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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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Jeckler
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Joined: Apr 21, 2005
Posts: 20

PostPosted: Mon Apr 25, 2005 10:43 am    Post subject: Reply with quote Back to top

If you've plugged the PAP2 directly into the cable modem, and still have no dial tone.... I highly doubt it's a problem with your network. I'd go with:
1:Vonage not having the correct MAC for you (you'd need to call them. Or, I've had good luck emailing them at dslreports@vonage.com)
2:your ISP is blocking ports necessary for the service to work (do you know anyone using a different ISP that you can take your adapter to to test?)
3: the PAP2 is bad. (You'll have to verify #1 and #2 to fully get the answer)

How did you get the device? Retail (you bought it from Best Buy/Circuit City/Joe Schmoe's House of Tech) or did Vonage send it to you? If retail, maybe you accidently gave them the wrong MAC during activation? You might try swapping it for another, but you'd still need to call them with the new MAC.
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enigma91884
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Joined: Apr 15, 2005
Posts: 134

PostPosted: Mon Apr 25, 2005 10:53 am    Post subject: Reply with quote Back to top

Jeckler is right, if its doesnt work from cable modem to pap2 theres a deeper problem (lets hope you dont have to use mac clone, which I dont think you do)

HOWEVER, after reading through this post a few times, i remember a few problems a while back, where any of our devices behind an airport simply won't work. Sad (if memory serves me correct)
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karsten
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Joined: Apr 24, 2005
Posts: 19

PostPosted: Mon Apr 25, 2005 11:03 am    Post subject: Direct connect Reply with quote Back to top

enigma91884 wrote:
Jeckler is right, if its doesnt work from cable modem to pap2 theres a deeper problem (lets hope you dont have to use mac clone, which I dont think you do)

HOWEVER, after reading through this post a few times, i remember a few problems a while back, where any of our devices behind an airport simply won't work. Sad (if memory serves me correct)


Yeah - I tried the direct connect without any luck.

I've read other posts out here where people have it working with AirPort, which is why I'm leaning towards the PAP2.

I have not found anything about the PAP2 and the Toshiba 2200 though...
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NHTracker
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Joined: Mar 23, 2005
Posts: 134

PostPosted: Mon Apr 25, 2005 11:37 am    Post subject: Reply with quote Back to top

Is it my understanding that you pick up the phone and dial **** you get the PAP2's IVR "Configuration menu" (dialtone is NOT nessasary)?

Another option to try is to pick up the phone and dial 80# without accessing the "configuration menu". Hang up and wait 30 seconds and see if you have a dialtone.

Forget the MAC theory, if line 1 is solid blue that means your account is active. It will not light up for any other reason.

If all else fails try this. Your PAP2 can be reset back to factory default by doing a master rest. To do this pick up your phone and enter **** to get into the configuration menu, next enter 73738#. The IVR will now ask for a password, enter 7756112. The IVR will now say 'Enter 1 to continue", enter 1. It will now tell you to hang up. You will notice that the lights will start flashing on the PAP2 and then go solid (Ethernet & Power only). The exception to this may be the ethernet light which will blink momentarily with data traffic. Wait a minute or so for the PAP2 to redownload the firmware and configuration information from Vonage. I stress that this will take a minute or so. After that you should see the PAP2 reset once it receives the nessasary info from Vonage (IE: Power light will briefly flash red) Shortly thereafter the Phone 1 light will come on. Now check to see if you have a dialtone.

I obviously have the PAP2 and have had no problem with it at all. The second I activated it online with Vonage the "Phone 1" light came right on. Also, don't stress over your POTS number transfer just yet. It does take a few weeks for that to occur and hopefully by then you will have everything up and running.


Last edited by NHTracker on Mon Apr 25, 2005 11:47 am; edited 2 times in total
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karsten
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Joined: Apr 24, 2005
Posts: 19

PostPosted: Mon Apr 25, 2005 11:40 am    Post subject: Another call to support Reply with quote Back to top

Just got off the phone with support. Did a complete reset of the PAP2 (I probably should have written down the number he had me dial and the password I had to enter. D'oh!).

Was told to wait at least 5 minutes (I'm going to let it go longer) then check for a dial tone.

I'm guessing that it's pulling down a new version (or maybe just reloading the current version) of the firmware.

BTW: I'm not sure what was going on during the conversation as it was not explained very well, but at one point (prior to the complete reset) he had me plug the phone into Phone2 while the Phone2 light was still off. I got dial tone on Phone2. It was at this point that he had me unplug from Phone2 and back into Phone1 to do the reset.

