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jaclynqx69 Posted:
Started unusual
web throw
http://teacherse
x.purplesphere.in/
?gain.essence
...

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On Jun 25, 2016 at 21:30:58

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

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On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

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Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

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Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

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Topic:
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On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

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Topic:
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On Jan 29, 2016 at 01:49:14

ab11cd Posted:
Do you have a
confusion about
setting up or
turning off the
notification with
iPhone
...

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On Jan 06, 2016 at 02:03:55

gb129 Posted:
For the past ten
years I have used
the Vtech IP8100-2
Adapter and 4
wireless 5.8
...

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On Dec 07, 2015 at 06:59:44

allommaCem Posted:
thank a lot for
your internet site
it helps a whole
lot.
...

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On Nov 10, 2015 at 12:33:23

sv777 Posted:
I have VDV21-VD
and I have a
question regarding
the green ethernet
light on the
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In The Forum:
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On Oct 31, 2015 at 11:44:24


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mingthemerciful
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Joined: Mar 13, 2005
Posts: 41

PostPosted: Thu Apr 28, 2005 4:55 pm    Post subject: Has Vonage solved its International Calling problems? Reply with quote Back to top

I've been trying to call numbers in Sweden, Germany, Denmark and for about 50% of the numbers, I just get a continuous US ring tone.

I've seen about 2 dozen threads related to problems people have calling internationally with Vonage.

Is this a systemic problem, and I was curious if the insiders know if it's a priority issue being worked on?

Thanks.
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mingthemerciful
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PostPosted: Thu Apr 28, 2005 5:52 pm    Post subject: Reply with quote Back to top

I'm on the phone with level 2 support right now.

The weary-voiced rep claims that this is a VERY common problem, and that it's a result of Vonage trying to keep calls "cheap" and using "inferior routing."

He asked for the number and said he'll try to call it 10 times to check on it.

First-level support for Vonage was really bad. She was chewing gum the whole time, so I could barely understand her. Then she tried to get me to DISABLE international calling via the web panel. When I informed her that my international calling setting was ENABLED and DISABLING would naturally DISABLE what I was trying to accomplish, she seemed stunned, confused and put me on hold.

Then she came back, said "wait," thumbed through a book (I heard the book being flipped), then sent me over to level 2 support.

Man, my confidence in this service for business use is badly shaken.
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mingthemerciful
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PostPosted: Thu Apr 28, 2005 6:08 pm    Post subject: Reply with quote Back to top

Talked to the Level 2 support guy again.

He tried a number in Germany (which works fine on a regular phone) 10 times himself, and failed to connect all 10 times.

He again stated that this problem was caused "cheap and inferior routing" used by Vonage. He also stated that he has gotten many many other people calling with the same problem.

To conclude, he said "there's nothing I else I can do; it's just not working" and said Vonage just cannot call certain countries with very good reliability at this time.

Shouldn't they put this down as a disclaimer when they advertise those international rates? Sounds like borderline false advertising to me.

I'm not terribly upset, since I liked the service more or less. But if I had to make a lot of international calls, then this would be unusable.
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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Fri Apr 29, 2005 4:50 pm    Post subject: Reply with quote Back to top

I made 2 phone calls to Poland the other day. Though I don't often need to call overseas, both calls went through quickly, perfectly, and the sound quality was almost as good as calling within the US.

I was so extremely impressed. And the rate (6 cents) was awesome!

I called between 11am-1pm eastern time (about 5-7pm in Poland).

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mundy5
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Joined: Feb 28, 2005
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PostPosted: Fri Apr 29, 2005 5:45 pm    Post subject: Reply with quote Back to top

mingthemerciful,

it appears to be sporadic/country specific failure. I have only tried calling Thailand and everytime the call went through on the first time and the quality was excellent.

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mingthemerciful
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PostPosted: Sun May 01, 2005 10:57 am    Post subject: Reply with quote Back to top

I think you guys are right. It just seems to be CERTAIN number within countries (e.g. Germany) that just simply don't work whatsoever with Vonage. It's 100% failure with these numbers.

But I've also had numbers that did work for me consistently.

Seems odd, and something you would think management would care about.
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Eddy
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Joined: Apr 05, 2005
Posts: 30
Location: Montreal, QC

PostPosted: Sun May 01, 2005 1:11 pm    Post subject: Reply with quote Back to top

mingthemerciful wrote:
and that it's a result of Vonage trying to keep calls "cheap" and using "inferior routing."


That is more likely to be the real answer. I use international calling to the Europe and the mid-east quite frequently and I sometimes have problems calling a Syrian landline. If it connects the quality is often poor.
Calls to Lebanon (the country) landline is great, mobile is often too compressed.
Calling to France is not bad, connects from the first time but the quality is so so.
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preston
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Joined: Jul 23, 2005
Posts: 8

PostPosted: Sat Jul 23, 2005 5:10 pm    Post subject: Internation Caling Problems too Reply with quote Back to top

I've been with Vonage for one day now. I was raving about the service, because I plugged it in, and started calling. That easy.

But then my wife tried calling her mom in Ukraine, about 20 times, and thats where the problems began. 5 calls to Vonage tech support, I was disconnected twice, and routed to a middle eastern speaking person once who couldnt hear me, and then had the call escalated twice, and still no resolution.

When we call Ukraine, it just rings indefinately. It sounds like an american ring though, not the usual "beeeep" style ring we usually hear when calling Ukraine. I will cancel my account with Vonage if they don't fix this issue very quickly.
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