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koheleth
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Joined: Apr 27, 2005
Posts: 2

PostPosted: Wed Apr 27, 2005 7:13 am    Post subject: Cisco ATA Reset password Reply with quote Back to top

I have purchased a Linksys ATA to transfer my service to so that I can use the Cisco ATA186 with another service.

1. The Vonage help person I get on the phone cannot help me, and says somebody will call back. I have never recieved a call back.

2. The EMAIL tech support has been equally un-responsive.

Is there a way to escalate this with Vonage and get the service I need, or is my Cisco ATA186 destined to become a paperweight, and I will be required to purchase a new one?

I have been a Vonage customer with multiple lines for about 2 years, and have never before had problems with their tech support.
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atroot
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Joined: Mar 29, 2005
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PostPosted: Wed Apr 27, 2005 8:01 am    Post subject: Reply with quote Back to top

From Cisco.

Code:
The only way to recover a forgotten password is to reset the entire configuration of the Cisco ATA 186 (for more information, refer to the "Resetting the Cisco ATA to Factory Default Values" section of Configuring the Cisco ATA for SCCP). For all Cisco ATA releases before build 020514a, refer to Cisco Security Advisory: ATA-186 Password Disclosure Vulnerability.


http://www.cisco.com/warp/public/788/voip/ata_basicconfig.html
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koheleth
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PostPosted: Wed Apr 27, 2005 10:10 am    Post subject: Reply with quote Back to top

I already have this information. There is a password that Vonage has put on the ATA that blocks the procedure. I need to know how to get that password from Vonage.
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atroot
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PostPosted: Wed Apr 27, 2005 10:34 am    Post subject: Reply with quote Back to top

oo ic next time be a bit more specific than jus t a Password Reset Wink
There is no way you will get the password from Vonage to unlock the Voip config.
That I know of noby have that password except tech support and there is no way not even with hard reset to erase the pass.
Maybe if you can console to it you can erase the nvram and re upload the firmware [CBOS] or [IOS] wich ever it uses but than again is a a risk.
Good Luck
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