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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sat Apr 16, 2005 3:53 pm    Post subject: Low Ringer Voltage On RT31P2 Reply with quote Back to top

The specification for Ringer Voltage on the RT31P2 is 60 to 90 Volts RMS. This is normal for any telephone circuit. I just measured 30 Vrms on my multimeter from my own RT31P2. That is 50% to 150% below normal. This could cause problems.

I wonder if there is some correlation between low ringer voltage and the abundance of users being unable to call out. In my case, I replaced the phone and it was over. Will the phone that I just bought develope problems in the future? I can't think of a reason why it could, but it may be the cause of the rash of telephone problems that we have been seeing currently. If I thought I'ld be taken seriously, I'd call tech support myself, but I just haven't the time to waste at the moment.

Mike

P.S. Dan, what's been going on with the spell checker? It seems to be having difficulty firing up on occasion. The phpspell window appears, nothing appears in the window, and the status bar on the bottom reads "Done". Thought you'ld like to know.

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dconnor
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PostPosted: Sat Apr 16, 2005 9:47 pm    Post subject: Re: Low Ringer Voltage On RT31P2 Reply with quote Back to top

mbhn5204 wrote:
P.S. Dan, what's been going on with the spell checker?...


We know, please see:

http://www.vonage-forum.com/ftopic5239.html

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enigma91884
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Joined: Apr 15, 2005
Posts: 134

PostPosted: Sun Apr 17, 2005 11:10 pm    Post subject: Re: Low Ringer Voltage On RT31P2 Reply with quote Back to top

mbhn5204 wrote:
The specification for Ringer Voltage on the RT31P2 is 60 to 90 Volts RMS. This is normal for any telephone circuit. I just measured 30 Vrms on my multimeter from my own RT31P2. That is 50% to 150% below normal. This could cause problems.

I wonder if there is some correlation between low ringer voltage and the abundance of users being unable to call out. In my case, I replaced the phone and it was over. Will the phone that I just bought develope problems in the future? I can't think of a reason why it could, but it may be the cause of the rash of telephone problems that we have been seeing currently. If I thought I'ld be taken seriously, I'd call tech support myself, but I just haven't the time to waste at the moment.

Mike

P.S. Dan, what's been going on with the spell checker? It seems to be having difficulty firing up on occasion. The phpspell window appears, nothing appears in the window, and the status bar on the bottom reads "Done". Thought you'ld like to know.


What problems are you exactly experiencing? AUdio problems, phones wont ring? Are you connected to the wall, are you disconnected from the d-marc? If you plug a single phone into the RT does it work fine? Are you using a splitter, how old is your house, how many phones you have connected? I will help you in this matter but I need some more info before we can continue.
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AspectTec
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Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Mon Apr 18, 2005 9:18 pm    Post subject: Reply with quote Back to top

One of my phones did not ring properly even after my ring voltage was maxed. When I got a few complaints about my voice sounding soft I came here and looked to find out I needed to have Vonage raise my output power level.

This both fixed my low ringer and my output Volume. My system works great ever since that was changed.

Not sure what they changed it to but my router would be a good one to copy the config from. Mine is absolutely rock solid.

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RTT 58 ms
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Apr 19, 2005 1:14 am    Post subject: Reply with quote Back to top

Well, enigma91884, I was experiencing an inability to be heard by the person that I would call using my Vonage RT31P2. Just no voice was transmitted. Sometimes, it would work and sometimes it would fail. Regular testing of my Line Speed showed no irregularities. Running TestYourVoIP.com, likewise showed a consistently High Operating Level, almost equal to Boston's standard results, if anything they were quite remarkable. Next I ran the PingPlotter.com for a week 24/7, 100 byte packets, sent at 100 packets per every 10 seconds to www.comcast.net in Philadelphia. There was absolutely not a single packet lost at any time during the test, and latency remained rock solid at 53ms avg. I set the graph for 12 hour displays so I wouldn't miss anything, just the server switches.

So far, the standard thought on the matter from Vonage being that the problem is the result of either poor latency or connectivity problems, go call your ISP. That proved untrue and then some.

I was out of ideas. I had called Technical Support, but the tech had no idea or suggestion. When the obvious proves false, then the unobvious must be true. I swapped out my phone with an old corded thing that I had stored in my junk closet, It Worked! I thought that I had a solution, but I was wrong.

I told others that were experiencing the same phenomenon to try swapping out phones. For some it worked and for some it didn't. Some canceled their service. Some just got plain nasty. So what makes a phone work? A microphone, a speaker, and a power source all hooked up in series. A ridiculous, simple as they come, Ohm's Law problem. Something you'ld give a beginner in Basic Electricity class. If the power source is insufficient (low voltage) then the current in the circuit decreases. The component that requires the most current fails first, the microphone.

Each phone is different than the next. Different components require more or less current. Therefore, some phones will work and some phones will not. Those who get nasty at me for suggesting that they swap out phones don't get the other half of the puzzle.

