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dgreene4001
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Joined: Nov 17, 2004
Posts: 29

PostPosted: Tue Apr 19, 2005 8:43 pm    Post subject: Reply with quote Back to top

mbhn5204, I appreciate the work you've done to troubleshoot this problem. However, I have a Linksys PAP2 phone adapter, rather than the RT31P2. I have also tried different phones, with no success. I have not, however, experienced a problem in the past two days.

enigma91884, can you confirm that this is now a known problem with both the RT31P2 and PAP2? If so, can you increase the ringer voltage for those of us experiencing problems to see if that helps?

Feel free to PM me...

Thanks,

D.`
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mbhn5204
Vonage Forum Evangelist
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Apr 19, 2005 9:13 pm    Post subject: Reply with quote Back to top

Paul,

I suppose that I presented the phone thing poorly. It is indeed the phone adapter. The fact is that every phone draws current from the line. For most of us that means the RJ-11 jack labeled P1. See this example here:
http://electronics.howstuffworks.com/telephone2.htm
It takes energy to make all that function. Even a cordless phone has circuitry that uses energy:
http://electronics.howstuffworks.com/cordless-telephone3.htm

What I'm trying to get across here is that ALL devices on the line present a load to the supply, in this case the RJ-11 jack on the phone adapter. Any load on the line requires voltage and current. So, one phone with a low resistance will draw more current than a phone that presents a high resistance to the line. If you have a phone and the ringer output is too low, the phone will not work properly. If you replace the phone with one that has a high impedance it will draw less current and maybe work until we get this thing straightened out.

This is why I said "swap phones". It was my mistake not to add a little explaination, but this can get tiring as it requires so much explanation and example. So, swap the phones and see if another will work. It may, it may not, but if it does you've got a phone until we get tech support on the ball to boost the ringer voltage or whatever to specification.

I drew the attention of a Vonage Representative. We discussed possibilities. I told him that I measured 30 Vrms on a circuit that should be between 60 - 90 Vrms. I gave him my MAC address so he knew where to find my phone adapter. I don't know what was done, but I now have 4 phones on the line and I'm not having any trouble at all.

That's about all I can tell you. I thought that all of these problems were Linksys RT31P2 based. I'm surprised to find you're using the Motorola. I'm beginning to see a pattern here. Did you get a Firmware update within the last month or so? There are too many of us with this problem for it to be a coincidence. I'm beginning to think this was deliberate, a mistake, but deliberate nonetheless.

May I suggest you request of tech support that they adjust the phone output of your Motorola as it doesn't have sufficient voltage nor current to operate your phones. I can't think of what else to do

Mike

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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Kmutt
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 11, 2005
Posts: 18

PostPosted: Wed Apr 20, 2005 8:17 am    Post subject: Reply with quote Back to top

So what did enigma do and is the information posted?


Thank you
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mbhn5204
Vonage Forum Evangelist
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Wed Apr 20, 2005 5:51 pm    Post subject: Reply with quote Back to top

First of all, enigma91884 discussed the problem with me and offered a few suggestions of which I agreed with one. He made an adjustment to the output of my phone adapter. The phone works now and the other 4 that I added to the line. That's the best load I can produce. Even the original phone that I was using when this nightmare began is working properly.

So, indeed, it is the phone adapter that is the culprit. I see no reason why a PAP2 or the Motorola VT1000 series can not equally be adjusted.

I suggest that you have Vonage adjust your phone adapters either by grabbing enigma91884's attention in a posting, a PM, or calling technical support. I have posted this info in some more detail at:
http://www.vonage-forum.com/ftopic5345.html

Best Of Luck To You,
Mike

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Wed Apr 20, 2005 11:23 pm    Post subject: Reply with quote Back to top

For those who have been following this thread, I now have it on good authority that Jeff Citron has been made personally aware of this situation. He will see to a fix for all in the very near future.

Thanks for hangin' in there. Unfortunately, a number of people canceled their subscriptions to the service out of frustration. It took me just about two weeks to bring this to an end, at least it was a good one.

Mike

_________________
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Setup: Motorola SB5100 to RT31P2 to Local Machines
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