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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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badhutx
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PostPosted: Sat Apr 16, 2005 6:27 pm    Post subject: Should I stay or should I go? Reply with quote Back to top

I have had Vonage for 3 years now. However while reading peoples post over the last 6 months I am concerned. I have not had any outages so I have not had to call customer service. However I am considering switching to Time Warner's Voip service due to the number of post about horrible customer service when someone is needing help. Is there any hope that Vonage will improve their customer service or would I be better off switching to another company. I do have the wife approval factor riding on this. She is a very heavy telephone user. So if something does go wrong and I can't have it fixed within a couple hours she might start getting edgy. Thanks for your help. Smile

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tommy13v
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PostPosted: Sat Apr 16, 2005 7:29 pm    Post subject: Reply with quote Back to top

If you are not having any issues I would with what is working. As far as Time Warner is concerned let me just say that I have gotten many referrals from people switching to Vonage. What do you think that tells you?

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jasperaxle
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Joined: Mar 07, 2005
Posts: 28

PostPosted: Sat Apr 16, 2005 7:36 pm    Post subject: Reply with quote Back to top

Three years and no problems? I've only been here 2 months and had had little or no problems. The way I look at it, if you have had no problems why would you ever need customer service? And how do you know the other Voip cs is any better? I'm staying and counting the $40 savings month after month.
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badhutx
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PostPosted: Sat Apr 16, 2005 11:11 pm    Post subject: Reply with quote Back to top

Thanks for the advice. I hope to never need customer service but we all know that someday you just have to call. Here is hoping Vonage pulls it's act together. I like Vonage and the service saves me a bundle. My wife's mom lives out of town and it saves me hundreds per year.
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mbhn5204
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sat Apr 16, 2005 11:26 pm    Post subject: Reply with quote Back to top

You can always go with Comcast. They plan to come out with their own version of Voip by the end of the year. A real great buy too, only $40/month.

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jaarso
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PostPosted: Sun Apr 17, 2005 1:44 pm    Post subject: Re: Should I stay or should I go? Reply with quote Back to top

badhutx wrote:
.....However I am considering switching to Time Warner's Voip service due to the number of post about horrible customer service when someone is needing help. .....


Time Warner's Voip service is at least $20 more per month than Vonage. That doesn't even include voicemail. If you want voicemail, that would be like $24 more. No way in hell I would switch and pay an extra $288 per year.
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cvmoreau
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Joined: Jan 04, 2005
Posts: 50
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PostPosted: Sun Apr 17, 2005 5:04 pm    Post subject: Reply with quote Back to top

Vonage now has 600,000 subscribers, and most must be pretty satisfied or they'd leave. You should remember that, in general, the folks who come here are the ones who have problems -- we seldom hear from that majority who're happy.

Three years with no problems and you're thinking about changing? To me, that sounds like a fix for something that isn't broken!

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bluskye
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PostPosted: Sun Apr 17, 2005 5:20 pm    Post subject: Reply with quote Back to top

Man, that's an odd to leave with no problems, or any benefit from another service. I agree, Alot of happy customers dont post on here. Once i got my parents a linksys WRT54G with QoS support + Vonage, they have been extremely happy campers ever since. Of course they learned to mimick my decisions on things related to stuff for the house, simply for the fact that Im good at finding cost saving solutions. Vonage is great, assuming you got QoS support.

In terms of customer support, i have no idea how vonage's customer support is. I have never used customer support relating to technology whatsoever, but that's me. Typically, once things are up and running, what's the point of customer service. If the service goes down, it'll eventually come back up just like Sat Tv/Cable/normal phone/Internet.
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badhutx
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PostPosted: Sun Apr 17, 2005 8:28 pm    Post subject: Reply with quote Back to top

I haven't used them for sometime. The last time I had to use tech support was over a year ago (I had trouble with my virtual number). I still have the Motorola box and I have it placed behind my Linksys BEFW11S4v.2 wireless router and I really don't have any QOS issues. I have thought about upgrading to the all in one wireless G router but that means I would have to call support to change my mac address and I fear that part of it. So I just stay with what I have. When and if it breaks I will replace it. I guess this is one of those times were if it isn't broke don't fix it.
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enigma91884
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Representative
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Joined: Apr 15, 2005
Posts: 134

PostPosted: Sun Apr 17, 2005 10:46 pm    Post subject: Reply with quote Back to top

As far as "horrible customer service" 90% of the people are probably referring to "long hold times" or "emails that never get answered". It's not that we "ignore" or "don't care", its that our customer base has grown at such a rapid rate, it takes time to build a sufficient workforce and bring everyone up to speed knowledgewise. We are actively adding 50+ agents a week and will continue to do so until hold times are virtually non-existant and e-mails are same day answered. I can tell you this though, things will only get better, in the last month alone i've seen hold times drop significantly. This year alone we plan on adding at least 1,000+ customer service/tech people. So my advice, is to stick it out , you'll see. Cool
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