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GusMan
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PostPosted: Tue May 10, 2005 4:37 pm    Post subject: Reply with quote Back to top

I do wear a headset. - Sometimes 90% of my day.
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dconnor
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PostPosted: Tue May 10, 2005 4:44 pm    Post subject: Reply with quote Back to top

GusMan wrote:
I do wear a headset. - Sometimes 90% of my day.


The issue that is being discussed here makes one mute the headset on the first ring - or take the pain. Much like static electricity but in your ear.

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Phoenix
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PostPosted: Tue May 10, 2005 8:28 pm    Post subject: Reply with quote Back to top

I've had this issue as well, but the most logical answer would be a short speed burst at the modem which is then reduced when a call is initiated.
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ldavisfl
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PostPosted: Thu Jun 02, 2005 8:48 pm    Post subject: Crackling Reply with quote Back to top

I also get this. The crackling started recently, along with 2 other problems... (1) intermittent stuttering audio during voice conversations, and (2) calling party can hear me say hello, but I cannot hear them at all, so I have to call them back (using CallerID).

As an experiment I took my Netgear router out of the loop (i.e. disconnected my internal house network and all of my PCs) and then plugged the ATA into the modem. Basically I was only using the phone. Under these conditions, the ringing sound (when making calls) was suddenly crystal clear... clearer than ever... with no crackling.

The ATA "wants" to be in front of your router so it has complete access to the available upstream bandwidth. It will permit whatever upstream capacity it doesn't need to your router. This shouldn't cause any noticeable effects on the PCs, and if you aren't on the phone, there should be no PC slowdown (of course).

The ATA doesn't manage/control downstream bandwidth. Perhaps Motorola assumed this wasn't needed, since downstream bandwidth is typically plentiful if you have broadband service.

One problem is that the router functionality within the Motorola VT1000V is quite primitive, so it's easy have situations where you can't set up your network like you want.
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bob5
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PostPosted: Thu Jun 02, 2005 9:31 pm    Post subject: Re: Crackling Reply with quote Back to top

ldavisfl wrote:
I also get this. The crackling started recently, along with 2 other problems... (1) intermittent stuttering audio during voice conversations, and (2) calling party can hear me say hello, but I cannot hear them at all, so I have to call them back (using CallerID).

As an experiment I took my Netgear router out of the loop (i.e. disconnected my internal house network and all of my PCs) and then plugged the ATA into the modem. Basically I was only using the phone. Under these conditions, the ringing sound (when making calls) was suddenly crystal clear... clearer than ever... with no crackling.

The ATA "wants" to be in front of your router so it has complete access to the available upstream bandwidth. It will permit whatever upstream capacity it doesn't need to your router. This shouldn't cause any noticeable effects on the PCs, and if you aren't on the phone, there should be no PC slowdown (of course).

The ATA doesn't manage/control downstream bandwidth. Perhaps Motorola assumed this wasn't needed, since downstream bandwidth is typically plentiful if you have broadband service.

One problem is that the router functionality within the Motorola VT1000V is quite primitive, so it's easy have situations where you can't set up your network like you want.


hi how would one put a wrt54g behind the rt ?
how to configure it and still get wireless out to then net !
bob
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rosy621
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PostPosted: Thu Jun 02, 2005 9:47 pm    Post subject: Reply with quote Back to top

I'm having a similar problem to ldavisfl. It started about a week or two ago. When I place an outbound phone call, the rings crackle (cut in and out). When the person answers, I hear them cutting in and out. Sometimes the person I'm speaking to says I'm cutting in and out. My setup is Motorola SB5120 cable modem ---> Motorola ATA ----> Airport Express. I tried hooking my laptop directly up to the Motorola ATA, without the Airport Express, and the same thing would happen. Not on all calls, though. And so far, I've only noticed it a night, but I'm rarely home during the day, so it really doesn't mean much. I've run ping tests and my latency is fine. No packet loss. My speed is close to 6000 kbits per second, so bandwidth isn't a problem. I'm on Comcast HSI in the Ft. Myers, FL area.


Last edited by rosy621 on Thu Jun 02, 2005 10:18 pm; edited 1 time in total
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paul248
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PostPosted: Thu Jun 02, 2005 10:11 pm    Post subject: Re: Crackling Reply with quote Back to top

ldavisfl wrote:
The ATA doesn't manage/control downstream bandwidth. Perhaps Motorola assumed this wasn't needed, since downstream bandwidth is typically plentiful if you have broadband service.


The main reason for that is, a router CAN'T manage downstream bandwidth. The packets are going to arrive whether it wants them or not-- its only option is whether or not to ignore them.

Upstream can be managed easily because the packets are waiting in the router, and they only get sent when the router feels like sending them.
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ldavisfl
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PostPosted: Fri Jun 03, 2005 8:20 am    Post subject: Reply to previous re:Upstream bandwidth, stuttering audio Reply with quote Back to top

Ah, that makes perfect sense about the upstream bandwidth.

According to rosy621 above, his ATA is "right up front," plugged into his modem, and he/she still has problems with "crackling." (I refer to this as stuttering audio, often very noticeable when outbound calls are ringing.)

With so many people posting about the same problem, there must be some underlying cause. It's not user-error... it's a real problem! It's especially odd that so many users with this problem (including me) describe it as starting recently after months of fine service.

I usually give Vonage the benefit of the doubt. Assuming it was Comcast not giving me the bandwidth I need, I've run various speed tests. Time and time again my connection rates beyond the stated minimum speed 1.5/384.

Vonage MUST have experts in this area. Where is the drop out most-likely happening? Is it just packet loss across the web that Vonage can do nothing about? If so, I can see why Vonage wouldn't want to publicize this because it would seem to be a huge shortcoming to their product.

As a Vonage fan I am willing to tolerate a little imperfection. Still, Vonage would do itself a great service by being very forthcoming and helpful. Many of its clients are early-adopters of technology and are willing to put up with some shortcomings provided their causes are understood.

I'd like to see a post from a Vonage tecnician stating "Crackling/stuttering is a real problem. The most likely causes of crackling are the following: ...etc"
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matth
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PostPosted: Fri Jun 03, 2005 12:45 pm    Post subject: Reply with quote Back to top

I've heard it.... the dial tone is generated by the ATA as far as I know.. as is the ring tone. I've heard it on my ATA since day one.. never considered it an issue, however. I've heard it where the ring tone breaks up.. like "zzzzz[blip]zz[blip]zzzzzzz[pause].....zzzzzzzzzzzzz[pause]..zzzzzzzzzzz
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fwdlink
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PostPosted: Sat Jun 04, 2005 7:24 pm    Post subject: Reply with quote Back to top

My unit was just replaced for another problem, but I can confirm it was on my old unit and it's also on my new unit as well. It started for me just shy of a month ago and it's super annoying on the headset as everyone states.
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