Vonage canada and charges

Posts: 2 · New Forum Member Joined: Apr 21, 2005 Posts: 2

Hi
Vonage is offering a service for $14.99 in the US now. I just called "Vonage Canada" wanting to switch and they claim because I live in Canada (Which BTW, I don't) they cannot switch me.

I don't understand how Vonage is getting away with this. Why do they even care.

Looking at my bills, they are charging PST/GST.. when I received my Linksys unit I paid GST on a box which was shipped from the US, whenever I call the help number I'm always dispatched from the US.. and now I see I can sign up for the service from the US and get a Canadian number.

Anyone have any idea? I live in Bermuda. I've talked to some my co-workers who have the Vonage service as well, and we all are getting dinged the same way?

Speaking to the Vonage CSR, they are looking at lowering my rate... I encourage the rest of us canadian customers to start pounding them on this.

Sean

Posts: 508 · Posted: Thu May 19, 2005 2:47 pm Post subject:

if you have a Canadian Credit card you can get Canadian Vonage, if you have a USA credit card, you can get the US service, but if you have the US service, you won't get a CDN number as primary, you can get a CDN number as a virtual number, but then you have to add the 4.99 to the 14.99 and all that is in US$ then they charge you tax in the US for it, and you'll be up in price.. plus when you switch you won't be able to keep your number..

since you're in Bermuda, why did you get the CDN service vs te US service? you wanted a CDN number and only had a cdn credit card?

did they actually ship the ATA to you in Bermuda, or did you have it shipped to Can and then forwarded, or you brought it with you?

I got charged 12.25 GST COD! too, but I called and complained and they credited me back Smile