New vonage customer...having issues

Posts: 2 · New Forum Member Joined: May 26, 2005 Posts: 2

Hi Guys!

Let me get this straight. Are you saying that by changing the powersupply the problem was fixed? I am living in Singapore and have not been able to get a dialtone from my rt31p could that be my problem? I cant use the original supplied powersupply becasue the current here is differetn. We use 240 Volts I believe instead of the 120 V in the US. the power supply I am using gives me this... input:100-240V 50/60Hz
output: DC 3-12V, 15VA 1000mA

Help please!

Posts: 646 · Posted: Thu May 26, 2005 11:31 am Post subject:

If your output is 3-12V, then there is probably a slider switch on the adapter. If so, be sure you set it to 12V.

Posts: 4 · New Forum Member Joined: Dec 28, 2005 Posts: 4

I have RTP312 and it was working for a month.
Then last week phone stopped working. Phone light does not light up and there is no dial tone. Internet connection to a PC via the router works just fine.

None of the following helped.
- Reset router
- Changed IP address
- Moved phone wire to second jack

I am reading about seperate power circuitry for phone and internet. That sounds interesting and could be my problem.
Is there anyway to verify if that is the problem?

Thanks