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J-Mac
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PostPosted: Sat Apr 16, 2005 8:53 pm    Post subject: New Adapter/Router - Why Are Loyal Customers Left Out? Reply with quote Back to top

I've had Vonage service for just over a year, and am using a Motorola phone adapter, an older Linksys 802.11b router, and a Comcast cable modem. I've been looking to upgrade my home network with a new wireless G router, and I noticed that CompUSA and other retail stores are offering great prices on a Linksys combination G router and Vonage adapter, the Linksys WRT54GP2........but only for new Vonage customers. If I want to purchase it, I'll pay much more than just a Linksys wireless G router without the adapter!

I wrote Vonage support and they confirmed that any special pricing or rebates are only for new accounts. Existing customers get.....to refer other customers; that's the only promotion available to us captive customers. Sad

Why are existing customers always left out in the cold??? This basically means that my full pricing is subsidizing Vonage's marketing effort to gain new subscribers. I am not pleased.

Comcast just started offering their own Voip service in my area and are offering a combination router free. Looks like that's the only way to get promotion prices on new equipment for existing customers. Loyalty apparently does not exist within Vonage.

I'm seriously considering switching to Comcast just to upgrade my equipment.

Does anyone know of a place offering the Linksys WRT54GP2 combination router/adapter at a greatly discounted price? Most stores that I have asked tell me that their deal with Vonage prevents them from offering any price breaks other than for new Vonage accounts.

Thanks!
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almahix
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PostPosted: Sat Apr 16, 2005 9:16 pm    Post subject: Reply with quote Back to top

Before you get all excited about the P2, consider buying a regular WRT54G or GS and run one of the alternate firmware choices available that enable you to have full control over your router and optimize it for Voip. The P2 router doesn't not allow the user to run any alternate software or provide the level of customization possible with the 54G/GS.

In addition, when something better than 802.11G comes along (sooner than you think) you can update your router and not worry about changing your Vonage voice adapter.

I personally have tried the P2 and I didn't like it. It didn't work the same way as the TA I have (the Motorola) and a few things like faxing and my autodialer just wouldn't work at all. I couldn't wait to get rid of it.

Just my $.02.

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Alma Hix
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and August 2008 - (tbd)
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Haj
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Joined: Feb 18, 2005
Posts: 25

PostPosted: Sun Apr 17, 2005 7:28 am    Post subject: Reply with quote Back to top

This is a joke, right? If not, I am totally unsympathetic to your expectation for Vonage or any other Voip provider to subsidize your desire to upgrade your home network infrastructure on an on demand basis. Vonage is a phone company, not a router company (like Linksys). Through rebates, etc, Vonage generally makes no money on the sale of the equipment needed to hook up new customers to its service. In fact, it probably loses money on new customer acquisition costs. It has little to no incentive or reason to subsidize new/upgraded equipment for existing customers unless there is an issue with the equipment that is causing a material support issue or inability/difficulty in using their service.

Furthermore, where should Vonage start and stop supporting the desire for on demand home network infrastructure upgrade? You want Vonage to replace 3 or 4 devices (a router that you presumably purchased yourself, a wireless access point that is integrated with the router, the switch that may be integrated with your router and your TA), all of which are apparently working just fine. You just want to upgrade this equipment to newer/faster equipment. What happens when the N version of wireless comes out or wired connections move enmasse to Gigabit? Should Vonage subsidize your desire to purchase this equipment?

To be clear, the only thing Vonage cares about and should be expected to care about as a internet phone company is a decent internet connection, a working cable modem and the TA. Frankly, while it cares about the internet connection and cable modem, these items are totally outside Vonage's ability to control. So, in reality, the only hardware that Vonage cares about and is in its control is the TA, and yours is working just fine. If you also want to run a home network, that network is your responsibility and cost.

Said another way, car manufacturers don't subsidize the purchase of new z-rated tires for the cars it sold. This doesn't make them uncaring or screwing their current customers. The same goes for Vonage.
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seattlezoid
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Joined: Jan 30, 2005
Posts: 156

PostPosted: Sun Apr 17, 2005 8:39 am    Post subject: Reply with quote Back to top

It is rumored that Comcrap will be charging $40 per month and all those taxes. Go for it!

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bluskye
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Joined: Apr 03, 2005
Posts: 4

PostPosted: Sun Apr 17, 2005 4:52 pm    Post subject: Reply with quote Back to top

Your expectations on new equipment from Vonage is ridiculous. Sheesh, the new adapters are only $30 at your electronics local store. Try calling your cell phone service and ask for special pricing on new phones. Same thing, except Vonage is only charging a measly $30 for the adapter man. with the money you saved with 1 year of Vonage service, you can easily afford $30 dude, or even $80 - $100 for that combined TA/Router/Wifi unit from linksys. Im assuming Vonage's deal with Linksys makes Vonage VERY LITTLE money on hardware sales. Their profits comes from service, not hardware.

You go ahead and sign up for comcast, known of their crappy service for that "free" equipment. Vonage is years ahead of the game in terms of experience. They have already ironed out most of the issues simply because they started doing it earlier and that's all they do, Voip.
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von2man
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Joined: Jan 19, 2005
Posts: 26

PostPosted: Sun Apr 17, 2005 8:34 pm    Post subject: Reply with quote Back to top

I wonder if you say the same thing about buying a car and then seeing another later model come out which has features or purchase options that you didn't get. Where do you posts those stories?
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