Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
mingthemerciful
Full Forum Member
Full Forum Member


Joined: Mar 13, 2005
Posts: 41

PostPosted: Thu Apr 28, 2005 4:55 pm    Post subject: Has Vonage solved its International Calling problems? Reply with quote Back to top

I've been trying to call numbers in Sweden, Germany, Denmark and for about 50% of the numbers, I just get a continuous US ring tone.

I've seen about 2 dozen threads related to problems people have calling internationally with Vonage.

Is this a systemic problem, and I was curious if the insiders know if it's a priority issue being worked on?

Thanks.
View user's profile Send private message
mingthemerciful
Full Forum Member
Full Forum Member


Joined: Mar 13, 2005
Posts: 41

PostPosted: Thu Apr 28, 2005 5:52 pm    Post subject: Reply with quote Back to top

I'm on the phone with level 2 support right now.

The weary-voiced rep claims that this is a VERY common problem, and that it's a result of Vonage trying to keep calls "cheap" and using "inferior routing."

He asked for the number and said he'll try to call it 10 times to check on it.

First-level support for Vonage was really bad. She was chewing gum the whole time, so I could barely understand her. Then she tried to get me to DISABLE international calling via the web panel. When I informed her that my international calling setting was ENABLED and DISABLING would naturally DISABLE what I was trying to accomplish, she seemed stunned, confused and put me on hold.

Then she came back, said "wait," thumbed through a book (I heard the book being flipped), then sent me over to level 2 support.

Man, my confidence in this service for business use is badly shaken.
View user's profile Send private message
mingthemerciful
Full Forum Member
Full Forum Member


Joined: Mar 13, 2005
Posts: 41

PostPosted: Thu Apr 28, 2005 6:08 pm    Post subject: Reply with quote Back to top

Talked to the Level 2 support guy again.

He tried a number in Germany (which works fine on a regular phone) 10 times himself, and failed to connect all 10 times.

He again stated that this problem was caused "cheap and inferior routing" used by Vonage. He also stated that he has gotten many many other people calling with the same problem.

To conclude, he said "there's nothing I else I can do; it's just not working" and said Vonage just cannot call certain countries with very good reliability at this time.

Shouldn't they put this down as a disclaimer when they advertise those international rates? Sounds like borderline false advertising to me.

I'm not terribly upset, since I liked the service more or less. But if I had to make a lot of international calls, then this would be unusable.
View user's profile Send private message
otaku
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Fri Apr 29, 2005 4:50 pm    Post subject: Reply with quote Back to top

I made 2 phone calls to Poland the other day. Though I don't often need to call overseas, both calls went through quickly, perfectly, and the sound quality was almost as good as calling within the US.

I was so extremely impressed. And the rate (6 cents) was awesome!

I called between 11am-1pm eastern time (about 5-7pm in Poland).

_________________
--
Josh Hope
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Apr 29, 2005 5:45 pm    Post subject: Reply with quote Back to top

mingthemerciful,

it appears to be sporadic/country specific failure. I have only tried calling Thailand and everytime the call went through on the first time and the quality was excellent.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
mingthemerciful
Full Forum Member
Full Forum Member


Joined: Mar 13, 2005
Posts: 41

PostPosted: Sun May 01, 2005 10:57 am    Post subject: Reply with quote Back to top

I think you guys are right. It just seems to be CERTAIN number within countries (e.g. Germany) that just simply don't work whatsoever with Vonage. It's 100% failure with these numbers.

But I've also had numbers that did work for me consistently.

Seems odd, and something you would think management would care about.
View user's profile Send private message
Eddy
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 05, 2005
Posts: 30
Location: Montreal, QC

PostPosted: Sun May 01, 2005 1:11 pm    Post subject: Reply with quote Back to top

mingthemerciful wrote:
and that it's a result of Vonage trying to keep calls "cheap" and using "inferior routing."


That is more likely to be the real answer. I use international calling to the Europe and the mid-east quite frequently and I sometimes have problems calling a Syrian landline. If it connects the quality is often poor.
Calls to Lebanon (the country) landline is great, mobile is often too compressed.
Calling to France is not bad, connects from the first time but the quality is so so.
View user's profile Send private message
preston
New Forum Member
New Forum Member


Joined: Jul 23, 2005
Posts: 8

PostPosted: Sat Jul 23, 2005 5:10 pm    Post subject: Internation Caling Problems too Reply with quote Back to top

I've been with Vonage for one day now. I was raving about the service, because I plugged it in, and started calling. That easy.

But then my wife tried calling her mom in Ukraine, about 20 times, and thats where the problems began. 5 calls to Vonage tech support, I was disconnected twice, and routed to a middle eastern speaking person once who couldnt hear me, and then had the call escalated twice, and still no resolution.

When we call Ukraine, it just rings indefinately. It sounds like an american ring though, not the usual "beeeep" style ring we usually hear when calling Ukraine. I will cancel my account with Vonage if they don't fix this issue very quickly.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New RudolphKi
New Today 6
Yesterday 2
Total 82234

Who Is On Site
Visitors 122
Members 1
Total 123


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.56
Change:   -0.04
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.88 Seconds and 388 Pages In The Last 60 Seconds
The Vonage VoIP Forum