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darioa
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PostPosted: Fri Apr 15, 2005 10:22 pm    Post subject: People I call can't hear me Reply with quote Back to top

Sometimes, when I place a call, the person who answers cannot hear a word I'm saying but I can hear them just fine. They also hear an echo of their own voice.

I have Comcast with a Linksys router (RP31P2) and a Linksys wireless router (WRT54G). The network works fine and if the first call did not work, the second time I place the call it's fine.

Has anyone encountered this problem?
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LC
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PostPosted: Sat Apr 16, 2005 12:02 am    Post subject: Reply with quote Back to top

what is your upload speed?
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Fabian
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PostPosted: Sun Apr 17, 2005 10:02 am    Post subject: Reply with quote Back to top

I have the same issue when making international calls (e.g. South America). I use Comcast and the speeds are 3029 down/ 354 up. With a Linksys RT31P2 and Netgear wireless router WGR614.

Thanks.
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mbhn5204
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PostPosted: Sun Apr 17, 2005 12:26 pm    Post subject: Reply with quote Back to top

I have never seen such a rash of the same problem being presented over and over. I am begining to wonder if there is some flaw in the RT31P2 that is causing it.

Try replacing your telephone. It worked for me as well as many others. Good luck

Mike

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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oidvoid
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PostPosted: Sun Apr 17, 2005 12:46 pm    Post subject: Reply with quote Back to top

Same problem here. It has only happened a few times in the two weeks I've had Vonage, but it's frustrating nonetheless. Also had a pretty significant delay talking to a friend in Spain last night. I guess that's to be expected considering the network in Spain.
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Fabian
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PostPosted: Sun Apr 17, 2005 12:51 pm    Post subject: Reply with quote Back to top

I have tried about 3 sets of wireless phones (both 900 MHz and 2.5 GHz) and two sets of wired phones. This makes no difference. Any other tweaks I could try making on the Linksys RT31P2?

Fabian
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darioa
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PostPosted: Sun Apr 17, 2005 10:43 pm    Post subject: Reply with quote Back to top

My Comcast speed varies between 1,000 and 3,000 Kbps down and 300-400 up, depending on whether Comcast is having problems or not. I've tried 4 different phones, I've reset the router multiple times (as well as the modem), I've changed DNS servers (which improved my connection speeds). I've connected the phone directly to the router (usually it is connected to the wall phone jack so all my phones are on Vonage). The modem is directly connected to the phone router and I have a wireless router connected to the phone router.

I still can only place about 40% of my calls. The other 60% the people I call can hear an echo of their voice, they cannot hear me, but I can hear them. Very puzzling. I am checking with customer support and they are trying to figure out the errors they saw during a debug mode session. Stay tuned....
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plapoint
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PostPosted: Mon Apr 18, 2005 7:00 am    Post subject: Same Problem Reply with quote Back to top

There have been numerous posts about this in the last few weeks. I have the same problem, but I'm using the Motorola box which is connected directly to my SB5100. Charter cable is my ISP. I've clocked my download speed at about 2800 and my upload speed around 300 fairly constistently.

Since this problem seems to affect people with different cable modems, different ISPs and different routers (linksys vs motorola), I would guess the problems is on Vonage's end. Perhaps their servers are overloaded? But I know I've had it happen at all times of the day and night and days of the week. In fact it happens to me about 1 out of 3 calls. I'm about ready to dump Vonage. I keep hanging on because my first 6 months were such a good experience, but I'm quickly souring on the idea of sticking with it.

--Paul
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Kmutt
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Joined: Apr 11, 2005
Posts: 18

PostPosted: Mon Apr 18, 2005 8:56 am    Post subject: Reply with quote Back to top

Apparently this is a HUGE problem as I myself deal with this most of the time. My wife is starting to look at other phone companies and as we all know she wears the pants and when the decision is made its final! Lol Lol Lol

So if Vonage doen not want to lose a vast majority of their customers, they better address this situation both on the forums and with their hardware. Frankly Im fed up with this. Ive heard of you get what you pay for but cmon, this is out of control. Nothing seems to work so they better get on the stick or these posts will continue and their customer base decline.



Later
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dgreene4001
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Joined: Nov 17, 2004
Posts: 29

PostPosted: Mon Apr 18, 2005 9:06 am    Post subject: Reply with quote Back to top

I started a thread on this very same issue last week:

http://www.vonage-forum.com/ftopic5211.html

This is a major problem that must be acknowledged by Vonage now or I agree with the previous poster, they're going to start losing customers in big numbers!
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