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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Topic:
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DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
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their
configuration
guides,
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ryancoke
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PostPosted: Sat Apr 23, 2005 7:42 pm    Post subject: Virtual Number problem Reply with quote Back to top

I am currently in london ontario (519) , and have family in hamilton (905) ontario. I recently subscribed to a virtual hamilton number. (it's a long story, but) when i call my virtual number from my cell phone (which is 416) the number rings through to my house. The big problem is when i call the virtual number from hamilton, the call will not connect. All I get is a fast busy signal. I have tried this from two seperate houses in hamilton with the exact same result.
I have e-mailed Vonage support but they have not gotten back to me about this issue. If the number didn't work at all it would make more sense to me, but not working in hamilton somewhat defeats the purpose.

any suggestions?
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miket603
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PostPosted: Sat Apr 23, 2005 9:43 pm    Post subject: Reply with quote Back to top

My only suggestion would be to call Vonage rather than emailing them. You will likely get a quicker response.
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DarKev
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PostPosted: Sat Apr 23, 2005 11:59 pm    Post subject: Reply with quote Back to top

I had a similar problem with my primary Vonage number. Primus TalkBroadband customers could not call me. The problem did not appear to be with Vonage, it was with Primus. They did not have my phone number (for whatever reason), registered in their system.
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ryancoke
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PostPosted: Mon Apr 25, 2005 6:59 pm    Post subject: Reply with quote Back to top

Ok, so I suppose the reason i sent the e-mail is because i didn't want to sit on the phone all night. Well, tonight I did it. I spent 46 minutes on the line with Vonage - only to find out that this is a known problem with this exchange in this area code. And, to make things even better - when i asked if i would be getting credit for this (since the line does not work) they said that they would have to look at it and call me back. So, i am paying for a service that I can't use? This could be the end of a beautiful relationship i think. To pay for something that I cant use makes me think that I am with the wrong service provider. There had better be a credit applied for the time that this service is unavailable. I think that's only fair. Am I wrong?

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DarKev
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PostPosted: Mon Apr 25, 2005 9:29 pm    Post subject: Reply with quote Back to top

Gee Ryan, I think there is also something wrong with your internet connection. I read your message 3 times - all of them are identical!

In any case, if Vonage has tested your line and confirmed that it cannot be reached by numbers in Hamilton, then yes, they should give you a credit until it is fixed.

The problem is more than likely with Bell, or whoever the carrier is of the line you are using. Think about it. When you dial a number, the phone company you are connected to when dialing is responsible for routing that number to its destination. If there is a problem with Bell recognizing that number, then it is really not the fault of Vonage. It is a problem with Bell as you know yourself that it is a valid number. You can call it from your cell phone.

Is your Cell phone with a different company than the people who are trying to call you and cannot get through?

As mentioned a few days ago - I had the exact same problem with my Vonage line - only it was my PRIMARY number, not my virtual number. Nobody could call me from Primus. They were receiving a recorded message stating that the number was not in service. I reported this problem to Primus and never even spoke to Vonage about it. It did not seem reasonable that it would be Vonage's problem when I can call the number using a different phone. Sure enough, after 3 or 4 days, Primus had the problem fixed. They admitted that they did not have the number properly coded in their system so calls from any Primus line would not get through to my number. Now it is working fine.

Your best bet is to call Bell, or Sprint, or whatever company is unable to complete the connection to your number. Vonage is likely going to have to do this anyhow, but it might be quicker if you do it yourself. Vonage cannot control the errors that other telephone companies make. Who knows, maybe they are doing this deliberately to frustrate people so they will leave Vonage. After all, they want your money, so why not? It appears to be working with some people. Don't fall into that trap. Just get after them to fix it.
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djino
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Joined: Mar 27, 2005
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PostPosted: Tue Apr 26, 2005 5:55 am    Post subject: Reply with quote Back to top

DarKev wrote:
Gee Ryan, I think there is also something wrong with your internet connection. I read your message 3 times - all of them are identical!


LMAO Very Happy Agreed.
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ryancoke
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PostPosted: Tue Apr 26, 2005 6:26 pm    Post subject: Reply with quote Back to top

yes, i see that its posted three times. not quite sure how i did that, but....sorry none the less.

The lady on the phone said that the problem was with Vonage, and that they had known about it previously. This is the only thing that I have an issue with. My cell phone is with bell mobilty, and yes. the two lines that we had tried to reach the virtual number from were bell lines.
But, i have tried to call the virtual number from a bell line here in london, and it also works.

Bottom line, if they can fix it, fix it. If not, just give me a refund.
I have not heard back from the person who said that they would call me back either last night either.

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ryancoke
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PostPosted: Thu May 26, 2005 8:57 am    Post subject: Reply with quote Back to top

Well, One month later and Vonage has not fixed the problem. The original technician who took the call did not start a ticket with the engineers as she had said that she would. So, today, We call back to find out that nothing has been done, and i have now been paying for a service that is not there.
They did offer to credit the first month. After a months worth of correspondence, this is NOT good enough. After speaking to 3 different customer service representatives, we ended with Carrie. Carrie did not understand the concept of being compensated for lost time, (this last phone call was 43mins). and this is only one of several. I am not asking for much, but i would think that $20 total is fair?
Carrie also was not sure why we should stay with Vonage, when asked directly. "what would make me want to stay with this company instead of going to primus" the answer we were provided with was "I dunno".
Nice, I guess that shows that I am simply just a number to Vonage,
The price is good with Vonage, but price is not everything. I also expect service - which I feel I am not getting, nor have I received throughout this entire experience.
Time to start to Google other Voip providers i suppose

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