Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
robertplattbell
Vonage Forum Senior
Vonage Forum Senior


Joined: May 05, 2005
Posts: 90

PostPosted: Thu May 05, 2005 12:39 pm    Post subject: My Vonage Experience - Good so far, for the most part. Reply with quote Back to top

I recently ordered Vonage service and it is working pretty well so far, for the most part. There are a few areas that could use some improvement, such as the clarity of instructions and the customer service.

I have a small network of three computers (plus one laptop) connected via cat-5 cables (and/or 802.11b) to a Linksys 2.4 GHZ router box that is then tied into a cable modem.

I orded the Vonage service on-line, which was pretty painless. A new linksys phone router was sent a few days later by DHL. I was on vacation at the time, and the box sat here for a few days.

I was a little apprehensive about setting it up, as in my experience, every piece of new technology involves at least several hours of pain, confusion, and talking to Sanjay on the 1-800 help line. And I say this as an old-time (pre-internet) computer guy, EE, and all around nerd.

The only problem I had was that the process was TOO SIMPLE and that Vonage makes it seem hard! The instruction sheets on the Vonage website are quite explicit and detailed, perhaps too much so.

Here is the reader's digest version:

1. Turn everything off.

2. Plug the Vonage box into your cable modem. DISCARD THE INSTALL DISK PROVIDED BY LINKSYS!

3. Plug your network box into the Vonage box. Plug a phone into "line 1" of the Vonage box as well.

4. Turn everything on. You should get dialtone.

It really was that simple. I was distracted for a half-hour with this silly install CD-ROM provided by LINKSYS. It is provided by the manufacturer, but you don't need (or want) to use it. Toss it!

The Linksys routers stack on top of each other (the legs lock together), so I have my network router right on top of the Vonage box. Lots of happy green lights blinking.

I also connected the phone line to my primitive home phone system (an ancient BBS Telcom private PBX) and it works well with that. The sound quality so far is excellent (better than Verizon copper), and it does not appear to affect the bandwidth of the internet connection when I am using the phone (which were two of the Vonage horror stories related to me by others, obviously untrue!).

The bad news? Customer service. I tried to call to find out (a) do I need to run this silly Linksys install CD, and (b) the status of my line number change. A call to the # on the website goes only to sales. If you press "2" for technical assistance, it says in so many words, "buzz off! go to the website!". Unfortunately, the website does not answer these questions in a direct manner, if at all.

The Vonage website suffers from information overload, frankly. Needs filtering. Too much information is worse than none at all.

I finally called the sales department and they gave me a toll number for customer service, which I called. Sanjay answered and it sounded like he was hollering down a well. I could not make myself understood. I asked to speak to someone 'merican and he transfered me to a bored operator who sounded like she was hollering down a well with a pillow over her face. Apparently Sanjay was trying to smother her.

After much hollering into the phone, I could not make myself understood, so I just hooked things up intuitively and tried it, and well, voila, it worked. So the customer service ****, but the phone service itself is great. Once I navigated the website, I became more comfortable with the service and how to access data on the site.

I signed up for the 911 service which is now FREE apparently (I am sure there are lawsuits galore over this). But this is another exampe of how hard it is to find data BURIED in the Vonage site.

When I signed up a few weeks back, 911 service was an extra cost "add on" item. The site now encourages you to sign up for 911 service. Well, I figured they would, right? Get another $9.99 a month. After searching several screens, I found only one reference, a bullet point that read "911 service is free". No big hoopla over this change. It should be on the basic signup info, or at least on the TOS (yes, I am a lawyer and read the whole damn TOS, no mention that 911 is free).

But these are some minor teething pains, I guess.

The upshot? For $25 a month, I get rid of two phone lines here in Virginia ($124 a month with Verizon, the fax line I converted to an internet fax using MAXEMAIL for $14.99 a year), a phone line in Florida (a staggering $59 a month with BellSouth) as well as a phone line in NY.

I can travel now and plug in the Vonage box into my cable modem at any home, and have the same phone number wherever I go, for less than 1/5th the cost of traditional POTS via the Telcos. No call forwarding, no multiple voicemails to check, no hassle. While travelling, I can call-forward my calls to my cell phone. It really is a great concept.

To date, the changeover of my phone line to Vonage has not taken place, so I can dial out, but callers dialing in still come over my old POTS line from Verizon. I can't pull the plug on that until the changer occurs. So far, it has taken a couple of weeks, and no transfer (I am sure Verizon is in no hurry to do this!).

