If you're waiting too long for your number transfer .....

Posts: 76 · Vonage Forum Senior Joined: May 18, 2005 Posts: 76

I just called support on this one. Didn't spend any time on hold and had a nice rep on the other line.

She informed me that the LOA showed the number I wanted to transfer but the bill that I faxed with the LOA showed a different number. I explained that the both phone line were billed on the same statement and that I more than likely didn't send the entire bill. She said that was OK and that she would issue a request to the phone company for status of release. For those waiting on transfer, it sounds like one thing that could be holding it up is something as simple as the phone numbers not matching on the LOA and the bill you send to Vonage.

My original submission was April 29. We'll see where this one goes over the next week or so.

Posts: 9 · New Forum Member Joined: Feb 05, 2005 Posts: 9

As long as Vonage keeps giving my monthly for free, I can tolerate the transfer wait! I'm pushing 4 months!

Posts: 76 · Vonage Forum Senior Joined: May 18, 2005 Posts: 76

cid92 wrote:

I just called support on this one. Didn't spend any time on hold and had a nice rep on the other line.

She informed me that the LOA showed the number I wanted to transfer but the bill that I faxed with the LOA showed a different number. I explained that the both phone line were billed on the same statement and that I more than likely didn't send the entire bill. She said that was OK and that she would issue a request to the phone company for status of release. For those waiting on transfer, it sounds like one thing that could be holding it up is something as simple as the phone numbers not matching on the LOA and the bill you send to Vonage.

My original submission was April 29. We'll see where this one goes over the next week or so.

I called Vonage CS a week ago and found out the problem. When I submitted the LNP, I submitted a copy of the phone bill for our other number that had already transferred to Vonage. The CS rep was nice and said it would not be a problem to make it go through. I called earlier this week when I saw no activity on the account. Again, really nice CS rep. She placed a request to see where the status was on the transfer. That night we got a call from SBC trying to get us to stay with them. Yesterday the carrier approved the transfer. If it happens like the first line I moved, we'll be on Vonage by tomorrow.

I originally gave Vonage the 20 some odd day time frame they tell you that is standard for a number to transfer. I then gave them a few more weeks because I was lazy. When I finally did call, within 8 days the number moved. Can't say I am disappointed since it seems like SBC was the culprit in the final move of the line. I was the other culprit for sitting on it for a few extra weeks.

Posts: 5 · New Forum Member Joined: Jun 06, 2005 Posts: 5

I started this process on April 8th. Well, that's what the web page says. As of June 23rd, it appears that Verizon and Vonage are in a pi$$ing contest. Each blaming the other for not having this done. I don't know if it was my last phone call to Vonage Customer support, or my email to mystory@vonage.com and jeffery.citron@vonage.com, but now the Executive Response Team is supposed to be handling the issue. At one point today, I had Vonage and Verizon on a call and still wasn't getting acceptable answers as to why this is taking so long. I'm not even trying to be nice on the phone with any of these companies simply because customer service by both companies is no better than what I leave in my toilet. I am ready to get a new phone number and go with AT&T Callvantage just so I don't have to deal with either company. I'm even considering paying the early termination fees on my Verizon Wireless cell phones ($100/month for 2 phones) and switch that to someone else just so Verizon in any form isn't getting any money from me.

I wanted Vonage, Paetec (I think that is who is supposed to actually handle the lnp) and Verizon on the phone, but Vonage has yet to call me with that in place.

Guess if I don't hear anything by 6:30pm Friday June 24th, I'll have to switch to AT&T. Might not be better, but at least it isn't either of these 2 companies. For $5 more than Vonage and still much less than Verizon, it can't be all bad. Just have to get a new phone number. What a pain.

Posts: 11 · Posted: Sun Jun 26, 2005 12:03 am Post subject:

OK, I've taken the advice of the OP. The CSR was extremely nice, helpful, and answered on the first ring. It was her suggestion that I cancel the original request, and do the online thing. We'll see how it goes.

Updated Date: Number Transfer Progress History: Required Action
March 10, 2005 Awaiting Letter of Authorization
March 10, 2005 Letter of Authorization (LOA) Received
March 10, 2005 Transfer Sent to Carrier
June 25, 2005 LNP Transfer Cancelled

Your Number Transfer Outcome as of: June 25, 2005
Your transfer request was cancelled on the date above. When you signed up for Vonage Service we assigned you a temporary virtual number. We have automatically assigned your temporary virtual number as your permanent number. This number will now be your permanent number. We have switched your number automatically and waived the customary $9.99 switching fee. Thank you for choosing Vonage.

Status History for: 1xxxxxxxxxx

Current Status: Transfer in Process Temp Virtual Number : 1xxxxxxxxxx Transfer Date: N/A

Updated Date: Number Transfer Progress History: Required Action
June 26, 2005 Awaiting Letter of Authorization
June 26, 2005 Letter of Authorization (LOA) Received

Posts: 22 · Posted: Sun Jun 26, 2005 4:18 am Post subject: eLOA Makes a Big Diff

VantageGal isn't misleading you when she says it speeds up the process. They started May 1, anything before that date is manual, but since then the speed have increased tremdeously. We're seeing transfers that happen in 3 weeks, even some that have taken a week. No promises about yours, but the time frame has changed, suddenly a month has become an outrageous length of time. Very Happy

Posts: 11 · Posted: Wed Jul 20, 2005 3:37 pm Post subject:

I know it is not best to bring up old threads, but I think this one may be of some help to people as it was to me.

I got an email from Vonage today saying the transfer has been approved and should be completed tomorrow. Keeping my fingers crossed.

Posts: 11 · Posted: Wed Jul 20, 2005 3:38 pm Post subject:

I forgot to mention, submitted (again) June 26. Completed, (hopefully) July 21.

Posts: 533 · Posted: Thu Jul 21, 2005 8:54 pm Post subject: Re: eLOA Makes a Big Diff

I guess if waiting 2.5 months is "speeding up the process" then I agree with you. Submitted eLOA 5/1, xfer 7/15. Lost service for 24 hours.

SmartMonkey wrote:

VantageGal isn't misleading you when she says it speeds up the process. They started May 1, anything before that date is manual, but since then the speed have increased tremdeously. We're seeing transfers that happen in 3 weeks, even some that have taken a week. No promises about yours, but the time frame has changed, suddenly a month has become an outrageous length of time. Very Happy

Posts: 17 · Vonage Forum Associate Joined: May 04, 2005 Posts: 17

I sure am pleased with the new eLOA process. I waited for four months on the manual process. I then cancelled and resubmitted through eLOA and my number was ported in 7 days!!!