002
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New Forum Member


Joined: May 27, 2005
Posts: 3

PostPosted: Fri May 27, 2005 1:58 pm    Post subject: Reply with quote Back to top

I spoke to Vonage and they provided me with abunch of tests to run. Ill run the tests and post the results here.

Thanks for the replies
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tron2002
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New Forum Member


Joined: May 27, 2005
Posts: 3

PostPosted: Sat May 28, 2005 10:24 am    Post subject: Reply with quote Back to top

Well an update....

I ran the tests Vonage asked me to run and they CONFIRMED that I am experiencing over 20% packet loss. I called RCN and they also CONFIRMED that I am receiving 20% packet loss on the upload side of my connection.

RCN is on their way out now to diagnose the problem. The question I have (and I know noone can really answer this), is why this started happenining all of a sudden.
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StepNjump
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 17, 2005
Posts: 12

PostPosted: Mon Oct 17, 2005 4:48 am    Post subject: Same thing happens to me but I'm with Time Warner Cable Reply with quote Back to top

Thanks for testyourvoip.com

My results are 2.0/5.0 from montreal to san diego and
4.5/5.0 from san diego to montreal

I live in San Diego and that's exactly the problem I'm having: keeps breaking up when listening to people I talk to.
I've done testing all day and found out that most of the time, my upload speed is below the Vonage requirement of 90 kbps. Most times I'm around 70 kbps.

And that's not all...

I've done traceroutes and while most hops are usually well within 100 ms, there is a switch at AT&T NYC that's giving me the following results:

13 2941 ms * 85 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]

If you guys want to test it to, just go to RUN and type CMD
then type:
tracert 12.144.47.129 (that's the Vonage server IP address)

Don't do it just once, keep doing it until eventually you see the big numbers appear. and then clip and paste it in here so we can all share the information together.

ms stands for milliseconds 1 thousand's of a second.
This represents the amount of time it takes a specific packet to go from server to server. If you see anything larger than say 500 ms, that's not normal.

Please report that switch to Vonage and your internet carrier.
Time Warner gives me the run around and tells me there's nothing they can do about it....

Strangely all of this started happening when after they wanted to sell me their Voip phone service and I told them I was with Vonage already, soon thereafter I was starting to have the problem.

Coincidence? Who knows... but I know I had been using Vonage for over 2 years before and it was always as clear as a bell.



Pete, StepNjump
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StepNjump
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 17, 2005
Posts: 12

PostPosted: Mon Oct 17, 2005 4:51 am    Post subject: Reply with quote Back to top

Please note the 78% packet loss!!!! Oh my!


MOS
2.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 19.1%
Latency 0.09 2.9%
Packet Discards 0.00 0.0%
Packet Loss 2.35 78.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 257 ms
Packet Discards 0.0%
Packet Loss 10.8%
Loss Periods
Min: 20 ms
Avg: 100 ms
Max: 260 ms
Burst Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 280 ms
Signaling Quality
Post-Pickup Delay 960 ms
Call Setup Time 972 ms
Media Delay 991 ms
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