The sweetest part was telling Ma Bell to go get stuffed with her copper twisted pair, indifferent service, and horrible contract installers (and worse union techs). Verizon has this new "voice activated" customer service line. Have you tried it? Yuck! It made me long for Sanjay and his megaphone.

So the customer service phone ****, yes, but then again so does Verizon, Cox communications, Bell South, Comcast, and all the other telcos and cable providers. If you call anyone these days, expect a 15 level DTMF telephone tree and a whole lot of useless information.

And if you do get a real live person, chances are, they are reading from a script, anyway, with ESL. So on that score, Vonage has what it takes to compete with the telcos.... Wink

But the technical side works well, and if you just ignore all the "helpful" instructions and just plug the damn thing in, it works right out of the box.

Regards,

--Bob.
View user's profile Send private message
robertplattbell
Vonage Forum Senior
Vonage Forum Senior


Joined: May 05, 2005
Posts: 90

PostPosted: Mon May 09, 2005 1:01 pm    Post subject: Followup Reply with quote Back to top

The service is still running strong, but it can be inconsistent.

So can Ma Bell. In the last few months alone, I have dialed numbers on the telco lines and gotten different numbers, or disconnect recordings, or "all circuits are busy" or just a hang-up or no ring.

SO, is Vonage better or worse than that? I'd say, about the same.

On a few occasions, it does seem to work like a speakerphone, where if two people talk at the same time, it cuts out both of them. But that has been only a couple of times, and I just hung up and redialed and everything was OK.

The audio quality for the most part seems to be better than Bell Atlantic (verizon).

I called Verizon to ask about the status of the number changeover. As soon as I mentioned Vonage, the hostility became palpable.

If they do not switch over the number by the end of June, I'll just go with a new number and say to heck with it.

I still believe in the product. Given the limited value of landlanes anyway (does anyone in the USA NOT have a Cellular phone?), why should we be paying MORE for landline service than for, say, cell service.

Oh, right. There's fierce competition in the wireless market!
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Mon May 09, 2005 1:09 pm    Post subject: Reply with quote Back to top

Hey Robert:

Excellent review.

Please correct me if I am wrong - it is a moot point anyhow - but I do not recall Vonage ever charging a fee for 911 activation.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
robertplattbell
Vonage Forum Senior
Vonage Forum Senior


Joined: May 05, 2005
Posts: 90

PostPosted: Mon May 09, 2005 1:36 pm    Post subject: Reply with quote Back to top

My recollection is that when I last checked into Vonage about 3-6 months ago, they had a 911 fee that you had to sign up for, at extra cost, like $9.99 a month or something.

I said "to heck with that" and did not sign up at that time.

That was my recollection, anyway. I recall there was a big RED BOX on the website that mentioned this.

My memory could be faulty, though. Or I mis-read it.

But apparently, a few articles out there read the same thing I did. See: http://www.networkworld.com/columnists/2005/041805eyejohnson.html

"Vonage disagrees, arguing essentially that 911 is an option, not a requirement. Vonage customers don't receive built-in 911 service - they have to pay extra. Even when they do, Vonage's 911 service lacks critical emergency features such as location detection. Finally, Vonage says that while it would like to add comprehensive 911 features to its Voip service, the incumbent local exchange carriers (ILEC) won't offer the necessary network access. "

And apparently, the bottleneck was not entirely Vonages. The Telcos were not allowing Vonage access to the E911 service. So who is really at fault? (the telcos, IMHO).

I feel bad for Vonage, because they are going to be sued over this and probably lose. Once the sharks smell the blood in the water, it will be a feeding frenzy.

This is America, after all, the land where a hot cup of coffee is worth a $5 Million settlement. And you know, I do get a lot of my fellow Attorneys saying "But it really WAS hot coffee!" Like hot coffee is now an "unreasonably hazardous instrumentality".

(A hint to those who are clueless: Making GOOD coffee involves heating up water to just below the boiling point of 100 DEGC or 212 DEGF at sea level. By its very nature, Coffee burns. Putting a coffee cup in your crotch is thus a very, very bad idea, unless you are into S&M - and even then, you'd be better to stick with hot wax.).

By the way, check out www.babyscoffee.com if you really want some good coffee and not that burnt-roasted starbucks crap. I have 4 lbs delivered every month. Good Stuff!

So, Vonage will take it up the chute from the Trial Lawyers of America and we'll all have to pay an extra $5-$10 a month for these lawsuits, that will serve only to enrich a small class of Attorneys and pay a pittance to the persons actually "injured".
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.03
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.30 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum