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jpwallen
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Joined: Apr 21, 2005
Posts: 2

PostPosted: Thu Apr 21, 2005 9:00 am    Post subject: Installing a WRT54GP2 with no success, HELP! Reply with quote Back to top

I purchased a new Linksys WRT54GP2 online and I've tried to set it up but I have no dial tone.

my setup is: Cable Modem - WRT54GP2 - Telephone

The biggest 'hole' in the process I don't under stand is how does Vonage know to connect my router with my Vonage account. When I check the 'Voice' tab on my Router admin setup, 192.168.15.1, it says 'contact service provider'.

Vonage is sending out the free Rt31p2 but isn't that redundant since I have the WRT54GP2? Or must I use it since they setup my account information in the firmware? Can't I manually setup my account information in my router?

I spoke with support last night to no avail.

Please help, Thanks.
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jnuzzi
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Vonage Forum Master


Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Thu Apr 21, 2005 9:23 am    Post subject: Reply with quote Back to top

Do you already have a Vonage account or is this a new account?

If this is a new account you must follow the instructions in the router box to Activate your account.

If this is an existing account you will need to conatct Vonage CS and ask them to change the MAC address associated with your account to the MAC address of your new WRT54GP2.

_________________
Jim

ISP: Brighthouse/RoadRunner - 7M/512k
Hardware: WRT54GP2
Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
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enigma91884
Vonage
Representative
Vonage<br>Representative


Joined: Apr 15, 2005
Posts: 134

PostPosted: Thu Apr 21, 2005 10:58 am    Post subject: Reply with quote Back to top

if you have a wrt and you got an email saying were sending you an RT, then you've signed up incorrectly, call us up and we''ll have to cancel the account so you can do a retail activation.
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jpwallen
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New Forum Member


Joined: Apr 21, 2005
Posts: 2

PostPosted: Thu Apr 21, 2005 11:40 am    Post subject: I found the MAC ID entry screen Reply with quote Back to top

I found the MAC ID entry screen on www.vonage.com/activate. Is that the only place to enter the Router MAC ID?

I will call and cancel the phone number already setup and active a new account thru the /activate page.

Doesn't it seem like one should be able to change the MAC ID even after the phone number has been setup?

Thank you for your help.

John
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