Replacing RT31P2

Posts: 7 · Posted: Mon May 23, 2005 2:47 pm Post subject: Replacing RT31P2

My RT31P2 failed on May 2nd. Without a phone I contacted Vonage 3 times that week via e:mail. No answers. Last week I used a land line of a friend and after 35 minutes of working up the support ladder, the line disconnected.

The unit is in constant bootup mode, power light fast blinking green, even after 2 or 3 days. The reset button does nothing. Turning off the unit for even a day or 2 does nothing

How do I replace the unit? Or reset it?

Posts: 646 · Posted: Mon May 23, 2005 3:58 pm Post subject:

This is probably a lost cause, but you may as well try this reset procedure:

1. Unplug the RT31P2.
2. Hold down the reset button.
3. Plug it back in
4. After 30 seconds, release the reset button

Then let it sit for a few minutes, and see if it does anything.

Posts: 7 · Posted: Mon May 23, 2005 5:38 pm Post subject:

Thank you for the suggestion, but same results.

Even held the reset for 60 seconds and waited 15 minutes

Posts: 3198 · Posted: Mon May 23, 2005 6:05 pm Post subject:

typically indicative of a failed firmware upgrade. like paul248 said, it's dead.

Posts: 7 · Posted: Tue May 24, 2005 2:06 am Post subject:

Back to original question, how do I replace the unit without being able to call Customer Care and that they have not answered e:mails?

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

jdr30 or any other Vonage reps, please send a new rt to zirke60.

zirke60, jdr30 is a Vonage rep. you might consider a pm (private message) to him.

Posts: 7 · Posted: Tue May 24, 2005 10:18 am Post subject:

Thank you for the response, fingers crossed.

Posts: 91 · Vonage Forum Senior Joined: Mar 08, 2005 Posts: 91

I had a similar experience

I had a replacement RT, and it seemed as if the new RT was DOA

The problem was the cable modem, and the techies at Vonage (the ones whom I spoke to), could not get past trouble shooting the Lynksys router.

Despite my telling them the problem, they ALL insisted that I do repeated attempts of ipconfig *** hoping something different would happen.

Follow this thread, and see what Mundy5 told me to do.
http://www.vonage-forum.com/sutra33080.html#33080

If your cable modem fails to "see" the RT, you ain't gonna get nothing.

Adapt the instructions for your situation.

This should be a FAQ. Mod said that he is setting one up

Mundy5:

I am surprized that you did not refer to your FABULOUS solution to my situation. Thanks again, and I frequently cross link it for others to adapt.