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miket603
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Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Tue May 31, 2005 8:57 pm    Post subject: Reply with quote Back to top

cid92 wrote:
All that being said, I've activated 911.....or PSAP (let's call it what it really is).


Yes, let's call it what it really is. It really is "911 dialing" not "911 service". I dispute Vonage's definition of a what a PSAP is. "911 dialing" is really nothing more than a speed dial code to a non-emergency or adminstrative number provided to Vonage by Intrado, Vonage's contracted 911 solution provider. Vonage acknowledged this fact recently to the Canadian Radio and Telecommunications Commission in a letter (page 11, item #4) asking for an extension on the mandatory implementation of basic 911 here in Canada. Here is a link to the letter: http://www.crtc.gc.ca/PartVII/eng/2005/8663/vonage/050504.pdf

A PSAP, a Public Safety Answering (or Access) Point, is an agency typically county (or in RI's case, state) controlled, responsible for answering 9-1-1 calls for emergency assistance from police, fire, and ambulance services. In my opinion, Vonage's 911 dialing doesn't do this. In fact in NYC, Intrado got into hot water with the NYPD for providing the number for the communications department employee sick line for NYPD as the PSAP number. The NYPD demanded that use of the number been discontinued as permission wasn't given to use the number. It is likely not coincidental that the new e911 solution for Vonage is being tested in NYC first after a deal was stuck with Verizon at about the same time. In other cities, Vonage's 911 dialing typically connects to a police non-emergency number as stated in the terms of service. It is not a "back door" number to the local 911 centre as many may believe and is suggested by use of the term "PSAP".

Don't get me wrong, I'm a happy Vonage customer but people really need to understand the difference between "911 dialing" that Vonage provides strictly as a convenience, "e911 service" available from telcos with Automatic Location Information, callback, and host of other features, "basic 911 service" which is like e911 service without the ALI, and "wireless 911" which is like basic 911 but with sector and cell tower information and soon, GPS information for phones that can transmit the information.

Until e911 or even basic 911 is rolled out by Vonage, use your cell phone for 911.
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houuser
Vonage Forum Evangelist
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Tue May 31, 2005 11:19 pm    Post subject: Reply with quote Back to top

Cell phone to 911 may get you to the PSAP, but knowing where you are is a greater task. From experience, people know how to dial 911, but seem to not know where they need emergency services. Too bad the PSAP cannot tell them to meet at the cell site (E911).

Where I work, as more people use cell phones for their 911, the less effective and useful 911 can be.

Just a thought..
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miket603
Vonage Forum Master
Vonage Forum Master


Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Tue May 31, 2005 11:28 pm    Post subject: Reply with quote Back to top

Yep, I agree with that. Nothing compares to e911 right now. Wireless 911 with GPS is coming but I think that it will be a number of years until GPS enabled cell phones will be common place. Even then, there are many that don't like the "big brother" potential that this feature has. Cell phones with GPS will likely include an option to disable the feature for those with big brother concerns which defeats the purpose of having it.

A common cell phone 911 problem is that the call is often directed to the incorrect agency for the area that you are in. For example, in California, cell 911 calls go to the CHP, regardless of where you are calling from. They in turn transfer the call to the correct agency if you are in a city, unless your happen to be on a highway needing assistance. Needless to say, this causes a delay and what about tourists who don't know where they are. They call in on cell phone from Inglewood but think that they are in LA.
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ArnB
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Joined: Feb 03, 2005
Posts: 44

PostPosted: Wed Jun 01, 2005 7:56 am    Post subject: Reply with quote Back to top

I suggest everyone test their Vonage 911 service before it needed. My results were mixed, I was connected to my local police department emergency number, my number was displayed, however and this is a big however, *My name and address did not display* I was told it said "third party connector". In other words, in an emergency where I could not speak, I'd likely be checking out of this life. Until this is fixed I'm keeping the copper wire line for emergencies--all I need to do is remember to use it in an emergency--yeah right.

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yanksno1
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Joined: Oct 15, 2004
Posts: 4

PostPosted: Fri Jun 24, 2005 10:43 am    Post subject: Reply with quote Back to top

Just thought I'd through this News.com "Is VoIP dangerous?" article into the mix. This is definietly a concern and am now thinking of signing up for a cheap local lan line specifically for 911 service.
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bjmiguel
Vonage Forum Senior
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Joined: Jun 23, 2005
Posts: 93

PostPosted: Fri Jun 24, 2005 11:25 pm    Post subject: Reply with quote Back to top

obviously, Voip has its pros and cons... and yup, having a not really effective 911 is one of its con. you know what are the pros, so the bottom line is, it's up to you if you'll get voip... sometimes, you can't get a gift without taking a risk
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johncostanzo
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 21, 2005
Posts: 20
Location: Kent, WA

PostPosted: Wed Jul 13, 2005 9:39 pm    Post subject: Status of ticket number: 1931256 ? Reply with quote Back to top

Knowing the status of an open trouble ticket with Vonage is similar to knowing if you will ever find your missing socks lost in the laundry...

It has been sometime since I opened a ticket with Vonage regarding my 911 service not working... I had a received a few emails indicating it was being worked on; however, it has been sometime now and I haven't heard from Vonage if this issue was fixed or scheduled to be fixed.

Could someone at Vonage look up ticket number 1931256 and find out what the status is?

I would like to know if the issue is being worked on, resolved or if this is something I need to wait till the end of the year when Vonage rolls out E911.

Thanks,

John
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Trowski
Vonage Forum MVM
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Jul 15, 2005 7:39 am    Post subject: Reply with quote Back to top

I saw someone talking about getting a cheap land line. This may help...
When my wife and I moved into this new apartment, we never activated a POTS line because I had Vonage. She plugged a phone into a wall jack because she thought it looked better than having the jack there. But strangely enough she got a dialtone. She tried calling my cell, and a recording came on saying that only 911 calls could be made, and to call anyone else you must get an account with the POTS company....
May save you the extra money every month.
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TommyDale
Full Forum Member
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Joined: Jun 28, 2005
Posts: 58

PostPosted: Fri Jul 15, 2005 7:52 am    Post subject: Reply with quote Back to top

I tested my 911 a couple of days ago, and I had the exact same results, the call went to the non-emegency business line in the call center. I reported it to Vonage, got a trouble ticket number and a promise of a solution in 24 hours. That was two days ago, and to my knowledge it is still not resolved.
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miket603
Vonage Forum Master
Vonage Forum Master


Joined: Mar 15, 2005
Posts: 188
Location: Burnaby, BC

PostPosted: Fri Jul 15, 2005 9:23 am    Post subject: Reply with quote Back to top

Trowski wrote:
I saw someone talking about getting a cheap land line. This may help...
When my wife and I moved into this new apartment, we never activated a POTS line because I had Vonage. She plugged a phone into a wall jack because she thought it looked better than having the jack there. But strangely enough she got a dialtone. She tried calling my cell, and a recording came on saying that only 911 calls could be made, and to call anyone else you must get an account with the POTS company....
May save you the extra money every month.


Yep, the FCC requires telcos to maintain a "soft dial tone" on every line, even if the residence doesn't subscribe to their service. I'm not sure that I would rely on this though.
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