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Robertsax Posted:
Naturally, the
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mikebrown Posted:
Hello, I think
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Haniltery Posted:
For wipe call
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of the offline, in
gengral , it
usually apply to
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dconnor Posted:
What is the main
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virtual number?
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
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software
? Thanks!
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Hi all We have
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
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colaco1
New Forum Member
New Forum Member


Joined: Mar 25, 2004
Posts: 6

PostPosted: Wed May 04, 2005 7:53 am    Post subject: how does one get customer service to respond? Reply with quote Back to top

Dear Vonage,

I don't know how else to get your attention.

Since April 28, my MTA adapter has been blinking. I tried disconnecting, reconnecting etc but to no avail.

I checked with my ISP to check if there was any block. They assured me there wasn't.

While waiting for Vonage Customer service to respond to my two e-messages for assistance, I subscribed to the Vonage SoftPhone.

That service is iffy at best.

Now here is my experience with trying to get to Vonage customer service person:

I had tried calling in to Vonage to report the problem.. After 75 minutes of waiting and then bouncing between 3 indian call center reps, I eventually got hung up on -the last person couldn't hear me.

Honestly, there must be a better way to provide service esp as Vonage is suggesting that we switch from our regular phone service provider to Vonage.

grateful for a response
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Wed May 04, 2005 9:36 am    Post subject: Reply with quote Back to top

What, the Indian support couldnt fix your problem? What a suprise.

Hook your computer directly up to the MTA and go to.

Http://192.168.102.1/admin.html

Click RESTORE FACTORY DEFAULTS

Let me know.

(It may be admin.htm or .html) i forget.
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colaco1
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Joined: Mar 25, 2004
Posts: 6

PostPosted: Wed May 04, 2005 1:50 pm    Post subject: how does customer support to respond Reply with quote Back to top

jdr30 wrote:

Hook your computer directly up to the MTA and go to.

Http://192.168.102.1/admin.html

Click RESTORE FACTORY DEFAULTS

Let me know.

(It may be admin.htm or .html) i forget.




Thank you very much for your response.

Am I being asked to connect MODEM -> MTA -> Computer?

And am I to expect the Computer to be On-Line if the MTA continues to blink?

I am a little lost

What I intend to do tomorrow is to take this modem to my ISP and let them try check it out

must say that I was very disappointed by the CallCenter experience
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jfeni
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Joined: Aug 20, 2005
Posts: 2

PostPosted: Sat Aug 20, 2005 5:22 pm    Post subject: 192.168.102.1/admin.html Reply with quote Back to top

Exactly my problem! If I plug it in THEIR way, I'm offline... If I plug in MY way, 192.168.102.1/admin.html doesn't load at ALL (though MY way worked just great 'til THEIR modem went freaky).

If you found a solution, please tell me? This is my work line and it's a PAIN when I can't call them and the only "solutions" they offer are actually just further frustrations.
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BubbaBob
Full Forum Member
Full Forum Member


Joined: Feb 09, 2005
Posts: 59

PostPosted: Sun Aug 21, 2005 9:48 am    Post subject: Reply with quote Back to top

E-mail them with this subject:

Problem With Router! AM Reporting to FCC & BBB & Switching VOIPs.


I used that subject and was e-mailed back the next day... HMmmm.
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jfeni
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New Forum Member


Joined: Aug 20, 2005
Posts: 2

PostPosted: Sun Aug 21, 2005 12:42 pm    Post subject: Aha! Reply with quote Back to top

Actually, I just got it to work Smile What confused me is that when you hook up their way and disable your internet, you can still see THAT page--it just doesn't LOOK like anything changes... The numbers all say 0 before you click reset and they say 0 afterward so it didn't SEEM to be doing anything at all...

It stinks that we can't call them when we have a problem, though. They need some form of messaging for tech support, I think.

Thanks for your help.
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BubbaBob
Full Forum Member
Full Forum Member


Joined: Feb 09, 2005
Posts: 59

PostPosted: Sun Aug 21, 2005 1:57 pm    Post subject: Reply with quote Back to top

Heh, yeah, I love how a phone company has 24/7 phone tech support. Eek Very Happy
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Aug 21, 2005 2:47 pm    Post subject: Reply with quote Back to top

Don't be so harsh on Vonage, at least they answer the phone at night. My cell provider's tech support goes to sleep after 10pm most nights and there's only a handful of inexperienced techs. The same is true on the weekend, but they work even fewer hours during the weekends. With my Verizon line, my account rep is only available from 9am-5pm M-F.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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TelcoTim
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New Forum Member


Joined: Aug 21, 2005
Posts: 2

PostPosted: Sun Aug 21, 2005 9:59 pm    Post subject: Customer Service No Help Reply with quote Back to top

Well at least you all seem to be connected. I called about two weeks ago and was told that my number could be ported. I determined that the cost using DSL, which is what I had would be cost prohibitive and informed them I would call back in about a week once I switched to a cable modem.

After one and a half very painful and expensive weeks my cable modem is working most of the time. Embarassed

I called back ready to have my number ported over and was told that it was no longer possible to do so. They didn't inform me on my initial call that this may be a possibility if I waited to place my order. After explaining to them the amount of time and cost I incurred their response was that I should try calling back in a couple of weeks and see if they could do it then or they could give me a number from a town 50 miles away. I also went on line and sent a message to their customer service group but have yet to get a response and don't really expect to. Darn shame as I was really looking forward to using the service and saving all that money. Now I guess I just get to pay Ma Bell more money for my local service and enjoy my less than reliable cable broadband service.

Frustrated in Ga.
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Mon Aug 22, 2005 6:05 am    Post subject: Reply with quote Back to top

Well it sounds like you may have dodged a bullet with the lass than reliable cable service. If that is the case then you would have less than reliable cable service AND less than reliable Voip service. Very Happy
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