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kattwoman
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Joined: Apr 28, 2005
Posts: 1

PostPosted: Wed Apr 27, 2005 11:52 pm    Post subject: Vonage for Small Business Reply with quote Back to top

Hello All,

Has anyone experienced Vonage on the business side? I am interested in Voip for a small company and would like to make sure that I have a clear understanding of the Pros and Cons before doing so.

Should I give Vonage a try or look into another Voip service? I've been reading some mixed reviews. At a minimum, I would like to have an option for faxing, clear connection and phone rollover services.

Thanks in advance for any feedback.
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AJF
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Joined: Apr 26, 2005
Posts: 22

PostPosted: Thu Apr 28, 2005 12:32 am    Post subject: Honestly... Reply with quote Back to top

In my honest OPINION, I would recommend not going with Vonage AT THIS TIME. Technologically, it should be great for your needs. I've been a customer for 2 years and am now up to 3 Vonage lines that I use in my home and home office that I work out of part time. Let's just say it's a good thing I don't work out of it full time.

For a variety of reasons, and I suspect growing pains to be #1, between January 2005 and now, they have been experiencing SIGINIFICANT technical challenges compared to the prior 18 months and their customer service has been poor at best.

Case in point is that I have a ticket that has been open with them for months that was escalated to their Executive Response Team. There is a note in that ticket from the EVP of Ops' Secretary to the individual handling the ticket to contact me. Why? Because the member of the Executive Response Team has failed to respond to 10-15 attempts to contact him over the past 2 weeks.

I do not tell you this to impress you, but rather to impress upon you that if you are ok with this type of service for your business, go right ahead.

I can tell you that stories like this are not rare exceptions for Vonage these days.

The general feeling is that they need to spend some of that money that they are spending on massive advertising and pour it in to an effective call center. Speaking of their call center, if you'd like to not be on hold 30 minutes or more, call between midnight and 6 AM Eastern Time.

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