Terminated Incorrectly

Posts: 5 · New Forum Member Joined: May 20, 2005 Posts: 5

Wow, to my surprise this morning, i check my email this morning and i was informed that my account was terminated as i requested. I never requested termination. You would think that some security questions were asked before terminating. Now i have to set up another account and it may take 3 days to get my number turned back on....I just don't understand how this could happen...

Posts: 1424 · Posted: Wed May 25, 2005 4:08 pm Post subject:

That is really unfortunate, a couple of questions:

Will you get your phone number back?
Did they tell you how you requested your account to be cancelled (e.g. voice, email, web, letter)?

In my opinion, for a mistake like that they should give you a large service credit, like a month free or maybe a Vonage hat.

However, on a lighter note, we should get you and Assid: "There's No Way to Cancel Service" together to compare stories.

Oh, one other warning. They may charge a termination fee to your credit card. Make sure that if they do you get it refunded. Don't forget to dispute it with your card company if it shows up so that you don't get charged interest.

Posts: 86 · Posted: Wed May 25, 2005 10:51 pm Post subject: Terminated

Don't dispute!

The credit card company will hold your money for months.

Just contact us and we can credit you. If you Im me i will find out why you were terminated. And resolve the problem.

Posts: 5 · New Forum Member Joined: May 20, 2005 Posts: 5

Took 3 phone calls but the problem has been resolved. Seems like after asking the appropriate questions, the CSR missed the account number by 1 digit and mine was the lucky pick to be terminated. I did get my old number back and was credited with a free month. I will check my CC and see if there was a termination fee. The first CSR was very friendly and helpful, the second was questionable and the third was very helpful as well. I have my old phone number back and everything is fine, only downside is they had to open a new account and i have to redo my referrals......Still dealing with the Brinks problem though....cant see why i have to pay if they are not keeping up with the technology...

Posts: 1424 · Posted: Thu May 26, 2005 8:23 am Post subject: Re: Terminated

vonagebest wrote:

Don't dispute!

The credit card company will hold your money for months.

I'm not sure what credit card company you are using, but if I dispute a charge with MasterCard the charge goes into limbo until the dispute is resolved and if I am correct then I am not charged any interest on the amount in dispute. Furthermore I don't understand your comment because when I dispute a charge none of my money is involved. You need to dispute before you pay the charge.

My Bank Agreement wrote:

If you think your bill is wrong, or if you need more information about a transaction on your bill, write to us (on a separate sheet) at PSCU Financial Services, Inc., P.O. Box 31112, Tampa, Florida 33631, or call us at 1-800-654-7728. Write to us as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:

* Your name and account number.
* The dollar amount of the suspected error.
* Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about.

If you have authorized us to pay your Account bill automatically from your savings or checking account, you can stop the payment on any amount you think is wrong. To stop the payment, your letter must reach us three business days before the automatic payment is scheduled to occur. If the automatic payment is rejected two consecutive times due to non-sufficient funds or for any reason, we may remove the AutoPay option without notice to you.
Your Rights and Our Responsibilities After We Receive Your Written Notice.
We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including FINANCE CHARGES, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but your are still obligated to pay the parts of your bill that are not in question. If we find that we made a mistake on your bill, you will not have to pay any FINANCE CHARGE related to any questioned amount. If we didn´t make a mistake, you may have to pay FINANCE CHARGES, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due. If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill. And, we must tell you the name of anyone to whom we reported you. We must tell anyone we report you to that the matter has been settled between us when it finally is. If we don´t follow these rules, we can´t collect the first $50 of the questioned amount, even if your bill was correct.

emphasis mine

Frankly the only reason I suggested this is because the charge, which I am betting was automatic, was incorrect and Vonage will probably take 4 to 6 weeks to credit it on their own. A dispute will prevent the consumer from having to pay the charge or pay interest on the charge.