If you're waiting too long for your number transfer .....

Posts: 50 · Full Forum Member Joined: Apr 04, 2005 Posts: 50

If your number transfer is bogged down for 6+ weeks with no relief in site CANCEL IT!

Then restart it using the new eLOA (electronic LOA) method. Ports that have been hanging for 3,4,5 months are completing in as little as 7DAYS after they cancel and restart using the new eLOA system! Average time 2-3 weeks. This of course assumes you enter the proper information on the eLOA form and that there are no issues on your end (pick freezes, DSL, distinctive ring, open orders, incorrect names, omitted other numbers on the line etc etc).

Posts: 21 · Vonage Forum Associate Joined: May 25, 2005 Posts: 21

excellent idea. If my thrid scheduled date of 5/31 falls through I will definitely go this route. I'm approaching 90 days of waiting and the only time Vonage sends me updates is when I write them nasty letters.

Posts: 26 · Vonage Forum Junior Joined: Feb 05, 2005 Posts: 26

Well, how do you cancel, and where is the eLOA form? I don't see options for either when I log in to my account.

Posts: 9 · New Forum Member Joined: May 25, 2005 Posts: 9

How do you cancel.

I just went on-line to the account center, no such function.

Posts: 5 · New Forum Member Joined: May 25, 2005 Posts: 5

Here's how you cancel it:

866-496-6359

Listen for the prompt (I think it's option 3 or 4, can't remember, on the phone now)

Posts: 5 · New Forum Member Joined: May 25, 2005 Posts: 5

Do this at your own risk though, I'm going on four months now awaiting my number transfer from Verizon. I just got off the phone again with Customer (Lack Of) Care and asked into the validity of this claim of cancelling and reinitiating via the eLOA. She said it wouldn't put it through any quicker.

I hate the LNP department. I fart in their general direction.

Posts: 24 · Posted: Thu May 26, 2005 8:49 pm Post subject:

Updated Date: Number Transfer Progress History: Required Action
April 28, 2005 Awaiting Letter of Authorization
April 28, 2005 Letter of Authorization (LOA) Received
April 28, 2005 Transfer Sent to Carrier
May 25, 2005 Carrier Approved Transfer
May 26, 2005 Completed LNP Transfer

Just wanted to let you know that it does happen. I had to call a few times but it did finally happen today!!!!

Posts: 1 · New Forum Member Joined: May 27, 2005 Posts: 1

You're lucky...

March 4, 2005 Awaiting Letter of Authorization
March 10, 2005 Letter of Authorization (LOA) Received
March 10, 2005 Transfer Sent to Carrier

I'm porting from Frontier Communications in MN. After many emails
and calls the number being ported started returning a busy signal
yesterday. They claim to be working on it. But now I have no inbound
service through that number, and of course nobody knows the
temporary number Vonage assigned. I'm very unhappy at the
moment.

Sad

Posts: 6 · New Forum Member Joined: Jun 03, 2005 Posts: 6

January 26, 2005 Awaiting Letter of Authorization
January 27, 2005 Letter of Authorization (LOA) Received
January 27, 2005 Transfer Sent to Carrier

Stumped

Posts: 49 · Full Forum Member Joined: Jan 28, 2005 Posts: 49

I see you January and raise you a December Smile

December 2, 2004 Awaiting Letter of Authorization
December 9, 2004 Letter of Authorization (LOA) Received
December 9, 2004 Transfer Sent to Carrier

But part of this is my fault. I had ISDN. Not that the line is on POTS, I suspect it will happen any day now Very Happy