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Barbra Posted:
I HAVE A VONAGE
V-PORTAL TO
REPLACE MY
ORIGINAL VTECH
8100-2. I HAVE
BROADBAND
...

In The Forum:
Vonage
Topic:
NEED PHONE SET UP IN DIFFERENT ROOM FROM V-PORTAL & MODE
On Nov 23, 2009 at 02:20:32

ravismiles Posted:
Thank you very
much ..
...

In The Forum:
Vonage
Topic:
Vonage phone in Singapore
On Nov 23, 2009 at 01:54:23

bmccull Posted:
IME, it works well
in Singapore. I
don't know if it
is legal. I hope
they just consider
...

In The Forum:
Vonage
Topic:
Vonage phone in Singapore
On Nov 22, 2009 at 22:57:30

weapon Posted:
ok so i have
verizon high speed
internet, a belkin
wireless router
and the Vadapter.
...

In The Forum:
Vonage
Topic:
Questions about setting up vadapter?
On Nov 22, 2009 at 21:27:38

weapon Posted:
hmm mine causes an
error
...

In The Forum:
Vonage
Topic:
Have you tested your broadband?
On Nov 22, 2009 at 21:22:31

VonTechMgr Posted:
I have explained
this on numerous
other posts so I
really do not want
to have to type
...

In The Forum:
Vonage
Topic:
Port forwarding problem!!
On Nov 22, 2009 at 17:01:57

SebM Posted:
Hi, I'm having
trouble port
forwarding. I've
entered the
correct ports and
ip
...

In The Forum:
Vonage
Topic:
Port forwarding problem!!
On Nov 22, 2009 at 04:00:05

Steve48 Posted:
Now I'm confused.
It sounds as if
you have the new
Linksys working.
But now you want
...

In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 23:32:59

TonyIn Posted:
First thank you.
Vonage tells me to
call my ISP for
help to set up a
router. My
ISP(AT&T)
...

In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 20:54:01

Taha Posted:
I was able to host
Warcraft 3 games
WITHOUT the vonage
receiver. I port
forwarded
...

In The Forum:
Vonage
Topic:
Warcraft 3 Hosting - Please help
On Nov 21, 2009 at 20:06:18


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

Has Vonage paid your retail rebate on time as offered?
Yes
20%
 20%  [ 9 ]
No
79%
 79%  [ 34 ]
Total Votes : 43

Author Message
johncostanzo
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 21, 2005
Posts: 20
Location: Kent, WA

PostPosted: Thu May 12, 2005 8:49 pm    Post subject: Vonage Rebate Delays Reply with quote Back to top

I activated my vonage service from a retail purchase back in January. The Linksys PAP2 device I purchased offered a $50 mail-in-rebate from Staples. I have been waiting for several months... I have made several calls; yet, the rebate status is sitting in a final holding review.

I feel that Vonage needs to step and start paying their rebates they offer to their customers. I pay my monthly bill on time, I would expect my rebate be paid on time as offered.

Is there anyone on this forum who can help get my rebate paid? I have a complete copy of the rebate scanned into a PDF, and stables has receipt of my mailing. There is nothing in-valid and a call to staples confirms this. I am being told the hold up is with vonage not the rebate center.

The rebate offer states a check will arrive in 5-8 weeks yet it has been several months. What gives?

Rebate Reward: $50.00 Rebate Check
Rebate Information For: XXXXXXXX
Promotion: $50 Rebate on Select Vonage Internet Phone Service Starter Kits (SKUs 577468, 577467 or 585307) at Staples
Submission Type: MAIL-IN
Status Date: 02-25-2005
Status Detail: Your rebate has been entered and is scheduled for final processing.
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jockey
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 26, 2004
Posts: 89
Location: Upstate New York

PostPosted: Fri May 13, 2005 11:08 am    Post subject: Reply with quote Back to top

I belive your rebate will be sent 5-8+ weeks after you have been a Vonage customer for 90 days. I think I would start counting the weeks after your 3 month time frame.

_________________
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webmaster
www.leatherjockey.com
ISP:Time Warner/Roadrunner 5000/384
TA: Linksys RT31P2
Modem: SB5100
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spepi
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 17, 2005
Posts: 112

PostPosted: Fri May 13, 2005 12:03 pm    Post subject: Reply with quote Back to top

I signed up on Jan 22, 2005. To this day, its been 111 days.
I have checked the Vonage rebate status and it stated "Required Service Period"

Well, its been 3 weeks so far, so I guess I have another 2-5 weeks to wait...if the status ever changes.

