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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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mingthemerciful
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Joined: Mar 13, 2005
Posts: 41

PostPosted: Thu Apr 28, 2005 4:55 pm    Post subject: Has Vonage solved its International Calling problems? Reply with quote Back to top

I've been trying to call numbers in Sweden, Germany, Denmark and for about 50% of the numbers, I just get a continuous US ring tone.

I've seen about 2 dozen threads related to problems people have calling internationally with Vonage.

Is this a systemic problem, and I was curious if the insiders know if it's a priority issue being worked on?

Thanks.
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mingthemerciful
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Joined: Mar 13, 2005
Posts: 41

PostPosted: Thu Apr 28, 2005 5:52 pm    Post subject: Reply with quote Back to top

I'm on the phone with level 2 support right now.

The weary-voiced rep claims that this is a VERY common problem, and that it's a result of Vonage trying to keep calls "cheap" and using "inferior routing."

He asked for the number and said he'll try to call it 10 times to check on it.

First-level support for Vonage was really bad. She was chewing gum the whole time, so I could barely understand her. Then she tried to get me to DISABLE international calling via the web panel. When I informed her that my international calling setting was ENABLED and DISABLING would naturally DISABLE what I was trying to accomplish, she seemed stunned, confused and put me on hold.

Then she came back, said "wait," thumbed through a book (I heard the book being flipped), then sent me over to level 2 support.

Man, my confidence in this service for business use is badly shaken.
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mingthemerciful
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Full Forum Member


Joined: Mar 13, 2005
Posts: 41

PostPosted: Thu Apr 28, 2005 6:08 pm    Post subject: Reply with quote Back to top

Talked to the Level 2 support guy again.

He tried a number in Germany (which works fine on a regular phone) 10 times himself, and failed to connect all 10 times.

He again stated that this problem was caused "cheap and inferior routing" used by Vonage. He also stated that he has gotten many many other people calling with the same problem.

To conclude, he said "there's nothing I else I can do; it's just not working" and said Vonage just cannot call certain countries with very good reliability at this time.

Shouldn't they put this down as a disclaimer when they advertise those international rates? Sounds like borderline false advertising to me.

I'm not terribly upset, since I liked the service more or less. But if I had to make a lot of international calls, then this would be unusable.
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otaku
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Fri Apr 29, 2005 4:50 pm    Post subject: Reply with quote Back to top

I made 2 phone calls to Poland the other day. Though I don't often need to call overseas, both calls went through quickly, perfectly, and the sound quality was almost as good as calling within the US.

I was so extremely impressed. And the rate (6 cents) was awesome!

I called between 11am-1pm eastern time (about 5-7pm in Poland).

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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Apr 29, 2005 5:45 pm    Post subject: Reply with quote Back to top

mingthemerciful,

it appears to be sporadic/country specific failure. I have only tried calling Thailand and everytime the call went through on the first time and the quality was excellent.

_________________
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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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mingthemerciful
Full Forum Member
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Joined: Mar 13, 2005
Posts: 41

PostPosted: Sun May 01, 2005 10:57 am    Post subject: Reply with quote Back to top

I think you guys are right. It just seems to be CERTAIN number within countries (e.g. Germany) that just simply don't work whatsoever with Vonage. It's 100% failure with these numbers.

But I've also had numbers that did work for me consistently.

Seems odd, and something you would think management would care about.
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Eddy
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 05, 2005
Posts: 30
Location: Montreal, QC

PostPosted: Sun May 01, 2005 1:11 pm    Post subject: Reply with quote Back to top

mingthemerciful wrote:
and that it's a result of Vonage trying to keep calls "cheap" and using "inferior routing."


That is more likely to be the real answer. I use international calling to the Europe and the mid-east quite frequently and I sometimes have problems calling a Syrian landline. If it connects the quality is often poor.
Calls to Lebanon (the country) landline is great, mobile is often too compressed.
Calling to France is not bad, connects from the first time but the quality is so so.
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preston
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New Forum Member


Joined: Jul 23, 2005
Posts: 8

PostPosted: Sat Jul 23, 2005 5:10 pm    Post subject: Internation Caling Problems too Reply with quote Back to top

I've been with Vonage for one day now. I was raving about the service, because I plugged it in, and started calling. That easy.

But then my wife tried calling her mom in Ukraine, about 20 times, and thats where the problems began. 5 calls to Vonage tech support, I was disconnected twice, and routed to a middle eastern speaking person once who couldnt hear me, and then had the call escalated twice, and still no resolution.

When we call Ukraine, it just rings indefinately. It sounds like an american ring though, not the usual "beeeep" style ring we usually hear when calling Ukraine. I will cancel my account with Vonage if they don't fix this issue very quickly.
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