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NovaRod
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Joined: Dec 20, 2004
Posts: 38

PostPosted: Mon Apr 25, 2005 3:19 pm    Post subject: Vonage Is Down! Reply with quote Back to top

I got a call today from my wife. She was calling on our Vonage phone. I couldn't hear her and she couldn't hear me. I called her back and she could hear me OK. She called the dentist's office. She couldn't hear them and they couldn't hear her.

I then got a call from a guy looking for someone named "Sandy". This is unusual since I work on a military base. The number he said he dialed was WAY OFF my number. I then put two and two together and asked him if he was a Vonage customer. He said that he was and was calling from Takoma, WA. Well, since I live in Montgomery, AL, it was apparent that Vonage sniped my wife's dialing number (calling me) and he then got caught up with the snipe and it intercepted his call to Sandy and he got me.

Anyway, I submitted an online support call to Vonage (I probably won't hear anything back, I rarely do) so I thought I'd post the bug here to see if anyone else is having weird problems. I am totallly down right now so I hope they are jumping on this one fast!!!!!
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atroot
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Joined: Mar 29, 2005
Posts: 66
Location: Texas

PostPosted: Mon Apr 25, 2005 3:28 pm    Post subject: Reply with quote Back to top

There not down because I am up and making and receving calls ok.
Maybe in your area...
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saachap
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Joined: Apr 25, 2005
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PostPosted: Mon Apr 25, 2005 3:32 pm    Post subject: Re: NovaRod Reply with quote Back to top

First off, thanks for your service.

Vonage has been hit-and-miss with me for weeks. I live in Colorado and have experienced the problems you mention as well as the inability to connect to certain numbers. I have had to revert to using my cell phone.

I began looking for a replacement to Vonage because their service has always been terrible for me. Problem is, Vonage will hold my number for 60 days and I'll be paying 2 phone companies during that period.

ugh. I sure wish Vonage didn't suck. Great concept, nice savings, but that's where the love ends.
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NovaRod
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Joined: Dec 20, 2004
Posts: 38

PostPosted: Mon Apr 25, 2005 3:35 pm    Post subject: Reply with quote Back to top

LOL!

Their service is great as long as you don't need it!

Nova Rod (Still Down!!) Mad
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dconnor
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Joined: Mar 05, 2003
Posts: 2260
Location: The Beach

PostPosted: Mon Apr 25, 2005 3:40 pm    Post subject: Reply with quote Back to top

NovaRod wrote:
LOL!

Their service is great as long as you don't need it!

Nova Rod (Still Down!!) Mad


Hey NovaRod:

I do not think this is widespread. My phones are fine in the North East.

I do think something is going on, just by the numbers online on this site.

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NovaRod
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Joined: Dec 20, 2004
Posts: 38

PostPosted: Mon Apr 25, 2005 3:42 pm    Post subject: Reply with quote Back to top

I agree, maybe regional but still aproblem. Thanks for monitoring this.

Nova Rod
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dconnor
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Joined: Mar 05, 2003
Posts: 2260
Location: The Beach

PostPosted: Mon Apr 25, 2005 3:44 pm    Post subject: Reply with quote Back to top

NovaRod wrote:
I agree, maybe regional but still aproblem. Thanks for monitoring this.

Nova Rod


Where are you and who is your ISP?

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NovaRod
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Joined: Dec 20, 2004
Posts: 38

PostPosted: Mon Apr 25, 2005 3:53 pm    Post subject: Reply with quote Back to top

I am in Millbrook, AL

ISP is Brighthouse Networks (i.e. RoadRunner)

Phone number area code is 757 (Norfolk, Va)

Nova Rod (no 334 area code Cry )
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enigma91884
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Representative
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Joined: Apr 15, 2005
Posts: 134

PostPosted: Mon Apr 25, 2005 3:57 pm    Post subject: Reply with quote Back to top

We are currently having call routing issues, should be resovled soon.
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mlubby
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Joined: Apr 25, 2005
Posts: 5

PostPosted: Mon Apr 25, 2005 4:02 pm    Post subject: I'm in the same boat...... Reply with quote Back to top

My Vonage system is going nuts today. I dial one number and get connected to someone else and when I redial I get someone new each time.

Today, just trying to call my wife I have manged to speak with Dawn in Arizona, Shelly at a Jewelry store in Florida, some unamed man speaking spanish, and another person speaking an unknown language. All while dialing the number to my house!!!!!

Well, after calling Vonage on my cell phone, they tell me that they are "..having some minor call routing issues today..."

I am getting very tired of these types of issues..... Seems to be something new each week.
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