Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
MichaelMub Posted:
PORN...
In The Forum:
Hard Wiring - Installation
Topic:
The best pron
On Dec 05, 2016 at 22:20:50

Wickyvum Posted:
blocking viagra
viagra emails
viagra without a
doctor
prescription
ed treatments
...

In The Forum:
Hard Wiring - Installation
Topic:
Set-up tight-fisted generics no medicine
On Dec 05, 2016 at 17:40:46

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
lewiedude2
New Forum Member
New Forum Member


Joined: Apr 19, 2005
Posts: 2

PostPosted: Thu Apr 28, 2005 9:37 am    Post subject: It's Official...I am going back to Copper Wire! Reply with quote Back to top

Well, it finally happened. Someone else is having the same problems that I am! Oh wait a minute, thousands of people are having the same problems that I am! First it took 114 days to port over my telephone number. Then the answering machine, we won't use voice mail, would pick-up the call and record the message followed by 20 seconds of really loud busy signal. Then 1 out of 3 or 4 calls would suffer the latest one-way audio problem. People call me all of the time and tell me about how they had to dial several times to get the line to ring. I can't tell you what I have received from the "Retention" department...or maybe I can.

1. I lost my rebate as it took almost 4 months to port the number. For this, I was given a reverse charge on my credit card for the full price of the PAP2 adapter.

2. I received several months of "free" service and my current credit balance in my account will be burned off in 5 months.

3. I asked for a replacement PAP2 adapter and was told only that the Four Port Router adapters were available for distribution as a replacement. I paid for the size of the PAP2 and that I what I should have it replaced with.

4. Upon calling "Retention" to get my money back, and yest I did spend real money (free service going forward is not a reimbursement), as I have a large credit balance in my account, I was told that they could over-night me a PAP2 adapter immediately. They did say they cannot convert my credit balance into a check. Well, that is completely crappy customer service.

Here are the solutions to the problems that I was having, and I have a major issue with me doing the research for the CSTechs. I searched threads with the "busy signal" problem and found the answer. But, alas, as the Tech must perform the correction, to Vonage's internal system, I had to sit on the phone with them and pray they would call back to leave test message after test message. Well, they did and it now works flawlessly. The "one-way" audio problem still exists, in earnest, I must say. The issue with the "failed connections" for incoming calls also still exists, and in earnest, I must say again! Why should I have to do all of the work in fixing Vonage's broken system. Complete horse doo-doo, if I don't say so myself.

Well, I took the step and ordered a phone line with SBC. Should be in 4/29 or 30. And I will wait for Comcast to bring their Voip to my area and use them directly, my cabler modem it working perfectly and my speeds are above the minimums to have a successful Vonage experience. And yes, I have read plenty of articles about Comcast and other high-speed providers "theoretically" not treating Vonage nicely. Again, more of a reason to use a service your back-bone provider will implement.

My Vonage experience is over and my wait for Comcast to enter the market is going to be rather short. I can wait until the end of the year if need be!

This was kind of a rant, but it proves in my mind that Vonage still has a long, long way to go.

Good luck to all!

Lewiedude2
View user's profile Send private message
cvmoreau
Full Forum Member
Full Forum Member


Joined: Jan 04, 2005
Posts: 50
Location: Arlington, Virginia

PostPosted: Thu Apr 28, 2005 10:04 am    Post subject: Reply with quote Back to top

I, in no way, doubt anything written in the above post. I just think it's amazing that some folks can have so many problems with Vonage, while others among us, such as myself, have had ZERO problems. I've now had the service since December 24, and it was one of the best decisions that I've made. It's worked flawlessly, and it's still amazing to me that I can call all of my friends and family all across the U.S. as often as I want for $25 a month, with a quality that equals my old POTS line.

Sincerely, I do wonder why some seem to have so many problems, and others have none.

_________________
Chris
ISP: Comcast
Motorola SB5100 SURFboard Cable modem/Linksys WRT54GP2 router
View user's profile Send private message
venusfan
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 18, 2004
Posts: 20

PostPosted: Thu Apr 28, 2005 12:27 pm    Post subject: Reply with quote Back to top

I also find it amazing how some people can have so much problems.. and these people usually come off as being impossible to please. Hey when I here a noise on my phone I don't call and complain, I let it go because it can happen. And I don't see why people want to keep the same number forever. I change my cell phone number everytime I get a call from someone who I don't want to have my number.
View user's profile Send private message
MassD
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 28, 2005
Posts: 18

PostPosted: Thu Apr 28, 2005 3:30 pm    Post subject: Reply with quote Back to top

Well... I don't think anyone can boast of 100% customer satisfaction... especially a company that relies on so many layers. You have Linksys, Comcast (or some other broadband provider), whatever company provided the network backbone, phone switches from any number of vendors...

All wrapped around a technology that really still is in its infancy.

Some people have zero problems, some have a couple, and others have a lot. Luck of the draw I guess. Plus, some people have different sets of expectations. If you are looking for flawless, crystal clear, 5 9's reliable phone service, Vonage may not be your cup of tea.

