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alect
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Joined: Dec 16, 2003
Posts: 28

PostPosted: Fri Dec 19, 2003 12:57 pm    Post subject: Weird activity on my account Reply with quote Back to top

I recently signed up with Vonage. Faxed my LOA to them.

Last night received the UPS shipping notification of the MTA.

This morning I log into my account and I see Activity - both incoming and outgoing.

Now true I tried the virtual temp number they assigned - so that explains the incoming on that number.

Doesn't explain the incoming on my current number.

And no way in hell could there be outgoing on either number - I HAVEN'T EVEN RECEIVED MY MTA.

****???

How can they be charging/counting the outgoing minutes when there is no way I could have made an outgoing call on Vonage???

This doesn't bode well for my experience with Vonage......
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Maniac8888
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Joined: Nov 16, 2003
Posts: 83

PostPosted: Fri Dec 19, 2003 2:18 pm    Post subject: Reply with quote Back to top

Do a search for other posts on this subject.
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alect
Vonage Forum Junior
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Joined: Dec 16, 2003
Posts: 28

PostPosted: Fri Dec 19, 2003 2:38 pm    Post subject: and.....? Reply with quote Back to top

Maniac8888 wrote:
Do a search for other posts on this subject.


there are no other posts I could find with the same or similar problems.....the only remotely similar one was from a few months back and apparently caused by an outtage......
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PostPosted: Fri Dec 19, 2003 5:15 pm    Post subject: Reply with quote Back to top

I just signed up for Vonage a couple of days ago and had the exact same type of activity on my account. This only occured for one day and it was just before they shipped my MTA. I just assumed that they were configuring the MTA and testing it out in their system with both the virtual number and the to-be-transferred number.

Anyone else have any ideas?
Maniac8888
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 16, 2003
Posts: 83

PostPosted: Fri Dec 19, 2003 8:44 pm    Post subject: Re: and.....? Reply with quote Back to top

alect wrote:
Maniac8888 wrote:
Do a search for other posts on this subject.


there are no other posts I could find with the same or similar problems.....the only remotely similar one was from a few months back and apparently caused by an outtage......


Maybe you are right and I am thinking of the many pages of complaints posted over at dslreports. At any rate, last month many users had statements that were screwed up. Things ranging from International and 411 calls billed but not made, wrong features billed, etc.
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