Call Transfer Question...

Posts: 22 · Vonage Forum Associate Joined: Apr 04, 2005 Posts: 22

Searched but did not find the answer I was looking for.

How is billing handled when you transfer a call?

Example: I call my mother at home. She wants to speak to my wife. I transfer the call to my wife's cell phone (Long Distance for my mother).

Who gets the long distance bill?

Does it get applied to my unlimited Vonage minutes, or does my mother get charged the long distance on her POTS line?

What happens when a call is RECIEVED and then transferred? Does the incoming call simply pay LD POTS billing to my number, or do they pay LD to my number plus the distance to the transferred destination number?

I hope that makes sense and that someone knows the answer... Wink

Thanks!

Posts: 1424 · Posted: Wed May 18, 2005 5:47 pm Post subject: Re: Call Transfer Question...

airshark wrote:

Example: I call my mother at home. She wants to speak to my wife. I transfer the call to my wife's cell phone (Long Distance for my mother).

Vonage Call Transfer User's Guide wrote:

Call Transfer works only for incoming calls, not outgoing calls.

airshark wrote:

What happens when a call is RECIEVED and then transferred? Does the incoming call simply pay LD POTS billing to my number, or do they pay LD to my number plus the distance to the transferred destination number?

Vonage Call Transfer User's Guide wrote:

There is no additional cost to transfer a call with your Vonage phone service. It is included in your monthly Vonage calling plan. This means that all calls under the unlimited plan will be free, and for our rated plan customers, calls will count towards your included monthly minutes.

They, the calling party, pay for the call to your number. If you are on a metered plan, the minutes are counted against your plan.

Posts: 22 · Vonage Forum Associate Joined: Apr 04, 2005 Posts: 22

Thanks for the info....one note:

I am able to transfer outgoing calls to another number...I just tried it before I posted this.

Posts: 1424 · Posted: Wed May 18, 2005 7:57 pm Post subject:

I can't believe the documentation is wrong. Therefore you must have a vivid imagination. Wink

In theory if you were to transfer an outgoing call you would be racking up minutes at double the rate (on a metered plan). The dashboard should tell you. Neither called party should be billed.

Posts: 22 · Vonage Forum Associate Joined: Apr 04, 2005 Posts: 22

scerruti wrote:

I can't believe the documentation is wrong. Therefore you must have a vivid imagination. Wink

In theory if you were to transfer an outgoing call you would be racking up minutes at double the rate (on a metered plan). The dashboard should tell you. Neither called party should be billed.

Dude, I'm not crazy and I'm not lying...if that's what you're implying. I just tried it again before I posted this.

I pick up my Vonage line, dial my cell phone.
Answer my cell phone.
Check to make sure call is connected by listening to both handsets in my ear and speaking.
I hit FLASH, #90, dial my wife's cell number, then hangup my Vonage line.
My wife's cell number rings with my cell caller ID.
I answer and talk between the two phones.

Yes, double billing does show up in my dashboard for my unlimited plan....but then again, why would it matter to me that I'm being double billed on an unlimited plan?

I can't imagine being that insane as to imagine all of that happening.

Posts: 644 · Posted: Thu May 19, 2005 1:12 am Post subject:

So, if that works, then you could go to [arbitrary location A], start click2call, have your home phone call you, say "Hi Mom, forward me to [arbitrary location B]," and you've got a rather involved way of making unlimited point-to-point calls...

Then of course, you could replace "Hi Mom" with a script that picks up your modem and plays some tones. In that case, you don't really need click2call either.

Posts: 98 · Posted: Thu May 19, 2005 2:47 am Post subject:

Airshark,
Scerutti is kidding with you, didn't you see the winking smiley?

BTW, I tried it with my cell and my wife's cell, just like you. Rather cool. Nothing I need right now, but still interesting.

Posts: 22 · Vonage Forum Associate Joined: Apr 04, 2005 Posts: 22

Medic63 wrote:

Airshark,
Scerutti is kidding with you, didn't you see the winking smiley?

Sorry about that....I guess sometimes sarcasm doesn't always come across in text.

My apologies for being snappy, Scerutti.