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saksamit
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Joined: Dec 11, 2003
Posts: 1

PostPosted: Thu Dec 11, 2003 1:26 pm    Post subject: Requirements for Vonage service (???) Reply with quote Back to top

I am thinking about joining Vonage. Need some facts (can't get them from Vonage site):

1. I dont have high speed internet connection. Do I have to call the phone
or cable company in the area to get that established? If yes, that will
probably mean I will have to pay for the high speed connection PLUS the
regular line (if cable, will I have to pay basic cable monthly fees, or if I go
with verizon...my local provider...will I have to pay for the phone line)?

2. I live in NC, and they do have Vonage as available provider. I make
many calls to Canada, but it is not available yet. Any one knows when
there are plans to include Canada in Vonage areas (specifically Ontario
and area codes 905/416)?

Thanks. I will also appreciate any comments on quality of signal, quality of customer service, quality of features such as call wait/forward/block/3-way, voicemail, etc.

Have a great day.

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big_bob
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PostPosted: Thu Dec 11, 2003 3:15 pm    Post subject: Reply with quote Back to top

I'll try to answer your questions the best I can...

1. Vonage does NOT supply the high-speed internet connection. They will set you up with an account even if you don't have one, but you wouldn't get much benefit from it (you wouldn't have the ability to make or recieve calls using your Vonage phone # but you could use the voice mail function and a few other functions such as call forwarding).

- You will need to set up a high-speed connection either through the phone co. or the cable co. Either way, you will pay for more than just the internet service. The phone co. will charge you for a basic land-line and the cable co. will charge you for either basic cable or a "service fee".

2. Vonage can set you up with a local (for N.C.) phone number that you can use to call Canada. Calls to Canada are included in your available long-distance minutes. If you are looking to set up a local phone # IN Canada so that people can call you as a local call, I believe you are out of luck (at least for now...).

3. As for quality of service, well... There are many differing opinions on this question. Because there are so many variables involved (ISP quality, hardware differences, configuration differences, etc.), each person seems to have a different opinion on how well the service works.
- My personal experience has been very good. I bought the equipment recommended by Vonage and set up a very basic home network and everything has worked pretty well. Not perfect, but for the money I'm saving over my local phone company, it's good enough. I'm not a heavy duty phone user so I can't comment meaningfully on some of the features, but the ones I've tried to use seem to work pretty well. The voicemail service has had it's hiccups, but mostly because Vonage was in the process of upgrading their voice mail servers.

Hope this helps!

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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