Trouble porting number in Denver

Posts: 9 · New Forum Member Joined: Mar 16, 2005 Posts: 9

I currently live in Denver, and I am on business day 50 for them to transfer my number. They credited my service for next month, which I am happy about, but still not happy that no one seems to know what's going on, or when the number is going to be transfer. Vonage says that they've submitted to the "3rd party carrier" (which is XO here in Denver), and that the "third party" has submitted a request date for the transfer and hasn't gotten it yet. I'm starting to doubt this, as they have also said that my number would be in the list as one of the next to be ported, and I would receive an email in a few days verifying the status. It's been 3 weeks now, and no email. I like the Vonage service, and despite a few problems over the past couple of days, it's been great so far. Anyone have any suggestions, or are there any Vonage CS reps out there that can help me out please!

*Just a quick update* I read on one of the other posts that Qwest posts all pending orders on their website. I currently have a pending order for June 3rd, and I'm hoping that this is for my number transfer! I haven't ordered anything through Qwest recently, so hopefully this is it. If you have Qwest, you may want to check your web account, and see if there's pending order in there. I may give them a call later today to find out what the order is for...

Posts: 26 · Posted: Fri Jun 10, 2005 9:51 pm Post subject:

I was mattb2003, I was wondering if your number was transfered as you thought it would on June 3.

I too live in Denver and have recently switched services to Vonage from Qwest. I was just curious to see if the date Qwest posted for the order was true.

Thanks in advance.

Posts: 17 · Vonage Forum Associate Joined: Feb 16, 2005 Posts: 17

I too live in Denver and my 5 month aniversary for my LNP request is this Wednesday. Look on your Qwest online account for an active work order which will be your LNP. Until that order is on your account, Vonage and their 3rd party LNP partner has not sent it to Qwest.

Good luck.

Posts: 26 · Posted: Mon Jun 13, 2005 11:28 am Post subject:

Five months? Wow.

I do have an order open on Qwest's website. So that is good news. The actual due date is today according to the website, so taht is good news. I just hope the due date is true to its word. Day 20 would be this coming Thursday, so they could be a little ahead of schedule (knocking on wood 3 times).

Good luck with your number port. Hopefully it is resolved soon. 5 months is just amazing.

Posts: 26 · Posted: Tue Jun 14, 2005 1:49 pm Post subject:

Update:

So Qwest released my number yesterday (June 13) as they said they would. It only took 17 days.

Problem is Vonage hasn't picked it up yet. Since yesterday anytime someone calls my number they get, "dododo, Sorry the number you have dialed has been disconnected." Or something to that effect.

That is ridiculous. I live in a highrise and I can't buzz people in because there is no phone service.

I haven't had a chance to call CS yet, but as soon as I do. They'll be getting a not so happy call from me.

Posts: 26 · Posted: Wed Jun 15, 2005 10:17 pm Post subject:

Update 2:

So I have not had incoming call ability since Monday (June 13th). When people call my number they get "The number has been disconnected or is no longer in service" message.

I talked to Vonage CS on Tuesday the 14th, the gentlemen was friendly and told me that the porting was incomplete and that he would file a ticket with technicians and that it should be resolved in 24 hours.

On Wednesday about 20 hours after I talked to the Vonage CS rep, the service had not been fixed. But actually the Vonage CS rep called ME back and told me that Qwest really had not released the number and that I should call Qwest.

Well I called Qwest and the CS rep was extremely friendly and helpful. He told me that the number has been released and there might be a problem with the LRN (??) from Vonage's side.

So now I am will have to talk to Vonage CS again and see what I can do. Crossing my fingers.

Posts: 26 · Posted: Wed Jun 22, 2005 5:22 pm Post subject:

Update 3:

This is getting ridiculous. So now I am in day 10 of not having incoming call capabilities. Everytime someone calls my regular number they get, the Phone is not longer in service or has been disconnected message.

Vonage tells me that they are having trouble with Qwest and that I should call them. That is not what I should do (though I have done that). The number has been released to X/O and X/O and Vonage can't figure out how to set it up correctly.

Anyways, Vonage CS should NOT tell me to call Qwest. I am giving my trust in Vonage by paying them a fee every month. Vonage should talk to Qwest if they have a question or Vonage - X/O should figure it out quickly.

I keep getting the run around from Vonage CS. They blame Qwest. I don't blame Qwest at all. I blame Vonage. If this isn't fixed quickly I will eat the 29.99 set-up fee and go with another company.

I'm getting really upset as you can probably tell.

Posts: 127 · Posted: Wed Jun 22, 2005 6:45 pm Post subject:

You are right CS should not tell you to call Qwest, you have to remember just as in the real world some CS reps aren't to bright Smile

.

I can assure you that the customer is top priority to Vonage and that the problem does lie with Qwest. As soon as Vonage gets your number it is ported ASAP.

You will be compensated until your number is ported if the transfer is sent to carrier and there is no response from carrier or a delay. They do not want to keep compensating customers if they have control of just finishing the LNP which will in turn keep the customer happy as well.

Just remember Qwest isn't happy about losing a customer.

Posts: 26 · Posted: Tue Jun 28, 2005 10:58 am Post subject:

Well still no response. Last time I talked to Vonage CS, they said they would get back to me with a date and the exact issue. It has been 6 days without such a response.

I've talked to Qwest twice and even though they have lost me as a customer, their CS has been 100x better then Vonage's at this point.

Anyone know if I can port my number to another carrier even though my number is in limbo?

Posts: 26 · Posted: Wed Jun 29, 2005 10:56 pm Post subject:

Final update.

Today, 2.5 weeks without phone service, I was officially ported. While I haven't received an email or the status on my account page hasn't changed, I have been able to get phone calls. Vonage CS actually did call to confirm the successful porting.

I called Vonage CS yesterday and ripped them a new one. I don't know if that helped any at the end of the day, but I do have to say I'm happy now. I was close to switching services, but everything seems to work fine now.

I guess patience pays off, eventually. Lol

I wish everyone else that is having problems good luck!!