choppy audio, router reboots - would a router swap help?

Posts: 16

Just wondering if a) this makes sense, and b) if it worked for anyone...

I've been having choppy calls since I started - the audio from either my side or theirs cuts out for a few seconds. It seems to be due to my router (D-Link DI-624) rebooting (all the lights go blank and then reset themselves; my sound is gone while that's happening).

Vonage tech guy says to try a different router (I'm thinking of a Linksys WRT54G, but open to suggestions). Has anyone with this problem had it solved by using a different router?

I'd love to hear before schlepping out to BestBuy (again) and dealing with a whole new setup. If this doesn't work, it's bye to Vonage...

My setup: SB5100 - DI-624 - PAP2, on Comcast with an iMacG5.
Download 4,011,688 bps
Upload 355,288 bps
QOS 92%; RTT 72 ms; MaxPause 144 ms

thanks, binkyjoe

Posts: 18 · Vonage Forum Associate Joined: Apr 11, 2005 Posts: 18

All your numbers look fine.
So Since the router cuts out, it might help. Linksys is good. And there are others. look for the deals and the rebates too.
I would start there. And if it can be helped avoid best buy. Shop on the net or try a different local store.

I cant give opinion on D-link since I have no experience with it

Good Luck

Later

Posts: 20 · Vonage Forum Associate Joined: Apr 21, 2005 Posts: 20

Could be a heat issue. Where's the router located? Is the case warm?

Posts: 16 · Posted: Mon Apr 25, 2005 1:50 pm Post subject:

Okay all, I was hoping for some feedback from people who'd switched routers (hypothetically I know it could work), but thanks to you who wrote me anyhow.

I just returned my D-Link and got a linksys (WRT54G); it appears to be solid so far - and soon I have a two-hour conference call that will be the test of tests.

I'll let you know how it goes...

Posts: 16 · Posted: Fri Apr 29, 2005 12:54 pm Post subject:

Problem solved!

Here's the thing: it was the router. After hooking up the WRT54G, it has been solid ever since. No problems with Vonage whatsoever. All my calls have been clear and clean.

So here's what I started with:
Comcast :: Toshiba pcx1100 :: D-Link DI-624 :: PAP2
and now,
Comcast :: Motorola SB5100 :: Linksys WRT54G :: PAP2

Solid as a rock.

Thanks to all who helped,
binkyjoe