_________________
Mansfield, MA
Comcast HSI - 384/6000
LinkSys WRT54G
PAP2
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Haj
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 18, 2005
Posts: 25

PostPosted: Fri May 13, 2005 2:45 pm    Post subject: Reply with quote Back to top

I got the PAP2 from CircuitCity with a $10 rebate from CC and a $50 rebate from vonage. The Vonage rebate clearly stated it would be paid 8-12 weeks after completion of 90 days of service.

I got the $10 rebate from CC quickly (it was not contingent on the service period). I got the vonage rebate about 1 month after completion of my 90 service period. No complaints from and I vote yes to the poll.
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johncostanzo
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 21, 2005
Posts: 20
Location: Kent, WA

PostPosted: Sun May 15, 2005 3:29 pm    Post subject: The rebate Reply with quote Back to top

Please allow 4-6 weeks after claim has been received by the fulfilment company to receive your rebate...

This is what the offer was from Staples. I would send a image of it by it won't let me paste it in this forum.


It's printed right on the receipt. Is there away I can post a jpg of the text?

I am ok with waiting... I just hate be lied to. Vonage should pay their rebates.
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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2135
Location: The Beach

PostPosted: Sun May 15, 2005 3:49 pm    Post subject: Re: The rebate Reply with quote Back to top

johncostanzo wrote:
Is there away I can post a jpg of the text?



Use the insert image tags above vonage-forum.com/modules/Forums/bbcode_box/images/img.gif" border="0" />

_________________
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deencore
New Forum Member
New Forum Member


Joined: Jul 20, 2005
Posts: 2

PostPosted: Wed Jul 20, 2005 6:44 pm    Post subject: Re: Vonage Rebate Delays Reply with quote Back to top

I activated service back in January also. Sent 2 emails about the status of my rebate and was obviously misinformed and not advised of any problems. In fact, the last response I got led me to believe that my rebate was progressing, and that the status had not be updated to reflect that. That was on July 5 when Eric on the Advanced Service Team (BestBuy@vonage.com) said, and I quote, "In response to your email, the status on the rebate just has not been updated as of yet."

To date, I have not received the rebate, and called them to find out why my rebate status was show "Required Service Period".The required 90 days of service has gone by, and the 12 week allowance for the rebate to be sent has gone be as well. Does Vonage need to be sued to step up performance of the issuance of rebates? Like John said... I pay them on time, why can't they pay me on time. If I don't get a satisfactory answer, I'll be looking for a good attorney, and filing a complaint with the Better Business Bureau, and filing a complaint with the local District Attorney's Office. I'm not going to forget and I'm not going away. I want my rebate!

johncostanzo wrote:
I activated my vonage service from a retail purchase back in January. The Linksys PAP2 device I purchased offered a $50 mail-in-rebate from Staples. I have been waiting for several months... I have made several calls; yet, the rebate status is sitting in a final holding review.

I feel that Vonage needs to step and start paying their rebates they offer to their customers. I pay my monthly bill on time, I would expect my rebate be paid on time as offered.

Is there anyone on this forum who can help get my rebate paid? I have a complete copy of the rebate scanned into a PDF, and stables has receipt of my mailing. There is nothing in-valid and a call to staples confirms this. I am being told the hold up is with vonage not the rebate center.

The rebate offer states a check will arrive in 5-8 weeks yet it has been several months. What gives?

Rebate Reward: $50.00 Rebate Check
Rebate Information For: XXXXXXXX
Promotion: $50 Rebate on Select Vonage Internet Phone Service Starter Kits (SKUs 577468, 577467 or 585307) at Staples
Submission Type: MAIL-IN
Status Date: 02-25-2005
Status Detail: Your rebate has been entered and is scheduled for final processing.
Evil or Very Mad
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Jul 20, 2005 10:04 pm    Post subject: Reply with quote Back to top

I can guarantee that it will cost more than $50 to hire an attorney..
Be a bit careful on some of these rebates, becuase some ie Bestbuy have had longer dates by a week than what was being offered by Vonage. In that case the rebate would be comming from Bestbuy etc.
Also, Vonage is not the fullfillment company of the rebates. Do a search on the forums and you will see that numerous times.
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someeyeguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 29, 2005
Posts: 20

PostPosted: Thu Jul 21, 2005 6:34 am    Post subject: Reply with quote Back to top

For people interested in joining Vonage, you might want to place a phone call to Vonage to sign up.

Normally, I would have preferred to order online or go to the store since I don't like talking to people for this kind of stuff, I fear they will screw everything up. In this case, They offered the RT31P2 for only $9 or something like that and I didn't have to deal with any rebates.

-Steve
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DWC1
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 14, 2005
Posts: 17

PostPosted: Thu Jul 21, 2005 8:54 am    Post subject: Reply with quote Back to top

I faxed a complaint letter to the Executive Office of Vonage and got my rebate about 2 weeks later. Customer service waas of no help and blaming a fulfillment subcontractor is not acceptable.
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