Also BTW: He didn't want my MAC address, but he did want the IP address of the PAP2 (which is an internal 192.168.1.x address).

So, am currently letting some time pass before picking up the phone to check for dial tone.

Anyone know what was going on with the Phone1/Phone2 and why the internal DHCP/NAT IP address was important?

Oh yeah - they do have some kind of way of connecting remotely. More than once he said he could see this or that on the PAP2 (you know what I mean Smile

Just a note: I know this has no place in this post, but, it sure would be nice if their support people were able to (at the very least) speak CLEAR english.
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NHTracker
Vonage Forum Senior
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Joined: Mar 23, 2005
Posts: 134

PostPosted: Mon Apr 25, 2005 11:44 am    Post subject: Re: Another call to support Reply with quote Back to top

[quote="karsten"]Just got off the phone with support. Did a complete reset of the PAP2 (I probably should have written down the number he had me dial and the password I had to enter. D'oh!).

Don't worry, I just gave that to you in my last post. Smile
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karsten
Vonage Forum Associate
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Joined: Apr 24, 2005
Posts: 19

PostPosted: Mon Apr 25, 2005 11:49 am    Post subject: not necessary Reply with quote Back to top

NHTracker wrote:
Is it my understanding that you pick up the phone and dial **** you get the PAP2's IVR "Configuration menu" (dialtone is NOT nessasary)?

Another option to try is to pick up the phone and dial 80# without accessing the "configuration menu". Hang up and wait 30 seconds and see if you have a dialtone.

Forget the MAC theory, if line 1 is solid blue that means your account is active. It will not light up for any other reason.

If all else fails try this. Your PAP2 can be reset back to factory default by doing a master rest. To do this pick up your phone and enter **** to get into the configuration menu, next enter 73738#. The IVR will now ask for a password, enter 7756112. The IVR will now say 'Enter 1 to continue", enter 1. It will now tell you to hang up. You will notice that the lights will start flashing on the PAP2 and then go solid (Ethernet & Power only). The exception to this may be the ethernet light which will blink momentarily with data traffic. Wait a minute or so for the PAP2 to redownload the firmware and configuration information from Vonage. I stress that this will take a minute or so. After that you should see the PAP2 reset once it receives the nessasary info from Vonage (IE: Power light will briefly flash red) Shortly thereafter the Phone 1 light will come on. Now check to see if you have a dialtone.

I obviously have the PAP2 and have had no problem with it at all. The second I activated it online with Vonage the "Phone 1" light came right on. Also, don't stress over your POTS number transfer just yet. It does take a few weeks for that to occur and hopefully by then you will have everything up and running.


Yup - the voice config menu works without a dialtone.

Have tried the 80#

Am doing the full reset at the moment Cool
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NHTracker
Vonage Forum Senior
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Joined: Mar 23, 2005
Posts: 134

PostPosted: Mon Apr 25, 2005 12:01 pm    Post subject: Reply with quote Back to top

If this doesn't work I'll be frustrated too! lol
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karsten
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Joined: Apr 24, 2005
Posts: 19

PostPosted: Mon Apr 25, 2005 12:17 pm    Post subject: Yup Reply with quote Back to top

NHTracker wrote:
If this doesn't work I'll be frustrated too! lol


Yeah - I really don't mean to be curt with people on this board, but this whole thing is just nuts.

I started this last Thursday and have taken almost a full day off of work to try to get it going.

Very frustrating.

I did not get a dialtone so I called support back.

As a quick FYI: The last guy I talked to said that they don't need trouble ticket numbers since everything is tracked by the customer number and he's entered notes.

Anyway, I had to repeat nearly everything yet again to a different person - so poopoo on their tracking system.

Ran through all the same steps again.

Still no dialtone.

This time she had me leave it plugged in to Phone2. I've got dialtone, I can call in and call out, Phone1 light flashes as I'm using the phone (even though it's plugged in to Phone2).

She says that's the fix.

I'm a little concerned that I've got a bad adapter and that I'm asking for problems in the future. Thoughts?

Now I'm off to try to get a credit for the downtime Smile
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dconnor
Site Admin
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Apr 25, 2005 12:21 pm    Post subject: Re: Yup Reply with quote Back to top

karsten wrote:

This time she had me leave it plugged in to Phone2. I've got dialtone, I can call in and call out, Phone1 light flashes as I'm using the phone (even though it's plugged in to Phone2).


They appear to be reversed on some models. You have dialtone?

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