Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
PoppaJohn
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 08, 2005
Posts: 91

PostPosted: Mon May 09, 2005 1:01 pm    Post subject: RT31P2 Rant (almost) Reply with quote Back to top

The good news is:
1) The company has done a GREAT job in upgrading and responding to customer service issues. Today I was on hold for only 5 minutes. Prior experiences were 20+ minutes on hold.

2) Tech service guy was actually knowledgeable about the situation, and did not question why I need to have ANOTHER router replaced.

3)TSG agreed with the assessment of the TW TSG, and got a solution working to switch out the old RT.

4) TSG also recognized a long-standing problem with the RT, and offered to overnight it. When I told him about previous promises of overnights being 10 days long, he explained that that was also changed, and overnight now means overnight.

So what's my beef?
1) I just spent the whole morning, and a large part of Sunday talking to the Time Warner techs trying to find out why I could not get on line, but had TV and telephone service. For four days, I could not get on the Internet or get email. I suddenly got a message telling me that the connection was low or not working.

I did all sorts of swap outs of RJ 45 cables including a direct link to my computer and ipconfig/all etc. via command prompt. Still nothing corrected the problem

2) Previous Vonage techies told me that the problem HAD to be with TW because I could talk on the phone.

3) I dropped calls to the other TSG's and that problem was ignored in the initial calls for help

4) TW service had to come and find the problem. Actually solved by changing from hub 1 to hub 2 on the back if the RT. However, that really is not a permanent fix. The

Thus, someone else had to find Vonage's problem, and that is the essence of my rant.

The RT unit has a well-documented history of disconnects, and other spooky behavior. Shouldn't there be an automatic swap out/upgrade for all Vonage customers to a newer, more reliable router?

Thus I rant in a nice way, hoping that other TSGs see this, and help to develop a solution.

_________________
Shalom,
Poppa

Vonage member since Jan03
ISP: Time Warner
Southern Tier NY
Set up: Surfboard SB5100 Cable Modem to Linksys RT31P2 to PC
View user's profile Send private message
robertplattbell
Vonage Forum Senior
Vonage Forum Senior


Joined: May 05, 2005
Posts: 90

PostPosted: Mon May 09, 2005 1:16 pm    Post subject: Same thing happened to me Reply with quote Back to top

The same thing happened to me when I tried to use the Linksys "install" discs. I think it re-did something with my regular router and screwed up everything. No internet.

I called the cable company and the guy said to pwoer down everything. Unplug everything. WAIT AT LEAST 30 SECONDS and then power up the cable modem, then the router(s) and then the computer(s).

Voila, back on-line and the Vonage box is cranking out dial tone.

I felt like an idiot for calling the cable company over this. Turn off the power. Duh.

I think you should avoid using the "install" discs. AFAIK, there is nothing to "configure" or "install" with a linksys router. Just plug and play.

This is what worked for me, anyway. Good luck.
View user's profile Send private message
mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Mon May 09, 2005 1:53 pm    Post subject: Reply with quote Back to top

You haven't said much about how you are setup. That would be a help to those who are trying to help you in your situation. I can, however, give you a little info that may or may not help, but it's all I can do at the moment. Calm down, you're not alone in this, and check this stuff out:
http://www.vonage.com/help_knowledgeBase_article.php?category=45&article=111
http://www.vonage.com/help_knowledgeBase_article.php?article=626&category=47
http://www.vonage.com/help_knowledgeBase_article.php?article=466&category=47
http://www.vonage.com/help_knowledgeBase_article.php?article=626&category=113
http://www.vonage.com/help_knowledgeBase_article.php?article=468&category=113

Something here should be able to point you in the right direction. Now, Just in case you are unable to access to web-based utility, as well. Here is a procedure that will often work. Good luck to you and I'll check in on you later.

Unable to Access Web-based Utility:
1) IE Tools to Internet Options to Connection Tab to LAN Settings to Disable “Automatic Detect Settings”
2) With IE or Netscape
a) Click “File”. Make sure “Work Offline is NOT checked”.
b) Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cashed ones.
C) Click TOOLS. Click INTERNET OPTIONS. Click the SECURITY tab. Click the DEFAULT LEVEL button. Make sure the security level is medium or lower. Then click the OK button.


Mike
Shalom Alaychem

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
View user's profile Send private message Send e-mail
PoppaJohn
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 08, 2005
Posts: 91

PostPosted: Tue May 10, 2005 8:27 am    Post subject: Reply with quote Back to top

mbhn5204 (Alaychem Sahlom) and robertplattbell wrote good ideas, but may have missed my main point: the sudden death of the RT connection.

That prohibited me from going to this forum, or checking the knowledge base.

My "rant" was about the well-known fact that the modem is problem bound; I am the unlucky recipient of three fo them. Soon I will have my fourth RT. (BTW one of them was a recycled one, and was DOA)

Since I do not abuse or use a hammer on the RT, nor is my computer infested with router-destroying demons, the explanation has to be elsewhere. It is this: The early versions of the "improved" routers are simply crap.

Thus, my "rant" was apropos, and calm.

_________________
Shalom,
Poppa

Vonage member since Jan03
ISP: Time Warner
Southern Tier NY
Set up: Surfboard SB5100 Cable Modem to Linksys RT31P2 to PC
View user's profile Send private message
MassD
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 28, 2005
Posts: 18

PostPosted: Tue May 10, 2005 2:19 pm    Post subject: Reply with quote Back to top

He... I haven't had any issues yet with my RT... *knock on wood*

And to think, when it came in the mail, it was in a couple of pieces! I had to put the housing back together. heh...
View user's profile Send private message
PoppaJohn
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 08, 2005
Posts: 91

PostPosted: Wed May 11, 2005 3:51 pm    Post subject: Reply with quote Back to top

NOW FOR THE REAL RANT

As of now, I have been trying to get my new RT set up for over 3 hours.

I have experienced 3 misdirected calls, and two disconnects

The overnight did get here today, oh well, no biggie. It is better than before, so I do not complain

I just got another disconnect, this time on their 700 number I was on hold for 20 minutes

The bottom line is that the new router seems to be DOA.

The reason for the swap out is that one port on the old RT suddenly died, and I was unable to get on line for several days. I was able to phone, and we did a work around by switching to a new ethernet port. Tech Service told me to get a new router to avoid future problems

I spent time with the TS people swapping out cables from my old RT router, to the new , finally we got the new one working...

I rebooted the computer, and was not able to get either phone, or internet. Guess what, the OLD one worked when I swapped out the cables, again.

If I were differently made, there would be more fire in this,and perhaps bleeped words, I am tired of hassles.

Why can't I get decent service?

BTW on hold now for another 20 minutes... sigh

_________________
Shalom,
Poppa

Vonage member since Jan03
ISP: Time Warner
Southern Tier NY
Set up: Surfboard SB5100 Cable Modem to Linksys RT31P2 to PC
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New waltertg4
New Today 0
Yesterday 6
Total 99001

Who Is On Site
Visitors 101
Members 0
Total 101


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.43 Seconds and 490 Pages In The Last 60 Seconds
The Vonage VoIP Forum