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Jeff123
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PostPosted: Mon May 23, 2005 11:03 pm    Post subject: WISP and VoIP incompatability? Reply with quote Back to top

I get my Internet connection from a wireless internet service provider (WISP) called WAVMAX in Colorado. After receiving reassurances from both Vonage and the WISP, I switched to Voip. I've had Vonage a couple of weeks and the service is so poor that I'm going to be forced back to Qwest. Gross! I don't want to go, but the voice quality just doesn't fly (lots of garbled voice and occasional dropped calls).

My question is, has anyone else out there successfully used Vonage with a WISP? If so, is there some tweak to the router I've missed? I've tried just about everything. I can ping the gateway and see a round trip of less than 15ms.

I'm desperate! Any help appreciated.


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dconnor
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PostPosted: Mon May 23, 2005 11:44 pm    Post subject: Reply with quote Back to top

Hi Jeff:

We do have success stories here with wireless ISP setups, just recently someone posted with photos and the such. Try searching.

What are your results here:

VoIP Speed Test ?

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scerruti
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PostPosted: Mon May 23, 2005 11:53 pm    Post subject: Reply with quote Back to top

There have been success stories and stories of people who have given up on the forum. Do a search for wireless internet or wireless broadband. There have even been successes with EVDO, a 3G mobile wireless broadband technology being rolled out.

Diagnosing your problem follows essentially the same steps as diagnosing any Internet connection problem.

Have you tested your connection with the VOIP speed test?

Have you tested at testyourvoip.com? (post detailed results)

Have you run pingplotter for an extended period of time to look at packet loss and latency?

There are some issues unique to Wireless Broadband, even unique to the type of system you have. Anything from antenna pointing to packet size. The tests above will give you a place to start working with your ISP to identify and resolve issues.

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Jeff123
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PostPosted: Tue May 24, 2005 3:18 pm    Post subject: WISP and VoIP incompatability Follow-up Reply with quote Back to top

Thanks for the responses. I ran the Vonage Voip test and got the following:

Download 689,800 bps
Upload 925,720 bps
QOS 81%
RTT 40 ms
MaxPause 141 ms

At TesetyourVoIP.com I received a score of 4.3. A reasonable score.

I'm not sure how to read the Pingplotter results,but it gives me a roundtrip of about 60 to external sites with 100% packet loss (which sounds scary) and about 11ms to my gateway with no packet loss.

I'm afraid this doesn't mean much to me! Any further thoughts?
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scerruti
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PostPosted: Tue May 24, 2005 4:21 pm    Post subject: Reply with quote Back to top

I am suprised with a 4.3 score from testyourvoip that you are having audio problems on Vonage. The best you can get is a 4.4. Is your Vonage connection continually poor or are you having intermittent problems? Have you tried testing your Vonage line using the Golden Phone?

A little information on how to use PingPlotter:

PingPlotter is good to get a more lengthy view of your connection than provided by the speed tests. Run to a good Internet site, Vonage suggested I use Yahoo!.

For our audio connection we are looking for a stable connection with low latency. A connection with high latency is going to produce an audible delay. A connection with low average latency but that is unstable is going to produce garbled audio.

The audio is broken into packets and sent across the Internet. Only packets that arrive in order can be used. So, if your connection has low latency but is unstable you can have a lot of packets beating their predecessors to the destination forcing the predecessor packets to get dropped. Dropped packets here and there are not a problem, you won't even notice them, but when a lot of packets start dropping you have quality issues.

Now, refer to this figure for understanding what PingPlotter is telling us:



The top graph shows only the last 10 samples, the range can be changed by changing "Samples to include" in the lower left hand "Statistics" box. What we want to see are short |-----| bars. This means our connection is stable.

As we read down in the top graph we see hop 8 is reported as having 100% packet loss. Actually it just is not responding to pingplotter's pings. If it really had packet loss then there would be no hop 9, 10, ...

What we really care about is the line graph at the bottom. First let's deal with the big red bar at the center. I caused that by disconnecting my computer from the Internet. This is bad, if you see this it means your Internet connection is dropping out. Hopefully you aren't see this.

Next, note the spikes. These are times when the latency became very high. Undoubtedly if I was on a call packets would have been dropped. The Internet responds by sending new packets through a new path. This is what is referred to in ping plotter as route changes. Note however that my spikes are not very wide. This means that the quality should be OK.

Note however that overall the line remains fairly consistent in terms of latency, especially if I zoom in. The differences between samples is referred to as jitter.

This is good and makes for good quality audio.

I hope this explanation gets you started on using pingplotter to analyze your connection. Don't be afraid to let it run for a while and collect some real data.

Note: I have a little knowledge and that makes me dangerous. I have tried to explain things without using too much jargon. If I have made any gross mistakes will someone please correct them.

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