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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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PostPosted: Wed Apr 27, 2005 11:52 pm    Post subject: Vonage for Small Business Reply with quote Back to top

Hello All,

Has anyone experienced Vonage on the business side? I am interested in Voip for a small company and would like to make sure that I have a clear understanding of the Pros and Cons before doing so.

Should I give Vonage a try or look into another Voip service? I've been reading some mixed reviews. At a minimum, I would like to have an option for faxing, clear connection and phone rollover services.

Thanks in advance for any feedback.
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Posts: 22

PostPosted: Thu Apr 28, 2005 12:32 am    Post subject: Honestly... Reply with quote Back to top

In my honest OPINION, I would recommend not going with Vonage AT THIS TIME. Technologically, it should be great for your needs. I've been a customer for 2 years and am now up to 3 Vonage lines that I use in my home and home office that I work out of part time. Let's just say it's a good thing I don't work out of it full time.

For a variety of reasons, and I suspect growing pains to be #1, between January 2005 and now, they have been experiencing SIGINIFICANT technical challenges compared to the prior 18 months and their customer service has been poor at best.

Case in point is that I have a ticket that has been open with them for months that was escalated to their Executive Response Team. There is a note in that ticket from the EVP of Ops' Secretary to the individual handling the ticket to contact me. Why? Because the member of the Executive Response Team has failed to respond to 10-15 attempts to contact him over the past 2 weeks.

I do not tell you this to impress you, but rather to impress upon you that if you are ok with this type of service for your business, go right ahead.

I can tell you that stories like this are not rare exceptions for Vonage these days.

The general feeling is that they need to spend some of that money that they are spending on massive advertising and pour it in to an effective call center. Speaking of their call center, if you'd like to not be on hold 30 minutes or more, call between midnight and 6 AM Eastern Time.


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