Crackling noise on first ring outbound.

Posts: 1424 · Posted: Wed May 04, 2005 2:25 pm Post subject:

Scratchy broken up ring, some static. Goes away after first ring.

I tried to record it, but as I said it is intermittent.

Posts: 22 · Vonage Forum Associate Joined: Apr 26, 2005 Posts: 22

See my original post:

Quote:

the first ring you hear sounds crackled like you were calling a phone in Europe? Then the 2nd and subsequent rings sound normal (by U.S. standards).

[/quote]

Posts: 55 · Posted: Sat May 07, 2005 11:17 am Post subject:

I used to get a scratchy broken up crackle when dialling out through my POST (Verizon or SBC).

Is anybody calling Vonage-Vonage & getting these symptoms or are they all Vonage to POST calls?

Because if it is the POST line that is the problem then it is out of Vonage's hands.

Posts: 62 · Posted: Sat May 07, 2005 11:25 pm Post subject:

I get it on Vonage to Vonage calls. At times prior to dialing and at times when picking up to answer a call.

Posts: 7 · New Forum Member Joined: Mar 06, 2005 Posts: 7

It probably is something else, but I would make sure that the ethernet cable between the modem and the first router is shielded.

Posts: 2251 · Posted: Sun May 08, 2005 12:41 am Post subject: Re: Crackling

booter2 wrote:

It probably is something else, but I would make sure that the ethernet cable between the modem and the first router is shielded.

I have a feeling that this is a valid service issue.

Posts: 492 · Posted: Sun May 08, 2005 1:08 am Post subject:

Now that you mention it I get the same thing. I wouldn't call it a crackling sound, but more like a distortion in the ringing sound. For that matter, my cellphone does the same thing. I haven't paid that much attention to it. Never considered that it might be a Vonage thing.

I'll do some testing in the morning. I'm not going to worry about it, after all, the call still goes through.

Posts: 1 · New Forum Member Joined: May 09, 2005 Posts: 1

I noticed this issue starting on Saturday 5/7. The first ring on outbound calls is horribly distorted, then the second (and subsequent) ring is normal. I happen to have two ISPs in the house (SBC DSL and Cox Cable internet), and the funky first ring follows the ATA (Linksys PAP2 through a WRT54G WiFi router; DSL Modem is an Efficient Networks unit; Cable modem is a Toshiba PCX-1100). Audio quality once the cal is connected is OK...

DSL circuit is 1.5 down/256 up
Cable circuit is 3 down/512 up

Posts: 23 · Vonage Forum Associate Joined: Apr 22, 2005 Posts: 23

While I have heard this same "crackle" can someone explain to me why this is a problem? (Sincere question - no sarcasm.) To me, I dont care what the ring sounds like as long as when the other side picks up the sound is clear.

Posts: 2251 · Posted: Tue May 10, 2005 4:07 pm Post subject:

GusMan wrote:

While I have heard this same "crackle" can someone explain to me why this is a problem? (Sincere question - no sarcasm.) To me, I dont care what the ring sounds like as long as when the other side picks up the sound is clear.

You must not wear a headset.