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matth
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PostPosted: Wed Dec 17, 2003 10:53 pm    Post subject: Bad Incoming Sound Reply with quote Back to top

Ok,
Just got Vonage tonight so of course I had to try it out.. it worked ok the first few calls.... but now it's aweful.
I have a DSL modem that does 1.2mb/s down to me and around 600kb/s up.
I've tried sound quality at all 3 levels... yet my incoming (to me) sound quality is still aweful... while the sound quality going to the other person I'm talking ot is fine.

I don't lose any sound.. it just lags... what can I do to fix this?
big_bob
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PostPosted: Thu Dec 18, 2003 8:12 am    Post subject: Reply with quote Back to top

I don't have any great ideas, but here's a couple of things I'd try because they're easy:
- Try plugging a different telephone into your equipment.
- If you are using a cordless phone, make sure the base is not too close to the ATA device (I've read that cordless phone units can cause intereference with the ATA).
- You didn't mention anything about plugging the ATA into your houses' telephone wiring (you probably didn't because you're using DSL...), but if you have done this, make sure your phone company doesn't have power being fed into the circuit you're using.

It may help to post exactly what equipment you are using (modem model, ATA model, router, etc.). There are some known hardware incompatability issues that may be affecting you.

_________________
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matth
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PostPosted: Thu Dec 18, 2003 9:53 am    Post subject: Reply with quote Back to top

Seems my ISPs upstream provider (sprint) is having some major issues dropping packets (up to 9%)... fortunately I also work for the ISP =) heheh.. so I'm not talking to Sprint to get this issue fixed.
matth
Guest





PostPosted: Thu Dec 18, 2003 2:46 pm    Post subject: Reply with quote Back to top

Ok,
I've narrowed it down...

If I take the Voip device to my ISP and plug into a switch in the NOC it works fine.... I tested 2 DSL modems that we use and had slight glitches in the sound quality... so at this point I'm concluding it's the DSL modems... I can get around 1.2mb/sec down and 500-700mb/sec up... so why would they be dropping packets?? Could it be a frame issue?
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