So since I haven't heard from any of the 'helpful' reps since this happened, I guess it's basically "your scr***d, thanks for playing..Now go away" I guess...!!??!!
So much for the "kid gloves"! (Or maybe that was for a prostate exam ) To me, Vonage has two major problems. The phone number transfers and customer "service" Maybe the new process will help the transfers and Vonage seems to be hiring a ton of people, but I think they still need to work on their communication to all of their customers. That outage in March was a great example of no communication. Just tell us what's going on. Sometimes, more is needed than two sentences on the dashboard
Luckily, I've had no major problems other than a 70 day number transfer. And I was only on hold for about 10 minutes in total between the two calls to CS! And I got a month's credit PLUS an extra TWO CENTS. Like this board, I think they're good with technology, but dealing with people - well, hang on for a wild ride! It's not going to be warm and fuzzy!
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