Been waiting nearly 3 months now for my line number transfer. Called and emailed numerous times. Told the same old story - we've contacted the third party carrier and will get back to you as soon as we know anything. Begged them to call the carrier, but they won't do it - it's against company policy. Asked them to give me the name of the third party carrier and I'd call - no go, against company policy. My problem has supposedly been escalated twice now, but no one seems to really be willing to do anything other than email another department. The more I think about it, the more frustrated I get. In the big scheme of things, it's not that big of a deal, but I'm just incredulous that no one can give me any information at all. For three months now they've been emailing the third party carrier and getting no response and they refuse to do anything else. It's actually quite shocking.
Anyone have any suggestions?
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2251
Location: The Beach
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
You can feel better by hitting you toe with a hammer. At least you can burn the hammer after. With Bonerage, you can only suffer like everyone else. I too have the same issue, nothing to do but either quit suffering by finding another vendor or keep wishing.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Arvo85 New Today 0 Yesterday 17 Total 63397 Who Is On Site Visitors 128 Members 1 Total 129
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.87 Seconds and 468 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 17
Total 63397
Who Is On Site
Visitors 128
Members 1
Total 129
+0.17