Personally, if any issues I encounter don't end up being magor problems, I'll live with them... saving $60 a month can soften the pain of some bugs. But if it got to the point of the original poster here, I probably would go back to landlines and wait for things to improve over in VoIP-land before I come back.
View user's profile Send private message
energyx
Full Forum Member
Full Forum Member


Joined: Jan 27, 2005
Posts: 52
Location: Columbus, OH

PostPosted: Thu Apr 28, 2005 3:52 pm    Post subject: Reply with quote Back to top

I'm in a similar situation. It's been over 3 months, still no phone number port. I'm just waiting for my rebate to clear before I pull the plug and send back the adapter. I've paid for two months of service and probably won't be getting the credit on my account back.

This industry really needs to work out number transfers if they are going to advertise the ability to move your number. I don't want to hear the excuses and finger pointing to the local carriers for the delay. I am a customer, own up to your promises. I may try my cable provider's Voip, but we'll just have to see.
View user's profile Send private message Visit poster's website
AspectTec
Vonage Forum Master
Vonage Forum Master


Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Thu Apr 28, 2005 4:29 pm    Post subject: Reply with quote Back to top

Sorry to hear that man. Ive had much better results fortunately. A shocker to me came the other day when my wife actually mentioned Vonage to her Uncle as a possible way to save money.

_________________
ISP:MEDIACOM (3000/256)
SB5100
Linksys WRT54G (Firmware Version: Talisman/Basic 1.1
Linksys RTP300, Firmware Version: 1.00.55
Download 2,883,752 bps
Upload 245,312 bps
QOS 99%
RTT 58 ms
MaxPause 31 ms
View user's profile Send private message
karrun
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 23, 2005
Posts: 12

PostPosted: Thu Apr 28, 2005 8:00 pm    Post subject: Reply with quote Back to top

<<Some people have zero problems, some have a couple, and others have a lot. Luck of the draw I guess. Plus, some people have different sets of expectations. If you are looking for flawless, crystal clear, 5 9's reliable phone service, Vonage may not be your cup of tea>>

Hmm, well I guess then having the party you call be able to hear you AT ALL is too high of expectations? And having so much static you can barely hear yourself think is normal? If my numerous conversations with customer service actually improved the problems, rather than the endless "It must be your ISP", I'd be willing to stick it out longer. As it is, my phone is virtually unusable. I am going to try a new cable modem, after that, forget Vonage!
View user's profile Send private message
CH3MI5TR4NG3R
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 30, 2005
Posts: 33

PostPosted: Fri Apr 29, 2005 9:45 am    Post subject: Reply with quote Back to top

It is strange but believable that alot of people such as myself get excellent service for the price & some get crap. I believe some of the problems are out of vonages hands, such as ISP's & phone companies trying to sabotage Vonage service any way they can; even going beyond legal limits at times. I can certainly understand having a big problem with major clarity issues with the service whether it is Vonage or a third party problem. The one thing that I can't get is why some people demand that they keep their own number, knowing it will take much longer to get than a new one. I just got a new # & had it within a few days & my service has been flawless since; you can give people your new #, it's not the end of the world. Saving this much money is worth some compromise; afterall the Voip service will get better in the future. The vonage/voip system works, it's just that you have alot of touchy, political type agreements & hardware must haves to get from point A to point B. I think as long as the (let's call it)--> crap between point A & point B is kept straight then voip/Vonage will work fine; the thing is that it is not an easy feat to overcome. Maybe alot of people having problems just got caught in the middle of some politics & that is not the customers fault.

Good Luck to all the people having problems. I hate to see someone lose a service that can work very good given a smooth ride from point A to B & can save you alot of money...................

_________________
~ Motorolla SB4101 Surfboard Cable Modem
~ BEFW11S4 - Wireless-B Linksys Router
~ RT31P2 - Linksys Router
~ ISP - Charter @ 5Mbps/512Kbps
~ schematics of my setup click here -----> http://webpages.charter.net/jkey50/network.htm
View user's profile Send private message
Kmutt
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 11, 2005
Posts: 18

PostPosted: Fri Apr 29, 2005 1:17 pm    Post subject: Reply with quote Back to top

What would be nice is to hear from Vonage on this issue. I have similar problems but am waiting it out. It seems the myterious "cant hear me" syndrome has disapperaed at the moment. Things seem fine. I did not do a thing to alleviate this problem. So somebody or something happened to fix this.

So by me waiting it out things seem ok at the moment. That could change. I just dont understand why we havent heard from Vonage. Is it their issue, ISP issue, hardware, software? They must have a clue.

Well I am just glad its ok right now. Funny thing is I did not do one thing to fix this. same setup, same installation in the same order. No new nothing or different configuration. Expain that one.


Later
View user's profile Send private message
vampire8u
New Forum Member
New Forum Member


Joined: Jan 15, 2005
Posts: 4

PostPosted: Fri Apr 29, 2005 4:28 pm    Post subject: Your Broadband Quality Reply with quote Back to top

I would have to say that 100% of the problems I have had with my Voip is due to my ISP not the Voip provider. If you have crappy DSL or Cable rest assured if you don't know about it yet, you will once you switch to Vonage.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New anthonybc3
New Today 2
Yesterday 7
Total 99018

Who Is On Site
Visitors 77
Members 0
Total 77


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.90
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.77 Seconds and 513 Pages In The Last 60 Seconds
The Vonage VoIP Forum