Completely Unacceptable

Posts: 3 · New Forum Member Joined: May 17, 2005 Posts: 3

Outages happen, that we know. But this is obviously huge. Why is there nothing listed about it on the web page?

Severe outages must but posted and explained on the webpage or elsewhere.

This is unacceptable.

Posts: 605 · Posted: Wed May 18, 2005 4:10 pm Post subject:

Someone probley just spilled their soda on some equipment. My service is working fine now.

Posts: 605 · Posted: Wed May 18, 2005 4:11 pm Post subject:

I take that back. I am offline again.

Posts: 1424 · Posted: Wed May 18, 2005 4:33 pm Post subject: Re: Completely Unacceptable

DCYorke wrote:

Severe outages must but posted and explained on the webpage or elsewhere.

Amen!

If for no other reason it lets everyone know the problem isn't with their (the customer's) equipment.

However: Vonage currently displays outage information once you are logged in, if their server is down you can't log in, therefore you can't see outage information.

Should Vonage make outage information available to the general public?

If Vonage can't find a way to make the web site work in a limited fashion when their system tanks (i.e. some type of separate back-up authentication system) then the answer has to be yes.

Posts: 31 · Vonage Forum Junior Joined: Mar 16, 2005 Posts: 31

Is that what it is? All my calls to home are being forwarded to cell phone.

New Jersey here, is vonage service down or something?

Posts: 2135 · Posted: Wed May 18, 2005 4:47 pm Post subject:

One thread only please.

This is being discussed here:

vonage-forum.com/ftopic5896.html" rel="nofollow" target="_blank" class="postlink">Vonage Outage