If you could be so kind as to inform the Real Technical Support that the RJ-11 jacks on the RT31P2's are way too low in output voltage and should be adjusted to meet specifications then you will keep your customers and keep the other half happy with properly operating ATA's. Feel free to PM me if you like, or whatever. I would really like to see how this thing turns out.

You already have one more supporter. AspectTec, the posting above. He doesn't know how or why, but he's happy about it nonetheless!

Finally, there is nothing remarkable about my simple setup here. I live alone in an apartment. The single phone is directly connected to the P1 RJ-11 on the RT31P2. Comcast cable connects to the Motorola SB5100 which connects to the RT31P2 which feeds the PC. No housewiring, no splitters on the phone. The most basic and simple setup that can be.

I bought a new 5.8ghz cordless with a single expandable cordless extension. It draws most of it's load from the A/C adapter and onboard batteries. I haven't had a single problem since. Of the three (junk) spares that I have, one works intermittently, one works always, and the last works intermittently.

That's a lot of information. I hope you can put it to use for the good of all.

Mike

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enigma91884
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Posts: 134

PostPosted: Tue Apr 19, 2005 1:22 pm    Post subject: Reply with quote Back to top

With all of thje troubleshooting you've done, theres not much more left to do, except I can make a few more changes on our end, as well as trying to switch you to phone port 2 (as they are independent of each other). If all else fails, we can try sending you another phone adapter, as it can have some circuitry problems.
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mbhn5204
Vonage Forum Evangelist
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Apr 19, 2005 2:25 pm    Post subject: Reply with quote Back to top

Good Morning! At first, it seems to be somewhat extreme to replace the phone adapter. Let's leave that as the last resort. As to switching me to the P2 RJ-11, I just measured the voltage at 45Vrms. A little bit better, but still out of specs.

The best solution would be an increase in the voltage, but it may only be a temporary fix. The Linksys RT31P2 manual at pg. 78, Appendix E: Specifications states that the Ring Voltage is 60 - 90 Vrms Configurable which I interpret as adjustable. That would be the easiest, and by far, the best solution if it is not a power supply problem. The entire router may be on the verge of a power supply failure. That testing is beyond my scope as user of this device.

Remember, I bought a phone with an extremely low REN, therefore I am not in dire need of more current at this moment. The impedance of the circuit is 600 ohms.
Current(I) = Voltage(E) / resistence(R) thus I = 30 / 600 which equals 50 milliamps. Just barely enough to run one phone.

There it is. Will the voltage deteriorate further over time? Maybe not, but I wouldn't bet on it. What concerns me most is that there are many RT31P2 users out there that are having the same problem. On second thought, it might not be such a bad idea to swap out phone adapters so that your techs can examine this one in detail. Perhaps these things are returned to Linksys for evaluation. I don't know how your technical department works.

Let me know what you decide to do. My MAC is 001217B24800. If you need my phone number feel free to PM or e-mail me. Thanks!

Mike

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enigma91884
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Posts: 134

PostPosted: Tue Apr 19, 2005 3:28 pm    Post subject: Reply with quote Back to top

Mike,

As per our phone discussion, let me know what happens.
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Apr 19, 2005 4:40 pm    Post subject: Reply with quote Back to top

Thank you, Andrew. I strung up every telephone that I own. A total REN of about 2. Just ran out of phones or I would have taken it to the limit of 5, but I'm short six phones. They all work. I could not reproduce a single failure. I called everyone and not once was I unable to be heard by the person that I called. Even the phone that started this venture worked like new. At any rate, I'll keep testing for a couple of days and send you a PM.

I think we got it nailed. Whatever you did, it seems to have been the correct thing to do. Don't forget that there are others out there that are still banging their heads against the wall trying to figure out what's wrong. There is a thread running now that is several pages long of people that are experiencing the identical symptoms that we discussed at:
http://www.vonage-forum.com/ftopic5211.html
If it is possible, they need some assistance too. Thanks again.

Mike

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plapoint
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Posts: 5

PostPosted: Tue Apr 19, 2005 7:28 pm    Post subject: People I call cannot hear me Reply with quote Back to top

I have been following all the threads on this one way audio problem for a while. I don't think the change phones thing is going to fix my problem. I have exactly one phone attached to my Motorola/Vonage box. It is a cordless base unit that runs my other 5 cordless phones.

I can't see how one phone can overload the Motorola box. If that is the case, then this equipment is inadequate. Most users will attach more than one phone to their box.

Also, my Vonage service was almost flawless for the first 6 months I've had it. Only in the last month has my one way audio problem begun. I have not added any new phones to my system and I have not changed any wiring within my house.

I am open to trying anything at this point. I'll dig out an old plain phone and try it, but I can't see that it is going to fix my problem.

I'm about ready to jump ship and get Charter's newly launched Voip system that is available in St. Louis (their headquarter's location).

--Paul
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